LITH-TECH MOBILITY Reviews 1.153

Staff were friendly patient and polite while giving a thorough and detailed presentation of the wheelchairs available.Had an in-depth practice, encountering various everyday obstacles.All in all ,fantastic experience and the chairs are strong, versatile and competitivly priced!

As others have warned, read all the negative reviews for this company and avoid them at all cost. I am sure Toby will reply to this review, making out like I was the rude customer and lie about what they did to help and whether there was a fault. If you read other reviews you will see this is a pattern.

I have been not only let down, but subject to aggressive, rude and extremely unprofessional emails and treatment from Lith Tech Mobility. I think most of their positive reviews will be from people who did not have a faulty product, or because Lith Tech offers gift vouchers in return for positive reviews.

I travelled a fair distance to try and buy a power chair, however when I first properly used my chair I realised it had a fault with a motor. After reporting and trying to remedy this under warranty, I was met with hostility, accusations that I had damaged, dropped or crashed the chair, and refusal to accept that there could have possibly been a fault. I was told that the noise could only be caused by trauma and there is no chance it left their shop with a fault, even though I had the issue from day one.

The emails first turned rude from someone called David but these were nothing compared to the abuse I later received from the CEO, Toby. I was patronisingly offered a phonecall to discuss how the chair is being used, as they say I must have caused the motor fault. I thankfully missed Toby's phonecall and then asked for communication to be by email. The emails I then received were extremely rude, aggressive and unprofessional, as well as inaccurate. At no point did I stop speaking to them, I purely asked for contact to be by email. But Toby kept on saying how I was refusing to talk to them. I was called a "nasty customer" and told that I can go and be another companies "problem". I would find this completely inappropriate from any business, but it is even worse this comes from a company that will be dealing with a high number of disabled and vulnerable people.

I have attached some screenshots of messages from Lith Tech in my Google Review. I note from other people's reviews that they have had to put up with this type of abuse on the phone. And Toby goes through and responds to each review making out that the customer was the problem.

The emails mention me "threatening legal action" which comes from my response to their claims that I had damaged the chair. I had said I had the cover if I needed it when these type of accusations are being made. They said that the noise of the faulty motor could only be caused by trauma and that they were "reluctant" to replace even one motor.

In the end, rather than honoring their warranty, Lith Tech sent a box to me and demanded the chair be returned. It seems Toby clearly took a disliking to me saying there was a problem with one of his products, and so took away the chair, and with it my freedom. This was instead of sending out any replacement motor or taking the chair in for repair.

They have since sent another email since returning the chair telling me there was no fault, but I have multiple videos proving there is a fault and a partner that worked with electric motors for years.

I am seriously concerned by how this company, and in particular the CEO Toby, treats and communicates with disabled people. I hope this review will help to prevent other people dealing with this awful company.

My experience with Lith-tech couldn't have been better.
I did a lot of research to find a folding electric wheelchair that suited my needs, had good capabilities and was airline friendly. Finally, after watching most of Toby's videos on YouTube and comparing with various other companies, I decided to take the plunge and give Lith-tech a call.
I spoke to Will, who very professionally and patiently spent forty minutes going through what I needed from a chair and which chairs would best suit me and my disability. On Will's recommendation I went ahead and ordered a Smart Chair Recliner in black with some recommended additions (extending foot plate, wraparound backrest and travel bag) and spare batteries.

These guys really are super efficient,
because within four hours of placing my order I received confirmation from the courier that they had received my parcel!
Now, due to it being Christmas my chair wasn't delivered next day (Friday) but the following Monday. Not a problem to me and totally expected.
Now to the chair...it is truly brilliant!
Everything was present and correct, very well packaged, extras fitted and ready to use out of the box. It is very comfortable and the recline and extending footplate is great for my back. I'm going to need some practice as I'm used to using a scooter but I took it for a spin to the postbox and it handled everything. I live in a village with very varied terrain, dropped kerbs, rough pavements and some quite extreme cambers, both flat and on hills. The chair did not take me into the road once. I had of course utilised Toby's very useful advice videos on taking cambers and felt very safe, secure and in control.
I am so impressed and very pleased with my new chair and with the professional five star service I received from Lith-tech.
Thanks guys, you're ace!

