Livingston International Reviews 

The company needs to keep promises, make the process transparent and not playing games with customers.
Before I used Livingston to ship my car from Toronto to Vancouver , the staff I talked to was nice and detailed and explained that the shipping time is generally 2 to 3 weeks.
So I trusted my car would be in good hands and I paid the shipment fee.
I dropped off my car on Oct 4. Now it's Oct 20, when I checked the status of the my car with the company, I was told the car has not left the original terminal yet!! It's unbelievable . Based on their process which I was explained to, the car should have already been close to the terminal !
This delay is causing impact to many aspects of my life.
Be really careful when using the company .... the nice experience you have with the salesperson/ front desk staff doesn't mean you receive decent service as promised.
Comment to the company : BE trust worthy !

LOOKING TO RUIN YOUR WORK DAY ??? Well look no further, just get a load were the customs broker is Livingston and they will take care of the rest.

we were missing some documents on a DG load. I provided them first thing in the morning. Almost 2 hours later they are telling me we don't have the documents. So lazy that they can't check their damn email smh.
work with a tons of brokers but Livingston always makes customs clearance a pain!!!!

Think twice before using Livingston.

The worst customs broker ever.

I wish I read reviews before I used livingston. This is a nightmare experience! I regret using them. Communication is zero! Too much paper requirements. I am in so much regret already.

USE ANY OTHER BROKER - IDEALLY CLOSE TO THE PORT OF ENTRY FOR YOUR ITEM. LIVINGSTON IS A JOKE. DO NOT USE THEM, THEY WILL OVERCHARGE, NOT COMMUNICATE, AND THEN PASS THE BUCK. IF I COULD LEAVE A NEAGTIVE 10 STAR RATING I WOULD A 1000 TIMES OVER.

Don’t use them🙏🏼. Takes ages to clear, never provide any information on call and always tell you to use online tracker. Receivers will charge you for late deliveries if you stuck with Livingston. Run, don’t use

ZERO STARS! The worst customes broker ever. The agents never comunicate with the carrier what is wrong with the paperwork. I want to bring attention to customers not to use this broker because it is always a problem to clear the shipments.PLEASE NEVER USE THEM.

Please please please please do not use this broker, no management skills, lack of communication. Every time I see Livingston on my BOL, I pull my hair. Waiting for 16hrs to clear customs, got late for delivery and for next PU. Their excuse always is , we didn't receive documents, send to this email, sent to supervisor email now we will give you one time exception email for second supervisor after passing all this finally they admitted that they have the documents now, but hi, still its been 4hrs nothing happened, I have been consistently calling every hour and the answer is same our team is working on it. Never ever have this kind of experience with any other broker, delays happened but for some important reasons not that we are working on it. I beg all of you please do not use this broker you will get nothing else beside headache and stress. People who answer calls knows nothing I feel sorry about them for listening everyone's frustration.

C’est mon 1 ier coup de Colère!!! J’espère le dernier car, suite à un repas et après avoir été motivé par sa participation à Top Chef, j’ai été tellement déçu que pour une fois; je sors les critiques 🤬🤬 une déception et une imposture !!! Que dis-je une ESCROQUERIE!!!!!!
Comment peut-on servir en plat principal une cuisse de canard pour 2 et de la salade en accompagnement… 😳😳😱😱😱Une honte !! Même si j’aime le concept de partager…! J’ai voulu faire plaisir à ma chérie et hormis 2/3 entrées, payer 120 € pour ce repas fade, sans saveurs, sans croustillant de la peau d’une cuisse confite de canard; même moi je fais vraiment mieux, est et restera ma plus mauvaise expérience culinaire jamais vécue… Oui ma déception est à la hauteur de mon grand cœur et c’est la 1 ière, je l’espère ma dernière, pour dénoncer cette imposture culinaire…
Je suis un AOC, depuis toujours et je resterai toujours un Amateur d’Orgasmes Culinaires!!!je cuisine depuis mes 8 ans et amateur initié depuis mes 15 ans, je ne peux pas cautionner un tel établissement !!
Franchement, je déconseille et j’espère que vous serez à la hauteur de votre prestation chez Top Chef…???Vraiment surprenant dans cette saison…??? Va comprendre 🤔🫣🤔🫣🫢🫢🫢Heureusement, que j’ai eu le plaisir de dîner Chez Louise Bourrat, à Lisbonne, pour pouvoir comparer… certes et oui elle a gagné ce concours que je suis depuis le début…🧑🏽‍🍳👍🏽 j’espère que ce sera mon dernier coup de gueule 😞😞😞😞
Vraiment à ÉVITER !!!😥😥😥

