I purchased a zip hoodie. It’s synthetic and the logo is ironed on, but I loved the concept so I kept it . The first time I wore it the fabric pilled badly on 3 areas. However company published adv... Toon meer
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Lees wat reviewers zeggen
There was no opportunity to give 0 stars or I would have. I was trying to see how much the total would be. I accidentally hit the submit button not realizing my card was set up to the shop account. I... Toon meer
Thought I was helping a good cause but ended up disappointed. Hoodies look great on Facebook but in reality cheap and thin and logo will probably come off after a few washes. Its no point returnin... Toon meer
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Toon meer
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Great idea to keep people motivated and…
Great idea to keep people motivated and know that they are loved. Purchased through Facebook and I didn't pay attention, the sizes changed so got items that I couldn't use. However, these people were amazing and allowed a return process that allowed me to get what I wanted/needed. The correspondence was quick and caring. Product not as good as expected as it feels funny, different material than I am used to but it does the job so can't fault anything. All in all, good job done!
13 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Icky,
Thank you so much for sharing your experience, it really means a lot to us.
We’re glad to hear that our team was able to support you through the return process and help you get what you needed, and that the communication felt quick and caring. That’s exactly the experience we aim to provide.
Thanks again for your support and for being part of spreading such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Live2live.org is a dreadful company!
I paid for items which were below standard. The clothing was a mass of "bobbles" after being worn 3 times, for a couple of hours each. only washed once. They have been emailing with me back and forth for weeks, asking the same questions repeatedly, asking for photos repeatedly, different personnel contradicting each other, theyve seen the photos, can i send photos, they couldnt open them,oh yes, they've seen those ones...etc
Now say refund window is 14 days from receipt of item.... but i can PAY POSTAGE to have a replacement for the faulty item!!! (they say they have started using a better quality!!) or have 30% refund for it.... And the other one i bought, which will be just as bad, i havent worn it yet(was saving it for vacation) so will get nothing for that when it bobbles....
Why do i feel scammed?
oh....guess what, they have replied, asking me to email them..... ive had 17 emails back and forth at this point, and each time they apologise and DO NOTHING........
Just, stay clear!!! They are playing on emotions which i find despicable.
5 januari 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Polly,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise for the quality issues you’ve experienced, this is not the level of service we aim to provide.
To clarify, our return policy and timeframes are outlined on our website, including details around returns and eligibility.
We’d really like the opportunity to review your case properly and reach a fair resolution.
Please contact us at info@live2live.org
with your order details, and we will escalate this internally, review everything carefully, and work towards a more suitable outcome.
With heartfelt appreciation,
Emmy – Live2Live Team
An absolute con!
An absolute con! I really wanted to be part of promoting an important message which affects many lives. Now I only ordered 2 x Hoodies, and what I received was 2 of the worst quality garments i have ever experianced! They way little more than a 50 pence piece and cost about the same! Thin material, poor quality printing, bobbled after first ware and the tastles are completelly useless. This will not last more than a few uses!
Also this is dispatched straight from CHINA not the usa....
THE BIG CON! The company make huge profits on the cheap clothing and then AUTOMATICALLY and without consent sign up ever user who places and order to a subscription to their "app". This is automatically added to the basket and the onous is placed on the user to spot this small addition (doesnt mention cost only a "free trial") and remove it from the cart.
AVOID AT ALL COSTS
11 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey there,
We’re really sorry to hear about your experience and understand how disappointing this must have been, especially when you were supporting such an important message.
We sincerely apologise that the quality of the hoodies did not meet your expectations, including the material, fit, and print durability, this is not the standard we aim to provide.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like the opportunity to review your case and make this right. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure any subscription is cancelled, and review your concerns further.
