Little Desert Shop Reviews 

Worst dessert shop ever!! Poor presentation, vile taste and way over priced! I should know better not to order cookie dough from them! So far ive had a burnt cookie and half a cookie and one with disgusting presentation it looked like a dog's dinner.

Came 20 minutes late. All that was in the Gooey Brownie blast was chocolate ice cream and vanilla ice cream.
Hardly any cream, and no brownie squares or chocolate sauce
Also the ice cream had ice in it.
Pure waste of money and won’t be using again
For £10 I would of liked a serviette and a spoon also

Absolutely rubbish service. After some time trying to assess our requirements from a very very extensive menu, apparently 2 teas one coffee one mocha and 2 small puddings, was complicated. the place was virtually empty when we walked in

Horrible customer service Cutlery was incerible dirty and the workers were very rude to me and my family

Wrong food delivered. Phoned said they were sending correct food ..took another hour to arrive.. when chasing up staff hung up phone and then appeared to switch phone lines off.

Good food, good customer service, can't complain really

Usman made amazing dragon fruit lemonade! It was just the right amount of sweet

I initially chose the Little Dessert Shop, Swindon (539 Cricklade Road, SN2 1AH) because it appears extremely professional, and their cakes look impressive. I genuinely expected a good experience. Instead, I have now experienced two consecutive failures, with the second incident being serious enough that I feel compelled to warn other customers.

FIRST INCIDENT:
My first order was wrong, and I was told nothing could be corrected unless I physically came to the shop. I complied, even though the mistake was entirely theirs. They gave me a larger cake as a gesture of apology, and I accepted it in good faith. I believed this was a one-off mistake and gave them a second chance. That was clearly a mistake on my part.

SECOND INCIDENT (the serious one):
I placed a completely separate order through JustEat and paid for delivery. The app suddenly switched to “collection only” and falsely marked my order as collected — which I had not done. I phoned the shop and was told that if the issue couldn’t be resolved that evening, I could come the next day, and my order would be prepared and ready for collection.

The next day, I arrived within 15 minutes of calling, exactly as agreed. Instead of handing over the order I had already paid for, I was point-blank refused. When I calmly questioned this, the manager on duty became confrontational and referenced a previous refund (issued because they got my order wrong last time), using it as justification to deny me this new, fully paid order.

To be absolutely clear:
I was refused goods I had legally paid for, after they instructed me to return the next day.
This is not only unprofessional — it borders on withholding paid goods, which is entirely unacceptable.

I was made to over-explain myself, made to feel as though I was acting dishonestly, and left with nothing, despite travelling down twice, wasting my time and petrol.

For a business that presents itself as polished and premium, the behaviour I encountered at the Swindon branch (539 Cricklade Road) was the exact opposite: disorganised, dismissive, and frankly shocking from a managerial standpoint.

I am choosing to remain anonymous on Trustpilot because the entire situation was deeply undermining, disgraceful, downright embarrassing, and I felt completely mistreated. No customer should ever be spoken to or treated in this manner.

Waited over two hrs and ten minutes still no order so cancelled it was told originally 35 minute wait , no communication from them poor customer service would not recommend ever very upset children after waiting hours for something that didn’t turn up will not order again

The order came later than expected- called the shop a few times was advised that the driver would call me but he didn’t. I ordered a crepe which is supposed to be warm when it come it was cold and edible at all.

Ordered 4 waffle with fresh strawberries but there was no strawberries on any of them no answer on phone

The very fresh & tasty loved it 5 stars

The food tasted amazing and thank you Hamza and Adam for helping me out.

The food tasted good and thank u hamza and Adam for helping out

Desserts never arrived. Shop staff could not have cared less. They just put the phone down on me. Avoid.

Waffles were amazing! Very friendly staff especially Aroosa Subhan and Rukhsar! Excellent communication Excellent presentation 10/10 highly recommended!

The go-to place for delicious desserts, absolutely love their cake selection!

Nicest waffles we have had from a dessert place. Very soft and fluffy however my son said he wished there was more Ferrero rocher on his. They are a bit more expensive than some places but they were lovely.

Very good packaging , delicious desserts and good portions.

Little dessert shop on lozzesls: there dessert is really good and staff are really polite we ordered a waffle and they accidentally put the wrong choco drizzles so they phoned us and said if we should make a new waffle we said no so they sent us two free ice cream would recommend to family and friends the prices are good and fast service 10 out of 10