There should be a way to post negative stars as they don’t even deserve 1 star. Been waiting 15 hours for them to clear a shipment. Have called the call center several times. What a joke that is, peop... Toon meer
Bedrijf heeft geantwoord
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Absolutely the worst company I have ever dealt with. Worse than AT&T. Customs process was a mess, terrible communications. Now a month later they keep trying to charge my credit card for $19k for a... Toon meer
Bedrijf heeft geantwoord
The staff at Livingston at Branch 445 are a amazing. We deal with Nichole almost daily, but the rest of the staff are equally awesome. Nichole is always quick to get back to us if there is an issue,... Toon meer
Bedrijf heeft geantwoord
We have worked with Livingston for imports to Canada for many years. The Team assigned to our Company go above and beyond for our company and our shipments. My hat goes off to Nichole Brabant and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contactgegevens
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2,2
Slecht
996 reviews
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Full of working there
Full of unprofessional working there
Every single shipment is getting late from under them
SHIPPER NEVER USE THIS COMPANY
-1
10 november 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Consumer,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
By far the worst customs broker
By far the worst customs broker. Consistently does not get paperwork done. Whoever answers the telephone is reading from a script and does not do what they say. Usually takes 4 phone calls to get paperwork complete.
8 november 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Darren,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your complaint with your full name, business email, country, and service used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst Broker I have dealt with in 27 Years
Worst Broker I have dealt with in 27 years of service I would give them a Zero if it was a option . Unfortunately I have two clients that use them. I almost always have to call and remind them to do there entry . I am pretty sure I am there safety net for getting there employees to do there job. I do my side of the entry and send the info to them. Wait 5 to 6 hours with no entry done. Phone then get the same info every time from there call Centre who is not in the same building or anywhere near the team that does the reviewing . In other words there are no answers of assurance from there call Centre other then they are going to send a email to there team and wait for there answer. From here it could be cleared in a hour to 4 hours I assume to the amount of people working at that time or other people’s entries they forgot to do. When they got Hacked or there system was down for a week and could do any entries . This was the end of 2022 or beginning of 2023 I was promised shipments to get cleared which did happen for days. I stayed up all night for fine entry phoning every hour being promised a form to get it across with out the entry done. Was informed at 6:00am the next morning that they stopped issuing the form as they were able to do entries again. I also was informed that they would be going through the entries as they came in. The entry was finally custom certified at noon. Shipment was already 6 hrs late and to boot the driver ran out of hours. After staying up all night following the shipment for my customer I had to do the load with no sleep. The client used Affiliated Customs prior to that . With any problems the shipment had I would them, be talking to the person fixing the entry. It would be a 5-10 min call and when I hung up the shipment was customs certified and ready to cross the boarder. I have dealt with Livingston for multiple years now and nothing has changed. Also when you have dealt with them for a while they become predictable as they keep making the same mistakes . If you are able to use another broker I would.
2 november 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Chris,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your complaint with your full name, business email, country, and service used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
The worst customs broker I have seen
The worst customs broker I have seen. They don't care of the importance of the shipment. Honestly, we have stopped those shipment where Livingston is their broker but some time the same mistake happen again. All other brokers are very friendly, they listen to the importance of the shipments to be cleared but Livingston is all above worst all the time. I will make sure we never haul Livingston's customs broker shipment again, not even by mistake.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Saeed,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Feelings of dread
Their customer / driver line is a call centre manned by people unable to affect anything. All they can do is provide you with the very same status as you are seeing on the online tracker. We have had to assume thousands of dollars of loss due to driver being delayed at the border. I sometimes have to send up to 20 loads a day through their system and inevitably one or two get tied up for some obscure reason that is not available on the online tracker. Asking for a Livingston representative to call is useless. Asking questions of those answering the phone is useless.
I dread finding that they are the broker of choice.
29 september 2023
Review zonder uitnodiging
Worst Custom broker
Worst Custom broker - Never to use. I sent documents 24 hours ago - called and checked, was under review. Now after 30 hours they tell me it is on hold, no agent from Livingston team tried to contact. 218C20230915103B PARS. , Driver at border and waitng. Livinsgton is the most unprofessional way of handling custom clearance. they just dont care about freight/driver sitting at broder.
16 september 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Varpal,
We're sad to hear that things didn't go as expected. This is not by any means reflective of our standards of service and customer satisfaction. Please send us an email with more details about what happened, and include your full name, business email, and service/product used so we can look further into this. We hope that, once we've cleared things up, we can win you back as a customer.
