livelusso.com Reviews 316

Really good armchair, wanted to test them to see how good they were and I can say they exceeded my expectations. So i'll be back for the 4 seater and chaise too.

Quick and brilliant delivery service. Really nice fabric too.

A bit of a tongue twister but what can I say? Emma was amazing from day 1 when I popped her up on livechat. She guided me, advised me, took all my colour combos into consideration and went back and did some research and came back with some really indepth ideas and mood boards. This really helped and shows just how in depth livelusso are willing to go to provide an allround service. Bravo x

Once we've done the new attic reno, will be back for 2 more comfy sofa ;)

Good! Can recommend! They are on time and the quality is on part with what I was hoping for.

Excellent website, communication was spot on & product carefully packaged along great updates throughout the process. Last but not least, the sofa was really good and the material you can tell is of a v high grade

Brilliant and looks amazing . Lets hope it lasts long

Excellent sofa. Good timing with the delivery too. I am satisfied. Thanks

I was looking for a sofa in velvet that went with our new themne ( blame the missus ) in green that wasn't too bright. Went ahead and ordered 1 and it was exactly what I had in mind. Quality of the fabric is great and was assembled nicely by the delivery guys too

Had 2 compliments already and have told my sister to get one too. Will defo be back for a matching armchair.

5 stars for live lusso. Truly happy with my order.

Came 1 week slightly late, but quality is quite sturdy. I guess time will tell.

We ordered a sofa and were told it could be up to 16 weeks delivery. That was very early January. It eventually arrived yesterday, pretty much 24 weeks since ordering.

When you get an initial email from Livelusso confirming your order, there's a very affable looking chap who appears to be your personal point of contact and who promises to keep you informed every step of the way. We never heard back from him or Livelusso, except when we chased after the 16 weeks were up. We asked to cancel the order when we chased and were told we'd lose 25%, however, they did offer us some free cushions which should have been £60 each, so we agreed to continue with the order.

I think the affable looking chap doesn't actually exist.

Cushions didn't arrive funnily enough, but the sofa did.

It arrived with a large dent in one of the seat backs, saggy fitting fabric cover over the foam and poor stitching in a number of places.

We emailed the company requesting the return within their 30 day period and have heard nothing back. Live chat on the website doesn't work and the phones are never answered, just ask you to leave a message, despite ringing 5 times.

Overall, very dissatisfied and have initiated a chargeback with the credit card company who couldn't have been more helpful. Hopefully that'll spur Livelusso into action on sorting collection and a refund.

I'd seriously advise anyone considering ordering from them to read the negative reviews first and if you do go ahead, good luck. You'll need it. As someone else has pointed out, it's funny how all the 5 star reviews are from people who have only 1 review...

Sofa was massively delayed. Terrible communication from company - I had to ask where the sofa was at all times, was never informed of delays. Responses from customer support were slow. Was offered 2 large cushions as compensation they’re half the size as what was promised and completely the wrong colour. I can’t be bothered to speak with these people again so I’ll just accept what I’ve got, bin the cushions and leave this review. Terrible company but I’ve never used another sofa company to compare against hence 2 stars

I ordered a few days prior to their sale going on, and when I found out they put a black Friday sale on, I got in touch and they kindly honoured a discount to match the sale price which was nice considering they didn’t have to as I’d bought prior to the sale. Sofa is holding up good so far, managed to get coffee stains out of it quite easily following their instructions so the stain protection is quite good too. V happy with the service so far.

My cat prince just loves it! She cant stop rubbing up against the velvet. I did have to get a lint roller to make sure the hair don’t stick. So if you guys do have pets make sure to get something like this, as its better than vacuuming. I found using the vacuum on my old sofa, over time will then loosen the fabric as and wont maintain its tight look. I got my roller from amazon for a £10 so well worth it.

I asked to change my order a week after purchasing it, and even though it had begun production, Emily kindly allowed me to change it. Received my sofa around 4 months ago and even till today ( although I have had to maintain it by regularly brushing it ) the velvet looks as good as the day I got it. So top marks for flexibility and quality. Will wait to see after a year or so as to how the frame is holding up. So far so good.

So I ordered a Varese modular 3 seater Sofa in a two colour combination of my choosing, made especially - yellow and orange. What can I say...it is STUNNING. It is like a high end designer sofa at an absolute fraction of the cost. I have had so many compliments already including from three tradesmen giving me quotes! Where did I get that sofa?they ask. The fabric in a soft but sturdy velvet is beautiful. It is all well made it with sturdy metal links and straps. Very contemporary cool modernist. I was informed some months into my order that a number of sofas had had water damage and would have to be remade. Reading the reviews this worried me, however, it took a long time to get here but Livelusso stood by their word and made sure I got an undamaged sofa in my colours as specified. Also, the delivery was spot on. The two delivery people put the sofa into place and unwrapped it, making sure all was as it should be.

Really I am so pleased I bought this sofa, it is perfect. I will be getting their vivid red footstool to complement it.
In situ image can be seen art.in.uk on Instagram or on art-in.uk website under working with homes.

The good – website is amazing, easy to browse. Customer service is excellent

The bad – I forgot to measure the landing before ordering my sofa

The ugly – after waiting patiently for 9 weeks, the sofa came but couldn’t fit through the landing. Its like dangling a carrot to only then pull it away lol. Panther even took the sofa out of the carton to try and fit it, but this made it worse. Because I got to see the sofa in its flesh only for it to then be wrapped back up again.

Livelusso were good enough to offer me a full refund or in stock options. I decided to go for an instock option. They didn’t have the shade of plum in their in stock options so I went for a purple instead. As feedback I think they should have more in stock options, but apart from that they’ve been great to deal with.

Didn't fit

So got an immediate refund.