Livingston International Reviews 

The people at Livingston have been excellent to deal with, it is usually Nicole we deal with or someone at branch 445. They are always pleasant on the phone and likely the most helpful people to deal. The communication is always excellent, they keep us informed on the progress of each shipment and let us know if there is any issues with the load.

Sunday, July 6, 2025, the holiday weekend, Greg Clarke of Livingston International, Sarnia office went beyond the call of duty to assist me and my semi-truck driver in crossing the border. We had paperwork issues and Greg send countless emails and made multiple calls to assist us in getting the paperwork in order for the driver to cross the border. Greg and Livingston, Sarnia is certainly going above the ordinary to help truck drivers! Thank you!

Transported my vehicle from Quebec to Edmonton, damaged it in the process and so far are refusing to fix it. I guess if they don't damage it, you are okay, but if they do, don't expect them to fix it. As it stands, they won't cover the repair (estimated at $7000+) but I am still fighting with them. Will amend this review as the process continues.

I used Livingston 2 times in the past to transport a vehicle across Canada, with no issues, unfortunately this time I am having a very bad experience, its funny how when you request a quote you get it within min even after hours, but when I am trying to track the status of my vehicle, it takes days to get an answer which is different than the answer I get when I call customer service. It is very frustrating. Now I understand why the company has very poor reviews. Even though the time frame they gave me was 7-10 days for pick up and 7-10 days for delivery I still don't have the vehicle or know where it is currently located

Our experience since then has been disappointing. When it came time to perform their core responsibility—customs clearance—the communication ceased almost entirely.

Despite multiple follow-ups and more than ten emails over the span of a week, we received no adequate response. Fortunately, only one of our shipments has arrived so far, but with more on the way, this lack of reliability and accountability is unacceptable.

Due to the unresponsiveness and failure to deliver on agreed services, we have decided to discontinue our engagement with this company. We hope they take this feedback seriously and work to improve their communication and service standards.

Dropped off my Mini Cooper to the Toronto location on Thursday May 22 and Danielle and Nolan were so friendly, helpful and amazing.

Nolan went above and beyond, trying to get my license plate off as the screws were not budging.

Only chose this company because I saw some great reviews and they did not disappoint. I know my car will be safely transported across the country.

Thank you

10 hours and still waiting for them to process my paperwork they keep telling me I'm in the query. Why does anyone use this broker

For 30 years, I have the the EXTREME DISPLEASURE, OF DEALING WITH SUCH A CORRUPT, UNPROFESSIOMAL USELESS ORGANIZATION. THEY must be funded by the mob, because it defies explanation how they can stay in business.Their tracker system is a joke, their agents are sooo uneducated and have no clue what their doing, I hate, hate dealing with them, I sooo wish they would go out of business, They SUCK!
Last week on a return load I had to send my paperwork in 5 times and this week 4 times, that is incompetent and unprofessional....SHIPPERS DO NOT USE LIVINGSTON, THEY WILL COST YOUR RECEIVERS MONEY! AND THE DRIVERS DOING THE LOADS.
THEY SHOULD NEVER BE USED...EVER, PLEASE LET THEM GO OUT OF BUSINESS.
I HAVE NUMEROUS ISSUE EVERYTIME I USE THEM...EVERYTIME
I have been waiting at Minot ND now for 24 hrs for this load to clear, to get a transaction number.NEVER NEVER USE THESE PEOPLE, THEY ARE TRULY THE LARGEST JOKES OF THE INDUSTRY, AND will never acknowledge their mistakes!

Everything is wrong almost every time!If we are lucky to get someone who is doing his job,paperwork is cleared on time or they send us info if something is missing. That is maybe 10% chance!
They don't answer on the phone,and if you are lucky to get them on the phone excuses are always the same!
I do not recommend this cb to any serious company who wants to have shipment on time.

Should be renamed to livinghell. Horrible company.

Recently submitted my clearance for Canada bound shipment & waited at the border for 17 hours. They have not processed my request until the last min. When tried to call, 2 hours wait time to speak with someone. Lost time & revenue.

This happens more often with Livingston. Will definitely avoid using them going forward.

Worst customs broker than all others, takes forever to clear the PAPS Shipments. Tried calling them and they keep saying we put you in rush but 3 hours later, no one is touching the shipment yet. And drivers waiting at the border wasting time.
Should have asked the broker if Livingston is the customs broker of the shipment.

Beware if you have ever Shipment clearance with the Livingston customs broker, they never clear the shipments on time.
10 out 10 times, they have given us hard time.

Wish we knew before booking a load that they have customs broker Livingston, will hang up with no hesiation.

The worst customs broker ever. They never listen and never clear the shipment on time. I as a transportation carrier, if I know earlier and have a choice I better to cancel that load because I know they will ruin our day as well the driver. Stay away from them.
One of my long time shipper was having issues with them for so long as usual, I asked them to change to another broker, they switched to Willson. They have almost 30 to 50 shipments everyday across the borders between CA/US/CA and now everything is going smooth.

Attention all drivers, Owner Operators, dispatchers, company owners etc. please ask the shipper or your customer/load broker who is customs broker? if they say Livingston, just hang up the phone or discard the email & find different load.

Very unprofessional customer service with zero respect towards others(Customers and Drivers). They take way too much time to clear shipments and don't care about if you are calling them or whatsoever.Zero customer service, very nasty and unprofessional.

Livingston must be hopeless. I don't even want to start to complain about how poor their service is.
At least they are consistent.

Livingston is the worst broker I know sent all the paperwork in 11 hours ago after 15 calls entry not on fire yet, trucker still have to wait, it's unbelievable don't recommend anybody this broker

Worst Customs brokers i have ever worked for. Their call centre never has any update. you keep telling them your driver is at the border and they dont care. it take hours and hours before they clear shipment.

First off I would like to say a HUGE thank you to Jason and Kajal. From the start with Jason on importing my mini Kei Truck from Japan to Canada. Jason was always around for my questions and was quick to respond, via email. I might have been a pest at times but he assured me everything will go smoothly, it did! Jason quoted, did all the paperwork then passed it on to his team member Kajal who looked after transport from the Vancouver Port to Toronto. Kajal was very helpful and at times I was anxious considering I bought this truck back in May and it finally arrived in October to the port. I just wanted it shipped ASAP to Toronto for me. I greatly appreciate all the work the Livingston Team did for me. Communication is key to the service they provided. If you plan on importing a vehicle and transporting it, I could only say one thing USE Livingston! They won't let you down. I don't know about other reviews but my experience was A1 solid. The team deserves a pat on the back and keep up the GREAT work.

i have left many reviews for LIvingston and its refreshing to know that nothing has changed. the communication is poor and inconsistent. Shipments are never cleared on time no matter how much time you give them to clear it. they do 0 work to ensure pre clearance so trucks dont get stuck. they have 0 empathy for drivers waiting , they have made 0 progress in making their processes efficient, yet their leadership team boasts how they have improved client experience and have a clear tech roadmap so their shareholders are kept in the dark. by now you should have ammassed enough intel to create seamless processes and customer service instead of spending your efforts on increasing revenues through stellar sales development how about actually putting some substance behind this house of cards???