Livestay Reviews 

Il mio voto basso è dovuto solamente all'assistenza clienti INESISTENTE dell'agenzia che gestisce questo appartamento. Quando sono arrivato in struttura l'appartamento non era stato pulito, ho provato a chiamarli ma non rispondono mai al telefono, sono riuscito a comunicare con loro solamente tramite chat con tempi di attesa di un'ora tra un messaggio e l'altro... un'agonia. Alla fine l'appartamento è stato pulito solamente il giorno successivo e mi hanno restituito l'importo della prima notte. La prenotazione prevedeva una caparra di 300 pound, qualche giorno dopo il checkout li ho contattati per avere info in merito alla restituzione della caparra e sono spariti nel nulla. Fortunatamente grazie all'assistenza di Booking (svariate chiamate e email... un'altra agonia!) sono riuscito a recuperare la caparra dopo un mese dal checkout. Detto questo sappiate che l'appartamento esiste ed è carino, ma per qualsiasi problema verrete abbandonati a voi stessi. Peccato.

Comunque l'appartamento prenotato su Booking (LiveStay - Grand Studio Apartments in Feltham) è carino e spazioso. Il quartiere non ha una bella reputazione, ma nonostante tutto non ho avuto problemi di alcun tipo.

Lovely place I like location
Flat very clean nice smell 😋
The communication with admin was easy and good specially the lady called kiaa very helpful and price vas great thanks definitely will.come back in easter

All the apartments where stain clean just like the pictures, no issues with checking in, customer service was top notch. I’ll book again and again and again lol.

Life Stay do not evacuate my property in SE1 5XN. THEIR TENANCY EXPIRED IN 18 JULY 2024. EVICTION NOTICE WAS SERVED BY OPEN RENT JULIUS AND CORRINA VERY SEFISH. DO NOT VOCATE MY PROPRTY. I AM LANDLORD. BEWARE OF LIFE STAYTRICKS. LIFE STAY VERY DECEPTIVE. JAGTAR Singh Mahal

Bellissima esperienza!

Our stay was very comfortable and above our expectation. Host replies quickly and provides whatever is needed. Great location close the stations and shops.

I had the opportunity to stay from 14th - 23rd November 2024 at the Rutland Mews by Livestay house, which was indeed a great place. Had the three floors - everything mentioned in the descriptions of airbnb and booking.com were present. From hot water to the tiniest detail everything was picture perfect. Highly recommended for families as I even travelled with my 2 year old niece. As abbey road was closer to the house - it was indeed giving a good Beatles vibe. There were groceries and coffee shops just as you step out of the house and the nearest underground station was st. Johns wood - trust me this was an amazing experience.

Scammers...unsafe for female travellers!!! I booked for 28 nights at 302-304 Westborough Rd, Southend-on-Sea. The room was on the roof terrace. The door into the room contained a window that was broken and did not close. It was not safe to sleep there. There was also a gale blowing through the window in the door (7 degrees outside). After check-in I sent Livestay photos at 3.30pm but by 8.30pm no one had come to look at the door so I had to source alternative accommodation. I contacted Livestay the same evening requesting a refund for the £1223.88 I paid. After initially saying they would waive their cancellation fee, Livestay is now refusing to refund the sum paid. However, you cannot refuse a refund when the room /service is not as advertised. So, now I am submitting an online claim in the County Court Money Claims Centre.

Arrived to find animal droppings on the bedding. Was woken in the night to a rat in the room, chased it into a cupboard and secured but was kept awake all night by it scratching. Phoned the number provided but got no answer, eventually they responded to my messages and said maintenance would deal with it but never did. Was offered 50% refund but then ignored. Escalated it with booking.com and after 3 weeks got only refunded 25%. Aside from the rat problem, the place was freezing when we arrived, the jacuzzi was not turned and ready so could not use and no hot water to one of the showers

I booked the Livestay Studio Apartment, it was dirty and the fridge had food smeared over it (despite the £10 cleaning fee!!!), things were falling apart, it smelled of smoke, the heating tank was broken. Not wanting to stay another night, I agreed a refund with the management. I booked somewhere else on this basis - and they never honoured the refund agreement.

An exceptional stay with a cozy atmosphere, thoughtful amenities, and a host who goes above and beyond to ensure comfort—highly recommend!

Lovely accommodation and excellent customer care. Thank you again!

From 5 stars to 1 star

I booked the Livestay Studio Apartment in The Heart of Angel 1, through Booking.com. I arrived at the property and found it difficult to access. There were a number of boxes and other junk at the bottom of the very narrow uneven stairs which made it difficult to get up to the apartment with my suitcase. If you have any issues with mobility this is not the right property for you.

Initially I could not find the property as the door was behind what I thought was a cleaning cupboard as there was a vacuum blocking the entrance. Once inside, there was a pungent smell of sewage which was not pleasant. In the interests of balance, the property was very clean and is exactly as depicted in the pictures, with what looked to be good quality fixtures and fittings. Unfortunately, the internet has not reached the point where you can smell what a room is like.

