There should be a way to post negative stars as they don’t even deserve 1 star. Been waiting 15 hours for them to clear a shipment. Have called the call center several times. What a joke that is, peop... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely the worst company I have ever dealt with. Worse than AT&T. Customs process was a mess, terrible communications. Now a month later they keep trying to charge my credit card for $19k for a... Toon meer
Bedrijf heeft geantwoord
The staff at Livingston at Branch 445 are a amazing. We deal with Nichole almost daily, but the rest of the staff are equally awesome. Nichole is always quick to get back to us if there is an issue,... Toon meer
Bedrijf heeft geantwoord
We have worked with Livingston for imports to Canada for many years. The Team assigned to our Company go above and beyond for our company and our shipments. My hat goes off to Nichole Brabant and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contactgegevens
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2,2
Slecht
996 reviews
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Should be zero stars as my experience…
Should be zero stars as my experience it's getting worse every time. Over 34 hours and my shipment still not clear!
4 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Jola,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst broker in a world waiting for…
Worst broker in a world waiting for clearance 8 hours and still not processed not even deserv 1 stat
1 december 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Alex,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst of the worst
Most pathetic custom broker gazillion times we had to wait 7/8 hours for clearance. Worst worst worst of the worst. I wonder why do companies use them they should be banned for proving worse customer service.
21 november 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Subyeal,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
THE WORST OF THE WORTS
Team T took just over 9 hours to clear the load from hamilton, On to tipp city, oh , driver was stuck at the border and i have a load return back for toyota and ...just my luck livingston is my customs broker with load back , please do not used them again.
29 oktober 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Vasyl,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
SLOW PROCESSING TIME
MORE THAN 15 HOURSE I SENT PAPER, NO RESPONSE..... BHULSHIT
24 oktober 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi There,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Poor customer service quality
Had a one-time account created to import a piece of machinery but we haven't been advised that Livingston requires one-time accounts to be dialed in manually by their team during their working hours. Our machine arrived to the border on a Friday evening just for us to find out that it won't be crossing the border until Monday morning, so we had to pay storage fees.
14 oktober 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Confort Plast,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Poor Customer Service
I spoke with Chris Gonzales customer representative from the Philippines to ask, when was the first time your team requested the missing information from the client, and he responded quickly without hesitation, but after a while of our conversation he tried to revise his answer with irritated voice.
17 oktober 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Canada Cartage,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Can’t get border clearance on time
Can’t get border clearance on time. You have to wait at border for long hours.
10 oktober 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Desh,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
I WISH I COULD GIVE NEGATIVE STAR
I WISH I COULD GIVE NEGATIVE STAR
HORRIBLE EXPERIENCE WITH LIVINGSTON THEY LIED, THEY SAID YOUR SHIPMENT PROCESSING EXPEDITED, BUT THE DRIVER ALWAYS HAVE TO WAIT FOR LONG 10-12 HOURS AT THE BORDER.
PLEASE DON'T TRUST LIVINGSTON AT ALL
30 september 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Knight Rider,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Missclassified Tariffs and Don't Care about their Clients.
We used Livingston for approximately 14 years, both for customs clearance and freight services. Livingston improperly classified our tariff codes and failed to follow the written instructions on our account, causing our company to pay the CBSA $110,000 in duties. Unfortunately, there was no recourse because the importer is ultimately reposnsible for tariff classification. It would have been nice if their CSR and account managers had been more diligent and followed the written instructions on our account. Lessons were learned on our part. I don't recommend Livingston and would highly suggest changing brokers immediately because of their poor service and lack of attention to their clients needs. They may respond to this review with a cookie cutter message, but the fact of the matter is, I will never recommend them to anyone nor say anything positive about the company for my entire life.
1 oktober 2021
Review zonder uitnodiging
Antwoord van Livingston International
Hi John,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Please go out of business and save us…
Please go out of business and save us drivers please
22 september 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Navi,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
You know what NOW
You know what ...............
Their system for PARS is down again
This is like 5th - 6th time this year. can't believe why we are using them
There are lot of the other customs broker
Drivers stuck for 24 hours
Seriously!