Great product. (Electric Wheelchair Air travel bag) Great comms.
Thank you

Great product & excellent customer service. Highly recommend 👌

Everything about my wheelchair and the advice given by Paul was excellent. He asked the right questions and listened carefully to the answers so that my wheelchair was exactly right for my needs. There was no sense of being rushed or pushed into anything. He was so knowledgeable about the products and sent me appropriate links to the videos which would be helpful to me. (You might know that there are soooo many!) Thanks Toby for the videos and clear explanations. The firm has supplied some ramps which make it very easy to get the wheelchair in and out of the car. There are bags for batteries and chair for when we fly, which will make it a much easier experience than it might have been. Once I made my decision it was all sorted straight away. All in all dealing with Lith-Tech has been a great experience. Thank you Paul! Thank you Toby! Thank you workshop!

Trustpilot Review – Lith-Tech

I spent weeks researching wheelchairs after realising my mobility scooter wasn’t suitable for me. Although it worked, it caused arm pain because the tiller didn’t move backwards and forwards. I knew a powered wheelchair would be better, but I had no idea where to start.

My local mobility shop had very limited options. One suggestion was to put a cushion behind my back to move me forward, which didn’t feel like a proper solution. I also test-drove a super-light carbon wheelchair that pulled me towards the road and then I couldn’t get up a kerb, so that was quickly ruled out.

After seeing a recommendation in a wheelchair Facebook group, I followed a link to Lith-Tech — and it made all the difference. They have a wide range of wheelchairs and take the time to understand your height, weight, lifestyle, and what you need the chair for.

They chose the Smart Chair Pro because I needed something compact enough to fit into a very small car boot. The team at Lith-Tech were absolutely brilliant and clearly knew what they were doing. The quality of the chair is excellent, and knowing spare parts will be available for years is a huge reassurance.

The staff I spoke to were patient, knowledgeable, and genuinely helpful. I have no hesitation in recommending Lith-Tech to anyone looking for a wheelchair.

Once again Toby and his staff came up trumps. My wife is disabled and now diagnosed with terminal cancer. Therefore, since April this year she has attended huge number of appointments at hospitals and cancer units This has resulted in great use of both her power chair and lifter. Whilst power chair has taken this extreme use in its stride, essentially we have worn out lifter and cannot be without this vital piece of equipment. Call to Lith Tech Friday morning, spoke with David, explained importance of lifter with further appointments fast approaching and new replacement lifter arrived Monday morning. Faultless and compassionate service from Lith Tech, once again. Thank you David and Toby for this exceptional service.

Paul spent all the time I needed helping me to choose the best chair. He was happy for me to compare Lith-thech with other brands. In the end Lith-tech was the only one to meet all my needs. No other company gave me the same care and attention as Lith-tech did. I'm now happily getting out and about at outdoor venues and events.

My experience was excellent, the guys were very helpful and knowledgeable, also very kind and understanding.

Great service, will use again.

I have just taken my frist ever electric carbon lite wheelchair trip, in my local Sainsbury's and it has been a liberating experience a gaint step to be with my family and have freedom and independents my daughter Jane was able to get the wheelchair in and out of the car with no problems the whole experience with he LITE-TEC team was such a pleasure taking great care of us and upstanding our needs they took great care of us throughout the whole experience and I'm looking forward to many more adventures out .many thanks to all the team. Gwen

I’ve been a customer of Lith-tech now for over three years. Thrilled with my chair and at how simple it is to buy spare parts when needed. Excellent customer service and great value for money! I highly recommend them ☺️

clear and concise with information being helpful and supportive, made the purchasing and delivery a good experience. certainly would deal with them again.

Asked for pictures to get the right product. I needed it fast as I was going on holiday. It arrived safely and promptly as promised

Quick delivery and call from the shop to make sure id ordered the correct size item for my husbands wheelchair.

I have been a customer of Lith-Tech for 4 years now and the service I receive from them is always exceptional. The whole team are experienced they will advise which power chair is best for you.
I would highly recommend Lith-Tech to everyone.
Thank you so much for your continued service and expertise.

Bought an SCX chair from Lithtech and absolutely love it. The chair is brilliant, but most importantly the customer care has been fantastic. Toby, the gentleman I’ve been dealing with is a great guy. He knows the market inside out, and genuinely cares about his clients. Top product and top customer care.

Thankyou for supplying us with our electric wheelchair. The information and advice we received was extreamly helpful in us making a choice of what it was we needed out of the chair and how to start in using it. The delivery was prompt with no problems and the online videos and information will be a big help in the comming weeks ahead. Lith-tech provide excellent service and I happily recommend them.

The wheelchair was delivered the next day great service.