There should be a way to post negative stars as they don’t even deserve 1 star. Been waiting 15 hours for them to clear a shipment. Have called the call center several times. What a joke that is, peop... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely the worst company I have ever dealt with. Worse than AT&T. Customs process was a mess, terrible communications. Now a month later they keep trying to charge my credit card for $19k for a... Toon meer
Bedrijf heeft geantwoord
The staff at Livingston at Branch 445 are a amazing. We deal with Nichole almost daily, but the rest of the staff are equally awesome. Nichole is always quick to get back to us if there is an issue,... Toon meer
Bedrijf heeft geantwoord
We have worked with Livingston for imports to Canada for many years. The Team assigned to our Company go above and beyond for our company and our shipments. My hat goes off to Nichole Brabant and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contactgegevens
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2,2
Slecht
996 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Worst Custom Broker…
Worst Custom Broker…
Very careless in their work.
Everytime its headache to deal with them.
29 maart 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Parvinder,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
I dropped of my car 14 days ago for the…
I dropped of my car 14 days ago for the shipment from Vancouver to Toronto. After a week they told me the car had been shipped and was on the way. After 14 days they told me my car was still here and they don't know when it will be shipped. There is nobody to follow my case and I have didn't have my car for 14 days here and have to rent a car in Toronto. The most irresponsible company that I ever faced. So angry and will follow my claim to the end.
10 maart 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Mahdieh,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
slow processors in the business......
My driver sitting at the border since yesterday at 0200 pm. Papers sent yesterday morning, if you call them they will always say someone is working on it, it should be a go in few minutes. I called them now, they said the same thing.
i will make sure with the customers at the time of shipment booking that Livingston should not be the customer broker of the shipments, I would prefer not to book the shipment rather than wasting mine and my driver's time at the border. If you explain them the urgency, they will always say...I do understand, but actually they don't... they are just pretending that they know everything regarding the load clearance, but they don't.. that's how you see low wages work in the offices... if you hire people on excellent pay, you will not ending up seeing 1.5 star in your company's review.
All businesses know that Livingston is worst, that's why they switching with other good brokers in the market. They are genuinely know what they are doing rather than pretending.
hope you guys get better soon.
24 maart 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Gurkamal,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Crossing Canada/USA Border twice a…
Crossing Canada/USA Border twice a week, and if I have Livingston as a customs broker then I will loose a lot of time at the border for sure. I can't understand why shippers still using Livingston as a broker.
25 februari 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi S.A,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your complaint with your full name, business email, country, and service used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Absolutely TERRIBLE organization
Absolutely TERRIBLE organization. I will NEVER use them again. Disorganized to the point of being dishonest. Unreliable with zero communication channels and incurred storage charges that they squirmed away from paying for. Do Not Use.
14 februari 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Jason,
We're very sorry to hear about your experience. We want to hear your concerns, and address them in the most suitable way. We'd also like to make sure that such mistakes don't happen again. Please share your concerns with us in detail at websupport@livingstonintl.com. We look forward to receiving your email.
Regards,
Livingston International
Stay away from these blood sucking…
Stay away from these blood sucking sc*ms . 2 days and my load is still not clear . I think I will die here
18 januari 2023
Review zonder uitnodiging
Antwoord van Livingston International
Hi Jay,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
i have been with Livingston for over 5…
i have been with Livingston for over 5 year but the last 6 to 8 months they have become the worst. i have to call on every shipment now and make sure someone is working on it - they never get back to you,
i wrote a email one day asking a question and it was 5 month before i got an answer - to flipping late then.
i have lost so much money paying wait times that i will have to move my business elsewhere.
they use to b fantastic - i dont knw what has happen but i will have a new broker in the new year.
22 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Kelly,
We would like to sincerely apologize for your negative experience in our service. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us more information on websupport@livingstonintl.com Please include all the details possible: full name, address, business email id, account name, country, service used. We look forward to hearing from you and earning you back your business.
