There should be a way to post negative stars as they don’t even deserve 1 star. Been waiting 15 hours for them to clear a shipment. Have called the call center several times. What a joke that is, peop... Toon meer
Bedrijf heeft geantwoord
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Absolutely the worst company I have ever dealt with. Worse than AT&T. Customs process was a mess, terrible communications. Now a month later they keep trying to charge my credit card for $19k for a... Toon meer
Bedrijf heeft geantwoord
The staff at Livingston at Branch 445 are a amazing. We deal with Nichole almost daily, but the rest of the staff are equally awesome. Nichole is always quick to get back to us if there is an issue,... Toon meer
Bedrijf heeft geantwoord
We have worked with Livingston for imports to Canada for many years. The Team assigned to our Company go above and beyond for our company and our shipments. My hat goes off to Nichole Brabant and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contactgegevens
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2,2
Slecht
996 reviews
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WORST BROKER
Please use my google review. Stay away if you want customer service. 36 hours of calling every 15 minutes asking them what they need since they never call the client and advise them that they have issues or are missing documents.
18 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Gabriel,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We have received your email and it has already been forwarded to the concerned team. They are working on it and will surely get back to you soon.
Regards,
Livingston International
This is very much frustrating.
This is very much frustrating.
They don’t receive the paperwork on time .
If we send 100 times then they receive
They don’t clear the shipments on time
Drivers end up sitting even 2days at border
Its so disgusting
17 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Alcor,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
The worst excuse for a broker ever
The worst excuse for a broker ever. A simple, everyday shipment from a regular customer... Over 36 after paperwork submitted, still no activity to process the paperwork?!
Finally, after many phone calls, "okay, paperwork is processed, ready to send to customs"... over 5 hours later, still "ready to send to customs", but nothing happening?!
Paperwork is "good" according to Livingston reps, but now in "administrative hold" indefinitely.
And they call themselves a CUSTOMS BROKER???? This is beyond ridiculous. They should be forced to SHUT DOWN and reimburse the people waiting for them to do their job! I will gladly join a class-action lawsuit against this pathetic excuse for a business.
Why doesn't someone look into this horrible customer service at exorbitant prices? They leave trucks and shipments in limbo without recourse! Why doesn't someone make them pay, like Rogers was made to pay!
13 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Penny,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst Worst Worst brokers ever existed
Worst Worst Worst brokers ever existed. please DO NOT work with them. They take forever to clear the shipments and rude staff. If there was negative stars I would have gone for that
12 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Vik,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Even after they claim their outage has…
Even after they claim their outage has been resolved. It has been more than a week. Customer gets a regular load with these guys. And suddenly they say their account has been closed since february.
And they tell me this at 11pm in night. Driver has been stuck at border since 1.00pm in the after noon and at night they remember ohh the account is closed .i have been tolerating their lies and bulls**t from years . Ia m no longer picking up a load that has custom broker as livingston. Rather wait and pick up and another load than deal with their lies.
10 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Annonymous,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst custom broker …
If you are looking for worst custom broker you search ends here. I never seen worst broker then Livingston.
If you pick a load with Livingston custom broker be ready for Layover at border. There waiting time starts from 9-24 hours for custom clearance.They don’t know about the value of time, hours of regulation in logbook, appointment times. Everytime my drivers wait at border minimum 15 hours, I am stop pickup loads with Livingston custom broker.
10 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Simmi,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Livingston is the worse brokrege
Livingston is the worse brokrege
I will not pick any load if Livingston is the broker, first of all they don’t pick a phone anyway from now i will start $350 extra from customer if is Livingston is custom broker
9 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Arvind,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst customs broker ever
Worst customs broker ever, I dont know why companies use them to clear loads. If there is any minus stars they deserve them in minus. They dont think Drivers are humans, there customer service sucks to the core. Please stop using them to get your loads cleared. They dont deserve to be in the business at all.
9 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Blue Net Logistics Inc,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
All companies should avoid this cheap…
All companies should avoid this cheap broker. No tc of transportation companies. They just need more work without staff.
9 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Amrit,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
Horrible Customer Service
I often use to deal with Livingston on a daily basis trying to get shipments cleared. The issue I had was the representatives at the call center often provide the same info as what is on the Pars Tracker and simply ask you to keep checking. I spend on average 3-4hrs to clear a single shipment, I'm not sure why customers choose to work with Livingston perhaps it's because they are one of the lowest costing brokers in the market. I wasted so much time dealing with Livingston that I actually quit my job, didn't want to deal with them, often in the background if your on the phone you do hear a lot of laughter and is line with what you hear from multiple drivers when they check in at livingston. Glad I didn't have to deal with livingston during this screw up.