With heartfelt appreciation,
Emmy – Live2Live Team
Love my hoody and the message is very…
Love my hoody and the message is very important to me but I do not understand why I am still having £13 taken out of my account each month despite emailing to cancel. Have emailed again now but I really don’t like these sneaky hidden subscriptions. I understand free trials and needing to cancel subscriptions before continuing maybe but I really don’t think this was clear at all in this case
10 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Rachael,
We are deeply sorry to read your review and to hear how strongly you feel about your experience.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
I ordered 2 hoodies and a T Shirt all…
I ordered 2 hoodies and a T Shirt all came as the correctly ordered sizes and colours, we both both wore our hoodies but my wife's started to bobble on the arm which would suggest low quality material. I have also had a £13.00 deduction which I did not authorise and am having issues getting this sorted. I do keep receiving charming and very polite emails but non with any corrective substance. I ordered these items thinking it would be a nice thing but if I had known the post order hassle I would experience then I would not of bothered!! My advice is buyer beware!!!!
1 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Robbie ,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise that the quality of the hoodie did not meet expectations, particularly with the bobbling you noticed after wear, as well as the concern regarding the charge.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We understand this may not always feel clear, and we’re sorry for any confusion caused.
We’d really like to review your case properly, both in terms of the subscription issue and the product quality concern, and provide a more helpful resolution.
Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure the subscription is cancelled, review the charge, and assess the product issue as a priority.
We appreciate your feedback and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Awful
Awful. They are so say championing mental health but I think this is more about making money. Was charged £13.99 for the app that I never signed up for. Company said the box for the app is checked automatically but realise it can cause confusion. I had to email them numerous times to get a refund for the app. Hoodie I bought isn’t that great. The zip is very stiff. Delivery charge added also very high and seemed to just be added at the check out so added another £10 to cost I was expecting. I asked to escalate the complaint and they ignored the request for a complaints address.
I see I am not the first person to have similar problems. Not a good experience.
8 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey JM,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the confusion around the app, the difficulty in getting support, and that the hoodie did not meet your expectations in quality. This is not the experience we aim to provide.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We understand this may not always feel clear, and we’re sorry for any confusion caused.
We also want to assure you that our cancellation and return policies are clearly outlined on our website, and if there is ever an issue with an item, our team is here to help review and resolve it.
We’d really appreciate the opportunity to review your case again and assist properly.
Please contact us at info@live2live.org
with your order details, and we will escalate this internally, review your experience, and work towards a fair resolution.
Thank you for your feedback, it helps us improve.
With heartfelt appreciation,
Emmy – Live2Live Team
PLEASE BEWARE!!!!
I HAVE SENT OVER 12 EMAILS IN THE LAST 4 DAYS ABOUT THE HOPE COMPANION APP WHICH I DIDN’T SIGN UP FOR & DIDN’T GIVE PERMISSION FOR YOU TO TAKE £13 OF MY CARD !! IVE DM YOU ON INSTAGRAM/ FACEBOOK/TICK TOCK, IT WILL NOT SEND EMAILS TO ANY OF YOUR EMAILS YOU'VE TOLD ME ABOUT, POSTMASTER KEEPS SENDING THEM BACK, YOU ARE THE MOST IGNORANT COMPANY IVE EVER ORDER ANYTHING FROM, ADD INSULT TO THE SHAMBLES YOU CALL A COMPANY YOU CAN EVEN GET THE DAM COLOUR RIGHT, I ORDERED PURPLE YOU SENT ME WHITE!!!! IVE NOW GOT TO REMOVE MY CARD SO YOU IGNORANT PEOPLE CANT KEEP RIPPING ME OFF
8 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Sharon,
We’re really sorry to hear about your experience and understand how frustrating and upsetting this must have been, especially after trying multiple ways to reach us.
We sincerely apologise for the difficulty contacting support, the subscription concern, and also receiving the wrong item, this is not the experience we want for our customers.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to resolve this for you urgently. Please contact us at info@live2live.org
with your order details, so we can locate your account, cancel any subscription immediately, and address the incorrect item as a priority.
We’re sorry again for the inconvenience caused and appreciate the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Conned.
I have also been conned into a monthly subscription which I didn't want. It seems that I'm not the only one, looking at the reviews.
8 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Liz ,
We’re really sorry to hear about your experience and understand how frustrating this must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We understand this can sometimes be overlooked, and we’re sorry if this caused concern.
We’d really like to help resolve this for you as quickly as possible. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure the subscription is cancelled, and review your case as a priority.
