I have been hesitating for months, whether to buy or not to buy these hoodies. As September is national suicide prevention month, I gave in to my doubting brain and ordered two. I was excited to get t... Toon meer
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Lees wat reviewers zeggen
Contrary to other reviews here I have only good things to say. I was gifted a hoodie as a present last Christmas and found it to be good quality, so much so I ordered 3 more. These arrived quickly and... Toon meer
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Toon meer
Scam. Disgusting given the cause they claim to support. Ordered an item. Needed to cancel ahead of shipping. They refused to assist. I asked for refund and they refused to confirm the refund st... Toon meer
2,2
Slecht
664 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Need to contact this company
Can anyone tell me how I can contact this company, I ordered hoodies which I was happy with but they are taking £13 a month from my account and I wrote to them but it was standard reply with a link to cancel. The link does not work. I am desperate as I really can’t afford this subscription.
12 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Davina,
We’re really sorry to hear about your experience and understand how concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like the opportunity to review your account and the charges in detail. Please contact us at info@live2live.org
with your order details, and our team will check your subscription status and assist further.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
THIS COMPANY WILL RIP YOU OFF FOR £12 EVERY MONTH "SUBSCRIPTION FEE"
**Update** Following this review the company asked me to contact them direct, which I did, and to give credit where it's due, they HAVE NOW REFUNDED the £24.00 for the 2 x "monthly subscriptions " they took from my account. Fair play to them..
I ordered 2 hoodies from this company on my credit card, total price £39.30, which I was duly charged. What I didn't notice at the time was an additional charge of £12.00 on the 9th of that month - in fact I may not have picked up on it all had the same charge not appeared again on the same day the following month. Barclaycard have stated that it was a "monthly subscription charge" which I had (apparently) signed up for. I most definately did NOT knowingly agree to this, and all future charges will be cancelled, but Barclaycard can't do anything about getting back the monies already charged. So I'll have to put that down to experience, but please be warned - DO NOT BUY ANYTHING FROM THIS COMPANY- their advert tugs at your heartstrings but essentially they're just out to Rip you off !
27 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Pam,
We’re really sorry to hear about your experience and understand how concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like the opportunity to review your account and the charges in detail. Please contact us at info@live2live.org
with your order details, and our team will check your subscription status and assist further.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
avoid at all cost
I would like to stress that the message on the teeshirt sweater or whatever you have it printed on is fantastic.
Unfortunately this company is there to simply con you out of as much money as they can and I very much doubt that any of there profit ever goes to anything that is charitable. Please do not buy from them you will be signed into a app that is near on impossible to get out of
And this in the name of suicide prevention.
How do these people sleep at night
in answer to your reply I have already written to you to witch you have not replied, so I have cancelled any future payment to your establishment you are very good in answering on this public platform but not so much to the actual customers. if you would change the way you run your business you would do better than 65% negative feedback on this platform
27 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Dierk,
We’re really sorry to hear how strongly you feel about your experience, and we understand your frustration.
We appreciate you recognising the message behind the products, and we’re sorry that the overall experience did not reflect that in a positive way for you.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We take feedback like this seriously and appreciate you bringing it to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
AVOID - Cheap, poorly made hoodies not fit for purpose
Ordered these hoodies for what I believed to for a UK charity. They arrived on Monday from China and are so cheap looking, poor quality (synthetic not cotton rich) poorly made and not as described. I have been asking since Monday for a return address and keep getting fobbed off ... send us photos of the problem so we can fix it for you! Unfortunately, photos do not show poor quality of fabric. Advised them of my Consumer Rights (I'll put these at the bottom if you need to copy them). In 1 email I was told to keep the items and asked if I would like a replacement for the new fabric of 50% cotton rich, which I refused now had another email saying I will have to return the items to the USA at my own expense ... but still didn't provide me with an address!
AVOID THIS COMPANY AT ALL COSTS!
Under the Consumer Rights Act 2015, you have a legal right to a full refund for faulty, misdescribed, or unfit-for-purpose goods within 30 days. Online purchases allow a 14-day "change of mind" period, but this does not apply to in-store, non-faulty items.
Items bought online, by mail or phone
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the item is not faulty. Sales of this kind are known as ‘distance selling’.
You must offer a refund to customers if they’ve told you within 14 days of receiving their item that they want to cancel. They have another 14 days to return the item once they’ve told you.
