Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Toon meer
Bedrijf heeft geantwoord
a massive thank you to Szymon for his extensive checks and for going out of his way to do an end-end job for us without cutting any corners. He took his time, was very polite and resolved multiple iss... Toon meer
Bedrijf heeft geantwoord
We recently had issues with our coffee machines, and we had a very good engineer out today, Matt Thomas, who has done software updates and changed parts on the machines. He also made some tweaks to th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koffie-apparaat leverancier
- ook in
- Flessenwater leverancier
- Koffieautomaat
- Koffiegroothandel
- Koffiewinkel
- Verkoopautomaat leverancier
Geschreven door het bedrijf
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Geschreven door het bedrijf
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contactgegevens
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Verenigd Koninkrijk
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Pam Cawood - Superstar!
Pam Cawood was a joy to speak with, super helpful, informative and answered my query quickly, but with a personal approach.
28 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Thank you so much for your lovely feedback! 😊 We’re so pleased to hear that Pam was able to help with your query quickly whilst still providing a personal touch. We’ll be sure to pass your kind comments over to her — she’ll really appreciate them!
Very quick service
Reported a problem with our coffee machine on Tuesday and had an engineer here on Wednesday to repair it. Excellent service and very nice chap fixed our machine.
20 mei 2026
Antwoord van Liquidline
Thank you for your fantastic review! 😊 We’re so pleased to hear your issue was resolved so quickly and that the engineer provided such a positive experience whilst repairing your coffee machine. We’ll be sure to pass your kind feedback on to the team!
Hi Liquidline Team,
Hi Liquidline Team,
I would like to share some very positive feedback regarding Laura Page.
She was extremely helpful, friendly, and professional throughout our interaction. Laura listened carefully to our requirements and acted very quickly to assist us. She explained everything clearly and made the whole process very easy and smooth for us at WNS.
It was genuinely a pleasure speaking with her. She came across as very welcoming and approachable, while remaining highly professional at all times. Her positive attitude and excellent customer service really stood out.
Thank you, Laura, for all your support and assistance. It was greatly appreciated.
27 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Thank you so much for taking the time to share such wonderful feedback.
We are delighted to hear about your positive experience with Laura. Providing helpful, friendly, and professional service is something we pride ourselves on, so it’s fantastic to know Laura made the process smooth and easy for you and the team at WNS.
Your kind words regarding her communication, professionalism, and positive attitude will mean a great deal to her, and we will be sure to pass this feedback on.
Thank you again for your lovely comments and for choosing Liquidline. We look forward to continuing to support you in the future.
Professional and knowledgeable staff…
Professional and knowledgeable staff and they always try to ensure they send out staff when we have any issues with our machines and taps.
19 mei 2026
Antwoord van Liquidline
Thank you for taking the time to leave us a review.
We’re delighted to hear that you’ve found our team professional and knowledgeable, and that the support provided with your machines and taps has met your expectations.
Providing responsive and reliable service is very important to us, so it’s great to know this has been reflected in your experience with Liquidline.
Thank you again for your kind feedback and continued support.
Its easy to place orders
Its easy to place orders. Delivery is made in the time promised. The only thing is that the packaging is always damaged/ torn. The delivery people need to handle the delivery with care.
22 mei 2026
Antwoord van Liquidline
Thank you for your feedback. We’re really pleased to hear that ordering with us is easy and that your deliveries are arriving within the promised timeframe.
We’re sorry to hear about the condition of the packaging on arrival. We completely understand your concerns and will ensure this feedback is passed on to our delivery partners so they can take greater care when handling deliveries in future.
Antwoord van Liquidline
Thank you for your great feedback! We’re delighted to hear that you found the ordering process quick and easy, and that your delivery arrived promptly.
We really appreciate you taking the time to leave a review and hope to assist you again soon.
Antwoord van Liquidline
Thank you so much for your kind review! We're delighted to hear that Laura provided such amazing and efficient service. We'll be sure to pass your lovely feedback on to her 😊
Delivery not received.
Although i didn't receive my delivery they are easy to get hold of.
17 mei 2026
Antwoord van Liquidline
ank you for your feedback. We’re sorry to hear there was an issue with your delivery initially.
I can see that my colleague reached out to you yesterday with an update regarding the delivery, and I’m pleased to confirm that this has now been successfully delivered. We’re also glad to hear that you found our team easy to contact throughout the process.
Thank you again for your comments, and we appreciate your patience while this was resolved.
Alex V was absolutely brilliant
Alex V was absolutely brilliant, when it comes to training it can be very laborious however Alex made it so enjoyable.
It was a pleasure to meet Alex.