We appreciate you reaching out and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
SCAM rotten fake website
SCAM rotten fake website
Took weeks to come - half the order missing and vile material. Nice of you to come back but I emailed you more than 24 hours ago and no one has bothered to come back to me. look at the email from Order number 307710
8 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Jacqueline,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise for the delay in delivery, the missing item, and that the product quality did not meet your expectations, this is not the experience we aim to provide.
We’d really like the opportunity to review your order and resolve this for you, especially regarding the missing item. Please contact us at info@live2live.org
with your order details, and our team will investigate this and arrange a suitable resolution as a priority.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Shocking quality
A very important message but the quality of the hoodie is v poor. The material is thin and the elasticated piece at the bottom is already loose before wearing. The company uses USA style promotional email spamming too. Delivery is slow. It feels cynical. If you want to get the message out there, print it on something that is built to last.
8 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Jacqueline,
We’re really sorry to hear that the hoodie didn’t meet your expectations. We understand how disappointing it is when the quality and fit aren’t as expected, especially when the message behind it means so much.
We also apologise for the delivery time and if our communications felt overwhelming, that’s not the experience we aim to provide.
We’d really like the opportunity to review your order and make this right. Please contact us at info@live2live.org
with your order details, and our team will be happy to assist you further.
If there are any issues with your item, please do reach out and we’ll look into it and work towards a suitable resolution.
We appreciate your honest feedback and the chance to make this right .
With heartfelt appreciation,
Emmy – Live2Live Team
Awful quality, postage ridiculous!
Awful quality. £12 postage. The worst £27 ever spent. The idea is great but feel like it's a hustle. Did any money go to charity? I really hope so. I thought I had orders 2 hoodies for that price. Argghhh.
7 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Sarah,
We’re really sorry to hear about your experience and understand how disappointing this must have been.
We apologise that the quality of the hoodie did not meet your expectations.
To clarify, all product details, pricing, and shipping fees are shown at checkout before purchase is completed, but we’re sorry if this did not come across clearly or felt misleading.
If there is any issue with your item, please don’t hesitate to contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
We appreciate your feedback and the opportunity to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Hoodie not delivered, refused to give refund
Ordered a hoodie, it was delivered to another property and disappeared. Proof of delivery clearly shows it was delivered elsewhere as it has the house name in the picture. Have been refused a refund and told to contact delivery company myself!
Do not buy from this company
10 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Belinda,
We’re really sorry to hear about your experience and understand how frustrating this situation must be.
We sincerely apologise for the delivery issue.
We’d really like to review this for you and work towards a resolution, please contact us at info@live2live.org
with your order details and the delivery information, and our team will investigate this as a priority.
We appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Awful poor quality hoodie & they expect you to pay to return it to the USA to get a refund!!
Shockingly bad quality material and the text looks bad.
Awful customer service. When I emailed about a return (making it clear that's all I was interested in) they kept dodging it and asking more questions and for photos of the bramd new hoodie (no idea why they know what the product looks like).
I think it's a delaying tactic so it reduces the time you have to return the item.
They eventually told me I'm expected to return item to USA at my own cost including any customs!
They said it was in their returns policy that it had to be returned to the USA, but this is incorrect as there is nothing in their returns policy to say that items (ordered in the UK!) had to be returned to the USA i.e
A completely different country!!
I had no idea and would not have ordered it had the return policy said this. I checked the policy before ordering to make sure I could return it if it was unsuitable (as I wasn't sure if the size would be right).
I can't believe a company which is advertising as some amazing company with such a positive message on their hoodies could treat customers so badly.
It seems to be all about sales.
2 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Anna,
We’re really sorry to hear about your experience and understand how frustrating this situation must have been.
We apologise that the quality of the hoodie did not meet your expectations, and for the back-and-forth you experienced when trying to arrange a return, we understand how that can feel discouraging.
To clarify, our return policy is outlined on our website, including details regarding return procedures and responsibilities. We’re sorry if this was not clear or did not match your expectations at the time of purchase.
Regarding the request for photos, this is part of our process to assess the issue and determine the most appropriate resolution.