You must refund the customer within 14 days of receiving the item back. They do not have to provide a reason. You cannot deduct any fees from their refund, unless the item has been used or damaged.
You must also refund the cost of standard delivery if the customer paid for it. If they paid for a more expensive delivery option, you only need to refund the cost of standard delivery.
23 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Jo,
We’re really sorry to hear about your experience and understand how frustrating this situation has been for you.
We sincerely apologise that the hoodies did not meet your expectations in terms of quality, material, and overall finish, and we appreciate you taking the time to explain your concerns in detail.
Our apparel is produced with a trusted overseas manufacturing partner to our own specifications.
This allows us to reach people globally and keep the movement accessible while continuing to spread awareness around mental health.
To clarify, product materials are listed on our website, and our return policy is clearly outlined there, including how returns are handled. We’re sorry if there has been any confusion or delay in providing the returns address, as this should have been communicated to you clearly.
We’d really like to get this resolved for you properly. Please contact us again at info@live2live.org
with your order details, and we will ensure you are provided with the correct return instructions and that your case is reviewed as a priority.
We appreciate your patience and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Such a shame
Such a shame - should be a really good company with a great message. The Jumper is fine - not great quality but the message is lovely. But!! I have now had 2 payments of £12 taken out of my account for an app that I don't want and don't need - to add insult to injury I keep being sent "You will receive you details to log into the app (I was hoping to cancel this way) but have never received them and when I try the forget my password it says that I don't have an account!!! I have sent 5 emails trying to cancel this with no response. The cancellation section on the website doesn't work and I cant log into the app to cancel that way. Seems to me to be a bit of a con
23 januari 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Brooks,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially when you’ve already tried multiple times to resolve it.
To clarify, the Hope Companion App is an optional item at checkout, with 7 days of free access before any subscription renews if it remains selected. We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We are more than willing to review your case, cancel it immediately, and address any billing concerns. Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We’re sorry again for the inconvenience and appreciate the opportunity to put this right.
With heartfelt appreciation,
Emmy – Live2Live Team
They have illegally taken £13 from my…
They have illegally taken £13 from my account, I received no notifications and despite politely asking for the refund, they are refusing to provide it. Part of their response: “ Because the service has already been delivered, we aren't able to refund this month's charge”
No service has been delivered, I paid via Apple Pay, received no email stating the “free trial” of their app would be converting to a paid subscription and now their saying I’ve used the service!! I had to log into the “app” for the first time to cancel the subscription!!!
This is illegal in the UK.
Your message could be wonderful but I’m starting to think when I finally receive my hoodies, I’ll simply return them and request a refund!!
Appalling.
24 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey there,
We’re really sorry to hear about your experience and understand how frustrating and concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Disappointed
I purchased a hoodie from Live2Live at the end of February, and I must say, I really like it! I was a little let down at first by the quality, but once I started wearing it, it really grew on me. However, they have now charged my account £12 that I have not authorised. I am very disappointed by this, as I did not receive any communication to inform me this would be happening, and furthermore, it should not have happened in the first place.
In addition to this, I have reached out to the company multiple times with no response, I am thoroughly disappointed, and hope this is resolved soon so I money is not taken out of my account again.
26 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Daisy,
Thank you for sharing your experience, we’re really sorry about the concern caused by the charge.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. Reminder emails are sent during the trial period.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Possible scam company
Despite ordering and paying for this hoodie 3 weeks ago I still have not received it. They do communicate by email to my enquiries however even though they have my full address, their latest claim is that their shipping platform cannot find my address. I have sent a very strongly worded email back stating I will contact my banks fraud department if I don't receive my hoodie in 10 days.
26 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Jacqueline,
We’re really sorry to hear about the delay and understand how frustrating this must be, especially after waiting several weeks.
We’d really like to help get this resolved for you as quickly as possible. Please contact us at info@live2live.org
with your full shipping address and order details, and our team will review your order, confirm the address, and provide an appropriate resolution.
We appreciate your patience and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
MASSIVE SCAM
Bought a hoodie which, although cheap material was ok in size.
But then shocked to find out they were taking £13 a month from my account. I’m astounded that this is allowed. They send you hundreds of emails so that you scan/delete and don’t read them - but it’s all in there. Had to contact my bank and put a stop in it.
How in this day and age are people allowed to dip into our bank accounts and help themselves?! I consider this theft. Utterly appalling considering the message on the hoodie - taints the whole thing. I want to send it back but I can’t as I’ve worn it. Horrendous. Avoid like the plague.