Regards,
Livingston International
The driver sitting at the border since…
The driver sitting at the border since Friday 16th December 2022. Papers sent Friday morning, they open the file on 19th. It is Tuesday 20th December and not yet solved.
The worst of the worst of the worst customs brokers!
I should give a zero star, but I can't!!
20 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Mel,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Any lawyer to take this company for…
Any lawyer to take this company for class action lawsuit ??? They are not improove their crappy services until they have to pay for all the détentions time and lost revenu to truckers
17 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Rejean,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst customs broker ever don’t know…
Worst customs broker ever don’t know how people still give business to these guys. No outage or anything so no excuse for that waiting for 7 hrs to clear a load, excuse we have too many loads to clear, hire more people do something about, have no respect for drivers or carriers, going forward will never take a load if I find out if Livingston is the broker.
14 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Mohammed,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst customs broker,please beware from…
Worst customs broker,please beware from them just refuse to take that load related to livingston CB because it's 100% confirmed that's not worth..no words for them , worlds cheapest Services and unprofessionalism , please don't go with them it's my humble request
13 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi P.S S,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
We have shipment to deliver in taxes…
We have shipment to deliver in taxes and my driver sitting at border for 18hrs. Why some one will use such company. Are they really that cheap. We have charged our clients pay overs. Waiting time so many time and still they are not using different broker. Soon this company will be out of business obviously clients will not tolerate horrible service and they will boycott Livingston
13 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Dispatch Account,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
WORST BROKER EVER PERIOD
Horrible broker to deal with. No value of time. Vary poor service.
Requesting customers to avoid using Livingston as their customs broker. They do not value your shipment. 12 hours later I am still waiting in queue from them to process my shipment. After so many reviews I have no words now. I am not sure why customers are not considering dropping this company.
13 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Jasvir,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
worst CB ever!!!
worst CB ever!!!
don't use them if you have this option,unfortunately my customer insist on those guys because they're surpassingly cheap. But Reliability and efficiency really sucks
11 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Anna,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Round 2 with these guys this week
Round 2 with these guys this week. First one was Thursday for 24 hours.
Now on my back hall Saturday and they are still down.
Iv told the customer they need to start looking for new brokerage this is costing us nothing but money.
10 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Byron,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
This is the second time since August
This is the second time since August. I'm now 24 hours sitting to wait for clearance. They say here that the problem had been resolved 2 days ago but my dispatch office says the system is still down and Livingstone isn't responding to emails or answering phone calls.
Update... on day 3 now.
9 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi David,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Terrible broker
Terrible broker, zero star, always troubles, bad communication, horrible waiting for load clearance.
They shouldn't be in business, working like that.
P.S. Endless sistem outage again and again.
8 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi S.P. 1,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
If there was 0 stars i'd pick it!!!
If there was 0 stars i'd pick it!!!
I had a customer that uses Livingston as their broker, even though I advised her not to because they are HOOOOORRRIBLE!!!! I'm a dispatcher, so i know!!!
Well despite my advice, she goes with them (she already had an account from years ago, we'll give them a chance she says... hahaha! oh thats a good one ... let's do that!) ok so, she sends me and Livingston her paperwork, 8 days later... still not clear! Why you might ask... well! They don't have which border she's crossing, but she HAD put that in her email when she sent in her paperwork, she was advised that they don't ALWAY READ YOUR EMAILS!!!!!!! *brain exploding emoji here* WOW!! you don't read your EMAILS!!! thanks for restoring all my faith in how awful this company is. And did anyone email my customer to ask her what border crossing? NO! They just left it floating in the abyss of their stupidity instead!!! DO NOT USE LIVINGSTON!!!
16 november 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Border Dispatcher,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Complete failure to communicate and…
Complete failure to communicate and ever changing story.
7 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Craig,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Livingston does not care about customers
They never have answers for the questions you have, has been a 3 day system outtage and they have zero solutions to get freight moving and help customers and when you call they don't care! they read a script that provides no information or solutions and the reply i got is a lie.... systems are still down if you call or try their website. Full of bologna!!!!
7 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Reena,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
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