LiveWest Reviews 321

Firstly at last the guttering has been repaired today,21/04/2026 after coming down on the 20/01/2026,over 12 weeks to get it done. For me that is not acceptable. The customer service team have been great trying to sort this out,but every time they tried getting hold of the roofing team there was no answer every time they tried the office. May be more people in the roofing office to man the phones. Kind regards Robin Dugay Greenhill Road, Plymouth, Pl99fd.

We recently had our bathroom replaced by Sean the bathroom fitter and Eric the electrician. They were very polite and have done a fantastic job.

We recently had a full bathroom refurbishment, and the entire experience was made as smooth and comfortable as possible for us. From the initial contact, the planning team worked around our schedule to find the most suitable time for the work to take place.

This was followed by a visit from CDT Graham, who explained the planned work in detail and ensured the new bathroom would meet our family’s needs. We were also given a great range of colours and options to choose from.

All the work was carried out by Mike, who clearly takes pride in delivering a high-quality finish. He was punctual, hardworking, and used his time very efficiently—there was no downtime, and he barely took a break. Nothing was too much trouble for him.
During the project, some badly damaged old floorboards were discovered. Mike went above and beyond, putting in extra hours to replace them and still complete the job by the end of the scheduled week.

All staff involved were professional, polite, and a credit to the organisation. LiveWest should be proud to have such a dedicated and skilled team. I am confident our new bathroom will last for many years to come.

Thank you!

Livewest take their time in repairs work men are rude and grumpy
Housing officers are rude
And when we moved here garden was a state

Had a complete bathroom re fit.

Had a lovely young man call James come to do it and was a completed on time, no mess or fuss.

Would give zero stars if I could, complained several times about the vile tenant you have at 54 wentwood drive in Weston, drug dealing, anti social behaviour, living in a house with zero children because they’ve all been taken away, myself and others are selling as when you have this woman behaving like she does, and cars pulling up all day/early hours for drug deals, enough is enough.
You seem to like this person very much, letting her live in a 3 bed house with no children, joke!!
Myself and several others will be taking this further now, I have instructed a solicitor to deal with this as we are loosing money on our house, many other social housing here are brilliant, kind, courteous and decent, however this vile breed of a person is none of them.
Sort it out live west, before it gets out of hand!!

I had a new toilet suite installed and the room decorated. The whole process was fantastic. Alex did a quick and excellent job. He ripped it out and had nearly all the work done is one day. The work was of a professional standard. The livewest people are kind and considerate in my home. Really brilliant

A very huge thank you to liza in adaptations. For her fast and efficient help. Solved my problem within an hour and arranged speedy delivery. Thank you so much. X

Two great men , friendly and efficient, made a lovely job doing the kitchen.

Very nice opratives fitted a lovely new kitchen couldnt be happier with the job!

Would just like to say what a lovely job James Tallemach did fitting our new bathroom,he was very friendly and we didnt feel uncomfortable with him in our home,our bathroom is lovely.Just wanted to give a shout out to give Gavin he was lovely too very pleased with it all.

The lettings advisor was absolutely amazing from start to finish. Kept me up to date and informed throughout the entire process. Always happy to answer any questions I had. Very friendly and warm. A pleasure to talk to.

The letting process itself was quick from the first call right upto getting the keys, it was a few weeks. Very straightforward.

Very happy with the service I received. Thank you!

Very poor. I have email proof of the lies they tell you.
They are selling shared ownership homes at open market value but not giving full spec as per what the advert shows. When you challenge them for what you paid for they are rude and unprofessional, refuse to give you what you paid for.

Housing said they would have me moved due to severe adverese effects on my mental health the property has and would have me moved back out before Christmas under emergency measures over nearly 4 months later im still not moved im unable to get mental health support where i live due to the postcodes ive no support familly or friends wise ive no way to get transport i have multiple severe injurys that i need to be at the hospital for yet cant be for alot of the appointments due to the busses ive an emotional support dog and not allowed to get the bus due to my presentations in my mental state being so adverse at times i need help moving i need moving im too unwell being physically isolated and unable to seek my specialist care appointments ive got neighbours harrasing me constantly and dont manage when being stressed unreasonably

I have reported incidents of antisocial behaviour on several occasions, including persistent noise disturbances, loud music, gaslighting, threats of harm, and concerns relating to domestic abuse. Despite these reports, I feel my concerns have not been properly addressed, and I have experienced what I believe to be a lack of transparency and communication, i was very obviously stonewalled.
In addition residents have received letters threatening outsourcing mantaintance of the same area, with no explanation, which is clearly malicious. I have also received repeated threatening correspondence regarding rent payments, despite being up to date and having no history of arrears.
I am further concerned about the conduct and professionalism of certain staff members, including the housing officer, who are toxic and pretentious which I has contributed to an unhelpful and distressing experience.

I have just had a new bathroom fitted, Sam was very polite, did a fantastic job and left everything clean and tidy. Very happy with the end result. Could not fault him. Thank you

I have had a new bathroom fitted and it is beyond what I expected it has been finished to a high level and the workman (Sean)was fantastic told us what was happening every day, what time he would arrive and leave, clean and tidy throughout and very polite and respectful.
Many Thanks

always great service

The person that came did a great job

So this week I had a new kitchen installed and I had Sean McDonald and Owen Williams attend . They were both so professional and respectful when it came to tidying up and keeping things safe after they finished each day . I can honestly say my kitchen is more than I expected , it was done / completed to perfection .
They also kept me up to date each day with what was happening and what was going to be achieved .
I had two autistic children in the house and they were nothing but patient and respectful of there needs