25 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Andrea,
We’re really sorry to hear how upsetting this experience has been and understand your frustration.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’re also sorry that the overall experience has left you feeling this way, especially regarding communication and expectations. Your feedback is important and will be shared with our team.
If you would still like us to review your account, confirm the subscription status, or assist further, please contact us at info@live2live.org
with your order details, and we’ll be happy to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Awful experience
I wrote a review last week regarding being charged for app . This has now been refunded . I have also received my goods however the sweatshirt I ordered is the wrong size . I ordered L but received XL and the T-shirt although correct size is absolutely huge .The quality of the fabric used is extremely poor I have again reached out on their email to request return but have yet to receive a reply .The whole experience with this organisation has been awful and I advise anyone not to place an order . I will give them another few days and then raise a dispute with my card issuer
25 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Emma,
We’re really sorry to hear about your experience and understand how frustrating this has been for you.
We’re glad to hear the subscription charge has been refunded, but we sincerely apologise for the issues with the incorrect sizing and product quality. That’s not the standard we aim to provide.
We’re also sorry that you haven’t received a response yet regarding your return, that shouldn’t be the case.
Please contact us again at info@live2live.org
with your order details, and we will prioritise your request, provide the return instructions, and review your case as soon as possible.
We appreciate your patience and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Not worth the money…
I've received my hoodie & i am totally blown away at how appalling it is.
The material is lightweight & thin, not what you expect from a Hoodie for £24 & where they've hot ironed the transfer/slogans on now has bleached areas where they left heat on too long.
All in all, CHEAP & UNWEARABLE!!!!
24 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Debbs,
We’re really sorry to hear how disappointed you are with your hoodie. That’s certainly not the experience we want for our customers.
The issues you described with the material and the print/transfer marks are not what we aim to deliver, and we’d really like the opportunity to review this properly for you.
Please contact us at info@live2live.org
with your order number and, if possible, photos of the issue, and our team will be happy to look into this and assist with a suitable resolution.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
Still not received the item and they…
Still not received the item and they have tried to take £13 from my bank account (subscription is hidden in their T&C’s however it is not clear at sign up). No obvious method to cancel or refund so instructed my bank.
Saying hat they did respond to my email within the hour.
25 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey there,
We’re sorry to hear that your order hasn’t arrived yet and understand how concerning it must be to see a charge while you’re still waiting.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. It is not hidden in terms and conditions.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’re glad to hear that our team responded to you quickly, and we’d really like to follow this through for you. Please contact us at info@live2live.org
with your order details, and we will check your delivery status and ensure any subscription is cancelled if needed.
With heartfelt appreciation,
Emmy – Live2Live Team
Misleading regarding the AI Companion App
Like the product and the intent but was misled with the AI companion app at time of purchase... have emailed "ïnfo" email address with relevant details of order numbers to cancel the subscription permanently - let's see how that goes!
24 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Ben,
Thank you for your honest feedback, we’re glad to hear you like the product and the message behind it.
We’re sorry to hear that the Hope Companion App felt misleading at the time of purchase. To clarify, it is presented as an optional item at checkout, with 7 days of free access before any subscription renews if it remains selected.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
These jumpers are truely amazing
These jumpers are truely amazing.
There so soft and comfy.
I wear mine all the time.
They have helped so many people just by reading them.
23 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Hannah,
Thank you so much for your kind words, we’re really happy to hear how much you love your jumper!
It’s amazing to know that it’s not only soft and comfortable, but also helping spark conversations and positively impact others. That’s exactly what we hope for with every piece.
If you ever need anything or have any questions, please don’t hesitate to contact us at info@live2live.org
we’re always here to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolutely shocking quality!!!!
Absolutely shocking quality!!!!
The sweatshirts look nothing like the ones on the website, they are cheap nasty and synthetic. The cuffs and bottom ribbed material is not at all stretchy so they just hang and they aren't even sewn on straight so they don't sit properly.
Very disappointed that they are advising a nice cotton sweatshirt on the website but sending out cheap thin goods.
Supposedly supporting mental health whilst scamming people with inferior goods and hidden subscriptions.
Absolutely disgusting making money off people who purchase to support mental health charities.
Should be ashamed of yourselves.
23 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Kerry,
We’re really sorry to hear how disappointed you are with your order and understand how frustrating this must feel.
We apologise that the sweatshirt did not meet your expectations. That’s certainly not the experience we want for our customers.