We’d really like the opportunity to review your situation properly and assist further. Please contact us at info@live2live.org
with your order details, and our team will look into your case and work towards a suitable resolution.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Quality is awful
Quality is awful. The hoodie arrived eventually and it looked fab however after wearing only twice bobbling has appeared making it look like it's years old. I washed carefully thinking that sort it , to find half the writing has now come off. Absolutely disgusted with it
5 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Mrs Nicholls,
We’re really sorry to hear about your experience and understand how disappointing this must be.
The issues you’ve described with bobbling and the print coming off after washing are certainly not what we want for our customers, and we apologise that the item did not meet expectations.
We’d really like the opportunity to review this for you and make things right. Please contact us at info@live2live.org
with your order details and photos of the issue, and our team will be happy to assess this and assist with a suitable resolution.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
Automatically signed in for a subscription
Very upset that i unknowingly subscribed to them. Never used the app. I emailed twice asking for a refund and a month later received an email telling me that i has subscribed and my payments were non refundable. I logged in and tried the chat. Not especially helpful. Another payment. Each month is £39.30. Chatgtp is only £20. We get lots of emails from them which mostly i dont open. Well done to their marketing. Over £120 taken from my account without my knowing permission.
5 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Jennifer,
We’re really sorry to hear about your experience and understand how upsetting this must be, especially with multiple charges involved.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolute scam!
Absolute scam!! No hoodie has ever arrived and now a £13.99 subscription I didn’t ask for. Your so called email address fails to go through and I dare not even click on the link for the app. I will be reporting this and taking legal action EMMY unless this all my money is refunded immediately.
4 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Alison ,
We’re really sorry to hear about your experience and understand how concerning and frustrating this must be.
We apologise for the issue with your delivery, as well as the confusion around the subscription charge, this is not the experience we want for our customers.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We take concerns like this seriously and appreciate the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
No email after cancelling order
An order was completed by a member of my family and I then immediately questioned it - so then within the hour I cancelled the order - I used both the online form and the advised email address. I am being bombarded with advertising emails but no emails to confirm my cancellation! I will be claiming on my credit card if any money is taken, as I fulfil all the cancellation policy outlined on their website.
3 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Rachel,
We’re really sorry to hear about your experience and understand how concerning this must be.
To clarify, our cancellation policy is clearly outlined on our website, including the timeframes and process for cancelling an order.
We’d really like to check the status of your cancellation and confirm everything for you. Please contact us at info@live2live.org
with your order details, and our team will review this as a priority and provide you with an update.
We appreciate you bringing this to our attention and the opportunity to resolve it.
With heartfelt appreciation,
Emmy – Live2Live Team
Cheep 30% cotton
Cheep 30% cotton, not premium, soft cotton blend. Feels like nylon.
Cream is an awful yell/mustard colour.
Why ruin a beautiful idea with greed, and stressing the people you're supposed to be supporting.
You can't even leave a review on the site
Automated AI replies and fake reviews. No shame
3 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Debbie,
We’re really sorry to hear that the hoodie didn’t meet your expectations. We understand how disappointing it is when the material and colour aren’t as expected, and we appreciate you sharing this feedback.
To clarify, product materials and details are outlined on our website, but we’re sorry if the item didn’t meet your expectations.
If there is any issue with your item, please don’t hesitate to contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
SCAM SITE
This company trick you into subscribing via a 7 day trial which I did not want and and can now not cancel 8 emails later I keep getting the same email response telling me to send my details. they sen me a link which is useless as there is no manage my subscription settings to alter. THIS NEEDS SORTING OUT. ITS A BORDERLINE SCAM
26 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Beverley,
We’re really sorry to hear about your experience and understand how frustrating this must be.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’re sorry again for the inconvenience and appreciate the opportunity to make this right.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Do not get the app.
Update, they have responded with a template response. Lol, just as I said they would. Look at all the other responses, nothing personal at all.
This is a tad of a con. The hoodie takes weeks to arrive, they include a free app at checkout, then charge you £13 and you can't cancel the first payment as you don't yet have access to the app. I've contacted my card to cancel the subscription that I didn't agree to.
Very misleading, and judging by 65% of the reviews, they just respond with the same comment. Useless company
3 april 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Mal,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in delivery and for the confusion around the app.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like the opportunity to resolve this for you. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure cancellation, and review your case further.
With heartfelt appreciation,
Emmy – Live2Live Team
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