6 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi John,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
Sa ne peut pas être pire comme broker…
Sa ne peut pas être pire comme broker de douanes, ils sont lent, font souvent des erreurs et très difficile à rejoindre, ne répondent pas au email
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Bonjour Sylvain,
Nous sommes désolés d'apprendre que nos services n'ont pas répondu à vos attentes. Nous aimerions investiguer sur cette question, afin d'améliorer notre niveau de service. Veuillez nous envoyer un courriel à websupport@livingstonintl.com en nous donnant plus de détails sur votre expérience. S’il y a lieu, veuillez indiquer votre numéro de PARS ou de PAPS pour cette enquête, ainsi que le nom du destinataire de l'envoi.
Cordialement,
Livingston International
Spoke with a broker in Toronto
Spoke with a broker in Toronto. Apparently Livingston's data platform has crashed and they don't know how to fix it - or maybe ransomeware. Anyways the media is not picking it up so sit tight if your are a trucker as you will not be going anywhere soon.
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Whistle Blower,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
Dyingstone
I m waiting in the sarnia border for 46 HOURS now. And my company have sent the document to you three days before
never seen a thick skin company like you.
You are the troublemaker.
You are going to destroy all the drivers CDL life.
close your door，Get out from the industry！
dying Stone
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Charles,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
Livingston think canadian truck drivers…
Livingston think canadian truck drivers not a human beings. They have no families in their homes. I am a flatbed driver. I cross border 2 to 3 times in a week. Due to livingston now we are stuck on a border every week . Every week we have to call livingston again and again. Now in this first week of august 2022 livingston system not working second time in this year. So I cannot complete one trip. I am stuck for crossing the border from 2 days. Who will pay my loss for a week. Worst worst worst broker.
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Prabh,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
WORST BROKER EVER
Livingston is by far the worst customs broker of all. It will take them hours upon hours to get your shipment cleared. It is just about impossible to get anyone on the phone that can actually help, most of the time it is someone at an overseas call center that has no ability to help. I would urge any business that needs to use a customs broker to NOT use Livingston. I don't understand how they stay in business with such poor service. DO NOT USE LIVINGSTON AS A BROKER!!!
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Eric,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
I am sorry I have to use your services…
I am sorry I have to use your services because your services do not meet my expectations at the best of time. You don’t have to investigate this matter to improve your service levels because you have been investigating this matter since 2017 and clearly your investigative processes are not at PAR (play on word there). You do not give your front line call centre agents any power other than to give the same canned response that we will escalate and flag your shipment …and you get the same response when you call every 4 hours. Your company does not respect drivers and their work effort. The best thing we can do is to add a line item that if your broker is Livingston you have to pay layover up front. Hopefully that will compel them to move away from you so you can have breathing room to investigate this matter further.
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi G Bath,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
COMPANIES THAT USE CUSTOM BROKERS…
COMPANIES THAT USE CUSTOM BROKERS PLEASE DO NOT USE LIVINGSTON INTL, THEY ARE THE WORST CUSTOM BROKERS YOU CAN POSSIBLY USE. YOUR SHIPMENT WILL NOT GET CLEARED IN A TIMELY MATTER AT ALL. I AM FED UP WITH THEM CONSTANTLY BEING THE CUSTOM BROKER, THEY WILL RUIN YOUR BUSINESS LIKE THEY DID WITH MINE. SHIPPERS AND RECEIVERS MUST STOP USING THEM ASAP!!!
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Harshul,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
Tired of these so called brokers
Everytime these guys are ur broker, just cancel all ur other appointments. They enjoy making u sleep in truck stops
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Prem,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
100’s of trucks at a standstill once…
100’s of trucks at a standstill once again because of their lack of competence.. never use this company absolute joke…. Shut them down by not using them
5 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Doug,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
How are these guys still in business
How are these guys still in business.
Worst custom clearance service ever. At times my drivers had to wait a whole day. Other custom brokers take no more than 2 hours to clear a load. These guys take an average of 8 plus hours I swear. They should pay for drivers waiting times.
Screw your generic replies to these comments. Go to hell. You should have to pay my drivers the waiting time caused by your malpractice and broken clearing system.
4 augustus 2022
Review zonder uitnodiging
Antwoord van Livingston International
Hi Dispatch,
We're sorry to hear our services didn't meet your expectations. We would like to investigate this matter, to improve our service levels. Please email us at websupport@livingstonintl.com with more details about your experience. If applicable, please include your PARS or PAPS number for this inquiry, along with the name of the shipment's recipient.
Regards,
Livingston International
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