To clarify, product materials are listed on our website, and we always aim to represent items as accurately as possible. We’re sorry if this did not match what you received.
Regarding the subscription, access to the Hope Companion App is presented as an optional item at checkout, with 7 days of free access before any subscription renews if it remains selected.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
If you’d like us to review your order or assist with a resolution, please contact us at info@live2live.org
with your order details, and our team will be happy to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Took £13 from my bank
Took £13 from my bank, without my authority. Absolute scam artists. I’ve reported this to my bank, I have to wait a few days to get the money back. These turds are deliberately trading of the real charity live2lives.. the “s” at the end makes all the difference
23 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Mr Beau,
We’re really sorry to hear about your experience and understand why this situation has caused concern.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
Please contact us at info@live2live.org
with your order details, and our team will review your account, ensure any subscription is cancelled, and assist with your case.
With heartfelt appreciation,
Emmy – Live2Live Team
My daughter Katt purchased several…
My daughter Katt purchased several garments from Live2live. All Excellent quality apart from one garment ( a small part of the writing was coming off … ). Contacted customer service explaining the issue, was handled promptly, effectively and professionally by Sasha, Skyler & Leo.
We plan to purchase more garments due to quality and the service .
22 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey there,
Thank you so much for taking the time to share this, we’re really glad to hear that your daughter had a positive experience overall.
It’s great to know the team was able to handle the issue quickly and professionally.
We also appreciate you highlighting the quality and your continued support, it truly means a lot to us.
If you ever need anything in the future or have any concerns with your items, please don’t hesitate to contact us at info@live2live.org
, and we’ll be happy to assist.
With heartfelt appreciation,
Emmy – Live2Live Team
Bought a Hoodie and a T-shirt had to…
Bought a Hoodie and a T-shirt had to wait six weeks for delivery. It must breach every single production line I’ve ever experienced. This is pure rubbish, sizes come up either way too big or way too small shipping takes six weeks communication is relentless but same thing every day copy and pasted emails wanted to send it back was offered a 10% discount but would have to pay shipping at the end of the day, this company shouldn’t be trading. Needs to be shown for the con artists it is.
8 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Nicola ,
We’re really sorry to hear about your experience and understand how frustrating the delays and sizing issues must have been.
Delivery times can sometimes vary depending on location and demand, but six weeks is certainly longer than expected, and we apologise for the inconvenience caused. We’re also sorry to hear that the sizing did not meet your expectations, as we know how important that is.
Regarding returns, our return policy is outlined on our website, including details about return shipping.
We’re also sorry if our communication felt repetitive, that’s not the experience we aim to provide, and your feedback will be shared with our team.
If you’d still like assistance with your order, please contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolutely disgusting same thing as…
Absolutely disgusting same thing as everyone £13 taken from my account that I didn’t sign up for I’m going to speak to the fraud department of my bank, I’ve deleted my card details from their site as I read that they was going to take more money out next month, for a company that promotes wellness and mental health issues it’s doesn’t look very good when they are scamming people it makes my blood boil. I will be telling everyone I can to never order from this company.
23 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Miss Vine,
We’re really sorry to hear how upsetting this has been and completely understand your frustration.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
We’d really like the opportunity to resolve this for you. Please contact us at info@live2live.org
with your order details, and our team will check your account, ensure any subscription is cancelled, and review the charge as a priority.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Disgusting scam part of their website
Disgusting scam part of their website. You need to untick a box or otherwise you are roped into a £13 monthly subscription an AI mental health app. I see hundreds of reviews on here saying the same thing. I have now cancelled the subscription but it’s not easy to see how to do this. I want a refund of the £13 immediately and I have emailed to request this. I will make it my mission to let everyone know about this very hidden charge so others don’t get scammed too. I see replies on here saying how sorry they are, but yet the website remains the same, so very cheap words!
What is even worst is that the people who support the message of ‘you are enough’ are getting taken advantage of, and it certainly taints the whole messsge. The only people who seems to be getting ‘more than enough’ are the people stealing an extra £13 for each sale. Absolutely DISGUSTING!!!!!
22 maart 2026
Review zonder uitnodiging
Antwoord van Live2live
Hey Anna,
We’re really sorry to hear how strongly you feel about this and understand why this experience has been upsetting.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
If you contact us directly at info@live2live.org
with your order number, we can personally check your subscription status, ensure it is cancelled from our side,
With heartfelt appreciation,
Emmy – Live2Live Team
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