Regards,
Livingston International
TOTAL NIGHTMARE
TOTAL NIGHTMARE
usually shipments are processed within 24 to 48 hours only if your lucky
My every interaction with this this broker will have to escalate
Agents have no idea what's going on they dont now who the processing team is and the worse part management doesn't care about the urgency
Their cover sheet says to submit docs few hours prior to drivers arrival to the border yet I submitted my docs the night before around 10:00 pm and the next day at evening (4:05 PM next day) we are yet waiting for shipment to be cleared. To mind you we have all the paperwork including custom invoice so nothing is missing.
I absolutely hate dealing with livingston they should be out of business and let another company take over.
10 september 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Sweeta,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Antwoord van Livingston International
Hi Metodi,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I am working as a freight broker..
I am working as a freight broker... I believe it is the worst customs broker ever I seen....
Try to avoid them, everytime we have problems only with them...
1 september 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Ed,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
If there is 0 star I would prefer to…
If there is 0 star I would prefer to give that.they hold the shipment from last 16 hours.already provide the requested documents to their supervisors.
Employees talk really rude . Cutting your call.what kind of service is this?
31 augustus 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi RSK Logistics Inc.,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I would give you -10 if I could!!
I would give you -10 if I could!!! I AM ON HOLD HOLD FOR EVER! Sometimes you even say “oh we aren’t the broker” after the 10th call and sometimes days when I call back after finding out you are the broker you then say oh so sorry. Knowing full well you couldn’t care less about my drivers sitting at the border for days. I want to fry when I hear you are the broker for the loads!
25 augustus 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Diana,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Worst customs broker in the business
Worst customs broker in the business. I always have difficult time clearing customs with them. Most of the times my drivers have to wait at border. Customer service representatives are highly unqualified and unprofessional and fail to comprehend. I am not even sure why this company is in business. If I have a way, I would refuse to pickup load where Livingston is customs broker.
This time, it has already been 24 hours and have send documents multiple times for which I have received acknowledgment email but still they do not have my documents. I am not sure how to get through to them.
22 juli 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Arvinder,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst customs broker ever! and also mother !!!! managmen
Worst customs broker ever!. You have to call them 100's times to get shipment cleared which is not a problem with any other brokers. I am not taking loads where Livingston is the broker anymore. You have to be up all night to clear the load, call them every 15 minutes and listen to their plastic voices with same text like "sorry m'am", claims they can't see your ppw and all this with the accents not possible to understand sometimes! They are just a disgrace for this industry!!!
23 juni 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Sarbjit,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I don have words to describe how bad is…
I don have words to describe how bad is the service of this company!
Complete and undeniable waste of time. Zero star rating is something that they should be proud of it. They deserve minus 10 stars and more.
Irrigation and unprofessional people
24 juni 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Mike,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst customs broker on planet earth
Worst customs broker on planet earth. Employees at the call center can hardly hold a professional conversation and when they do not have answers to your questions, they hang up. They never admit that their system is down. They will lie on your face that they have not received the paperwork even though you get the automatic reply that paperwork has been received. Pathetic customs broker!!!!
22 juni 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Mohammed,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Negative review
Negative review, I don’t like give you a single star.
Worst broker.
Hopefully nobody use it & make everyone’s life easier.
Very very zero star broker
Many times happened
21 juni 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Gary,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
I would give them 0 stars if I could
I would give them 0 stars if I could. Words can't describe how terrible this company is. Wasted 2 whole days. And all they have to say is don't worry were reviewing your documents now. Mind you, they themselves say it takes 40-60 mins. Oh yea, they supposedly expidited it too. Unreal!
18 juni 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Roy,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I gave 1 star because it is not…
I gave 1 star because it is not possible to give 0. The worst customs brokers i have ever encountered. Dealt with them twice and it was a headache both times. I sent them my documents several hours in advance, followed by calls every hour. They always say: we have put a rush on your case, our team is working on it, the file was put on hold but they do not seem to know why, please check the status online bla bla... What is the point of having a customer service if all they can tell you is our team is working on it and there is nothing i can do from our side. I wonder why clients choose to work with Livingston and frustrate carriers. Next time a client says they are using them to clear their shipment, i am not booking that load. Not worth the waste of time and stress.
22 april 2023
Review zonder uitnodiging
Worst Custom Broker
Worst Custom Broker. Sent documents on Friday for clearance , they did not acted, asked again after 2 days when driver is at border - now again shared 9 AM pacific time and its 5:30 PM Pacific time and they stopped taking my call. screwed up whole day. Must not use this custom brokerage. Spoke to May- 3 time, Apple once, Bag once and sent multiple email to supervisor. no result.
16 april 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Varpal,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Please aware customer
Please aware customer
Change custom broker right way
Very very. Bad. Service
3 days hold at the border
Very bad service
Still not yet very dirty service
1 april 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Omkar,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
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