My main concern with the property was fire safety and general security. The door to the property is flimsy, does not fit the space correctly and would not offer any protection if there was a fire. That, combined with the cluttered narrow entrance made me feel extremely uncomfortable.

I contacted Livestay and told them I would not be staying in the property due to the issues noted above. I asked for a refund but was told this was not possible due to the cancellation clauses. I was told that if I cancelled on Booking.com I would get the cleaning fee back and if the property was re-let I would get a further refund. I did recieve the cleaning fee but no further communication as to whether the property was re-let.

My main disappointment is that I have stayed at a Livestay property before (see my 5 star review below) and it was excellent. This property was not and they should really consider whether they should have it in their portfolio. I have raised the issue with Booking.com but they have told me Livestay have not responded to their requests for feedback.

All in all just a bit poor really.

I am writing to formally express my dissatisfaction regarding my recent stay at Livestay-Modern Apartments Next to Wembley Stadium from Monday 19th August - Tuesday 20th August which cost £469.70. Upon arrival, I discovered that the sofa bed in my accommodation was broken and unusable. I promptly reported this issue to your staff, who admitted the cleaner had informed them the previous guest had broken the sofa bed and assured me that I would be compensated for the disruption to my stay.

Your Customer Service Team over number 07897032012 told me they would get back to me by the end of the day on the 21st August, then responded on the 7th September explaining they were waiting for the landlord's authorisation.

Regrettably, despite my follow-up inquiries, I have not received any further communication or resolution regarding this matter. This lack of response is disappointing, and it does not reflect the standard of service I expected from your establishment.

I have communicated (via text, call and Whatsapp) on the following dates and received no response:

15th September
4th October
10th October
12th October
20th October
30th October

I would also like to formally request a Subject Access Report.

We arrived at this apartment to be met with a foul and overwhelming stench of drugs. The flat was filthy, stained, crumbs and debris on carpets beds cushions furniture. Carpets badly stained and what appeared to be drug residue on bed.
Smoke alarm was covered with a black bag.
There was no bed for my child even though we’d called to prearrange.
The apartment is not the one in the pictures. The bathroom is completely different.
Livestay refused to answer phones at all after first contact to say flat was disgusting. Then only contacted via message to say it would be escalated but never was. Nothing done and had to involve booking.com to retrieve money paid but took a long time and had to get much more expensive accommodation due to lack to relocation from livestay.
Livestay told me they would contact me to arrange compensation but they have refused all my calls and texts and office number is never answered.

If I could give less than one star I would.

I recently stayed at a holiday let of theirs in Camden (Camden coach house) and, regrettably, my experience was far from satisfactory. Upon arrival, it became immediately clear that the accommodation was not fit for purpose. Contrary to other reviews that described it as stunning (definitely fake reviews), I found the condition of the property to be quite poor.

The shower pressure in both bathrooms was extremely poor, and I also noticed cracked and loose floor tiles in the shower room. Additionally, whenever I used the shower, water leaked into the room below, indicating significant maintenance issues. The decor was subpar, the flooring uneven, and there was mold present in the showers. Parking was a challenge, especially for anyone with a vehicle larger than a mini, as the limited space was cluttered with a large collection of wheelie bins.

The windows were thick with dirt and moss, and allowed noise to seep in, which made it nearly impossible to get a good night's sleep. The bed itself was extremely uncomfortable, and the entire place shook whenever a lorry passed by. Additionally, the downstairs toilet emitted a foul odour, and there was a significant gap under the back door that could potentially allow unwanted guests, like rats, to enter. The furniture quality was inadequate, and at one point, the wardrobe nearly fell on me. Most concerning was that the property did not comply with the fire safety laws introduced in 2023.

We were originally booked for six nights but ended up leaving after just two due to the lack of sleep and overall discomfort.

I documented the unsafe and unsuitable conditions with video and photographic evidence and sent them to the property manager (livestay). However, my request for a refund for the remaining nights has still not come to fruition and I am now being ignored. I felt misled by the descriptions and reviews that initially led me to book this property.

Moreover, I noticed that the property has been listed in the past with a more accurate representation of reviews, raising serious questions about their authenticity. This feels deceptive and unfair to future guests who deserve to know the truth about the accommodations they are considering.

I have never had to check out of a property early due to dissatisfaction ever, which speaks volumes about my experience.

After leaving a review on Booking.com detailing my concerns and issues during our stay, LiveStay acknowledged the problems that needed addressing in the property, so agreed with me.

My experience has been profoundly disappointing and stressful, and I sincerely hope that no one else has to go through a similar ordeal. Given how this situation has been handled, I would not consider staying in any of this company’s properties again.

Shame on you Livestay!!!

Really easy
Great location

Nice place to stay. Clean and spacy. 5 minutes walk to city town commercial center

Booked a flat with them for a month. Arrived to find the previous occupant still in it! They offered us a different flat which wasn't suitable while trying to make us believe it was the original one. Still haven't given me my refund after 3 weeks of constant chasing. Absolute con men. Do not use them.

Easy to communicate with, no hassle, thanks for the stay