22 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Steve, Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that Alex V made the training enjoyable and engaging. We agree — Alex has a fantastic way of making even the most challenging training sessions feel approachable and rewarding.
It was a pleasure having you with us, and we’ll be sure to pass your lovely feedback on to Alex.
Grateful for an easy way to report any…
Grateful for an easy way to report any problems and prompt service.
13 mei 2026
Antwoord van Liquidline
Good Afternoon Sallie, Thank you for your kind feedback. We’re so pleased to hear you found the reporting process easy and our service prompt and helpful. We really appreciate you taking the time to share your experience. What could we improve on to make your next review a 5* ?
Pamela Cawood was amazing and helpful
Pamela Cawood was amazing, i was bit disappointed when i receive coffee beans but Pamela solve the matter instantly, great customer service, well done pamela
21 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Rahim, Thank you for your feedback! We’re sorry to hear there was some initial disappointment with your coffee beans order, but we’re delighted that Pamela was able to resolve the matter so quickly for you. We’ll be sure to pass on your kind words to Pamela — she’ll be thrilled to hear them. Thanks again for recognising the great customer service!
The problem was resolved by sending a…
The problem was resolved by sending a video which was a tremendous help. Quick and efficient response.
21 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Alison, Thank you for your kind review! We’re glad the issue was resolved and that the video guidance was such a tremendous help. It’s great to hear you found our response quick and efficient. We appreciate your feedback and your support!
We got there in the end
After much back and forth over some billing issues Liquid Line stepped up and provided a good experience for us by listening to our concerns.
18 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Darren, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the billing concerns, contract confusion, and the level of support you’ve received. This is not the experience we aim to provide our customers.
We would like the opportunity to investigate this further and work towards resolving the issues you’ve raised. Please allow us time to investigate this for you and one of our team members will contact you direct to discuss the findings. thank you for your patience.
excellent customer service
excellent customer service, so quick and effortless.
20 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon, Thank you for your wonderful review! We’re so pleased to hear that you found our customer service quick, effortless, and excellent. Your feedback means a lot to us, and we look forward to helping you again in the future!
Had an issue with the aquablu machine…
Had an issue with the aquablu machine and coffee machine. The polite engineer came and fixed the problem with out a hitch. So polite and super helpful.
Thank you!
11 mei 2026
Antwoord van Liquidline
Good Morning Michelle, Thank you so much for your kind review! We’re delighted to hear that our engineer was able to resolve the issue with your Aquablu and coffee machine smoothly. We’ll be sure to pass on your lovely feedback — providing polite and helpful service is something we truly value. Thanks again for your support!
Quick response to our question
19 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Alina, Thank you for your review! We’re pleased to hear that you received a quick response to your question. Providing helpful and timely support is very important to us, and we appreciate your feedback!
Ordered and paid for goods had one…
Ordered and paid for goods had one parcel delivered today missing two other items no one has told us they were going to be late or delivered separately
UPDATE parcel were separated and are now being delivered today. Company has got back to us quickly and are going to change the way things are done but we are new to them and are not use to the company the other company sent altogether will see what happens if we order again I have amended the stars to reflect that a problem happened and has been sorted
Further update just heard from APC they are to blame for the parcels going missing grateful for the call from them awaiting delivery today
15 mei 2026
Antwoord van Liquidline
Good Morning Lynn, Thank you for your feedback, and we’re sorry to hear that part of your order was missing and that you weren’t informed about the separate delivery. We understand how frustrating this must be. Please allow us sometime to completely investigate the issue and one of the customer service team will contact you directly to discuss the findings with you.
Antwoord van Liquidline
Good Morning Carol, Thank you for your great review! We’re delighted to hear you found our online ordering easy to navigate and that your delivery arrived promptly. We really appreciate your support and look forward to serving you again soon!
Ross our engineer was amazing as…
Ross our engineer was amazing as always, liquid line are one of the best coffee company's around always there for help and support and resolve any matters asap. i would highly recommend to anyone
14 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Rebecca, Thank you so much for your kind words and continued support! We’re delighted to hear Ross delivered another amazing service experience. At Liquidline, we always strive to provide fast, reliable support and it’s fantastic to know that’s being recognised. We truly appreciate your recommendation and look forward to continuing to support you and your team!
Excellent technical team
The technical team, always helps with resolving the issues with the coffee machines, by sharing videos and sending instructions.
18 mei 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Zari, Thank you for your kind feedback! We’re glad to hear that our technical team has been helpful in resolving issues with the coffee machines by providing videos and clear instructions. We always strive to offer quick and effective support, and your appreciation means a lot to us.
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