I have experienced several brokers over the years. Some were a little better than others. But Livingston OMG! Run don't walk away. I would never use them by choice. I currently have a real customs broker for my own business. But I had to move a shipment for a valued customer that uses Livingston. Nightmare! I thought the other negative reviews might be harsh or trolls. But no they accurately describe the Livingston situation. These people are trying to warn you from the Livingston hell. They are profoundly frustrated and have been really financially hurt due to the Livingston delays at the boarder. You can not make a worse choice.

Called the company about putting a shipment into bond. The first person that I spoke with was nice. I got transferred to someone who sounded like they had a bit of a French accent. I asked my question and was told that they don’t do that (never really had a chance to explain what I needed) they he just abruptly hung up the phone.

i won't name my company but we have been using Livingston whose name should be Deadingston for 2 months now. Worst service ive ever seen in this industry. i have worked with many brokers and this one is absolutlely the worst !!! Customer service Sucks ! You call them they act like they have no clue what's going on. You send the paperwork multiple times to multiple people and still nothing. If your in need of heart attack or a brain anuerism then this is the company for you ! I had no choice but to give them 1 star, they absolutely deserve 0 !!! STAY AWAY

They have no management team… no wonder they ARE NOT DOING THEIR JOB. The worst company I have ever dealt with - absolutely ridiculous lack of service / accountability. No respect for business partners. 24hr+ wait at the Canadian border.. Should be out of business ASAP.

We had them help us get some freight in the country back in 2021. They came back in 2024 claiming an adjustment invoice they received from the freight company they went through back in 2021 was sent to the wrong people and keep threatening us with collections. Would've used them again before this bs fiasco. Steer clear as this company lacks integrity and accountability.

COMPANIES THAT USE CUSTOM BROKERS PLEASE DO NOT USE LIVINGSTON INTL, THEY ARE THE WORST CUSTOM BROKERS YOU CAN POSSIBLY USE. YOUR SHIPMENT WILL NOT GET CLEARED IN A TIMELY MATTER AT ALL. I AM FED UP WITH THEM CONSTANTLY BEING THE CUSTOM BROKER, THEY WILL RUIN YOUR BUSINESS LIKE THEY DID WITH MINE. SHIPPERS AND RECEIVERS MUST STOP USING THEM ASAP!!!

Worst broker in North America. Terrible service, terrible managers, terrible staff. Can’t get anyone to help you as no-one returns calls or emails. Staff do not give a hoot about customer service ..,please do not use them…

Third time in less then 3 months we have 2 trucks at the border not cleared. Customer called directly and they would give no information to them, said they'd have someone call back with no guarantee that it would happen. It's a Friday night at 10pm and the customer submitted all docs for preclearance early in the morning.

2 trucks at border. Customer has already confirmed if this isn't handled immediately that they will switch to Willson, which I am strongly advocating they do regardless. They treat drivers like they are not human. It's disgusting.

Never clears the border on time
Waited for more than 24 hours many time for just 2 hour process for any other broker.
I would have given 0 star if possible.

I work for a company that makes manifests for carriers. There is not a single broker even close to as bad as Livingston is. I'm currently on hour 13 waiting for clearance and have no idea when it will get done. I hate Livingston with the passion of a thousands suns. If you're considering them. Don't. Use absolutely anyone else.