21 september 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Manjinder,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Terrible customer service and soooo…
Terrible customer service and soooo many system issues. Drivers are always stuck at the border when livingston is the broker..customers please, DON'T USE LIVINGSTON
21 september 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Didar,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Seems like Livingston doesn’t care…
Seems like Livingston doesn’t care about the reviews. People who do business with them doesn’t read the reviews. 6 hours and no team is assigned to the shipment. Driver contact centre, who are those people?? They have no answer for anything ever, keeps reading the same script. Why do you even exist Livingston??
12 september 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Happy,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
i wish i can give them zero star
i wish i can give them zero star. what an terrible broker. government should initiate and close this brokerage asap. they are wasting lot of carrier time. not sure why customer hire this kind of worst broker for clearance. there is lot of broker available who are reliable.
12 september 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Charter Carrier Group Ltd,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Often we are having to contact the call…
Often we are having to contact the call center many times just to get shipment started. Weekends/evenings are almost impossible any clearances processed. Average is 12-20 hours for a shipment to be started and processed on the weekend/evenings.
1 september 2022
Antwoord van Livingston International
Hi Brockville Ace,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
I tell customers to switch brokers ASAP!!
THE WORST EVER! NO CUSTOMER SERVICE! THEY DON'T CARE ABOUT OTHER PEOPLE OR THEIR CUSTOMERS. LIVINGSTON (WITHOUT THAT SHUT DOWN LAST WEEK) COSTS THEIR CUSTOMERS WAIT TIME FROM CARRIERS. LINE SHUT DOWNS BECAUSE THEY ARE NOT LOGICAL OR CARE ABOUT ANYONE! THE PCC IS USELESS AND THEY TAKE THE BRUNT OF IT. THE PCC HAVE BEEN INSTRUCTEDT TO BLOW PEOPLE OFF AND GET YELLED AT. I KNOW. I'VE DONE IT!!!
I AM CURRENTLY ON HOLD FOR THE 2ND TIME FOR 11 MINUTES NOW AFTER BEING BOOTED OUT OF THE SYSTEM BEING ON HOLD FOR OVER 15 MINUTES.
I HAD A NEW CUSTOMER TELL ME THAT THEIR LIVINGSTON REP DIDN'T HAVE TIME TO SET THEM UP IN THEIR SYSTEM THAT DAY. THIS CUSTOMER HAD ALREADY BEEN WORKING WITH THEM TO DO SO DAYS BEFORE AND COULDN'T GET HIS FREIGHT CLEARED. WASN'T A ONE TIME LOAD EITHER. I RECOMMENDED ANOTHER BROKER AND HE GOT SETUP AND CUSTOMS CLEARANCE OF HIS FREIGHT IN A FEW HOURS.
LIVINGSTON. CLOSE YOUR DOORS!!! YOU HAVE NOT DONE ANYTHING TO CLEAN UP YOUR REPUTATION AND YOU DON'T CARE TOO.
I REFER MY CUSTOMERS TO BUCKLAND.
10 MINUTES LATER - I JUST CONVERTED ANOTHER CUSTOMER OF YOURS.
23 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Carly,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
I have 16 year trucking experience but…
I have 16 year trucking experience but the worst broker i ever faced is Livingston !! Every single load is for clear over 7 hours ! Every single time I call this broker an operator refer to mysterious team which is working doing the best 🤬
If this is the "best" what is the worst ???? Some time they refer to slow system operating or down of system.
I apologize for my french but burn in hell livingston!!!!!
23 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Alex,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Need an earthquake that would destroy…
Need an earthquake that would destroy everyone and everything in livingstons buildings so this company can stop existing. That would be a blessing from god. Carriers need to grow some balls and charge customers extra 300 dollars if livingston is broker. That will make customers switch their brokers fast.
21 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hello,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
TERRIBLE BROKER
What an absolute terrible customs broker. Every load I have ever entered with them is either botched, or leave my drivers sitting and waiting for HOURS or even DAYS before the load is cleared. Time is money and these guys done give one you know what about the fact that product needs to move. This is the ONLY customs broker that has ever given me a problem. Anyone else I have processed documents with gets the loads clear within an hour. Quite surprising these people are still in operation with the reputation they have.
20 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Tracy,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
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