Livingston International Reviews 

When I hear that Livingston is the customs broker … I settle in for a long wait. Hours of wasted unpaid waiting time. I have lost a significant part of my life due to waiting for these jokers. I sent my paperwork in 24 hours ago and still nothing. Phone them and when I finally do get someone on the line - it is “being worked on”. Frustrating - to say the least. Another unpaid day waiting for them to do a 5 minute job!

The worst broker of all time. No service. Always something that made us lost time waiting for them to do their job and clear our loads.

Bonjour,

Téléphoniste en Asie, ils ne comprennet pas ce qu'il font, ils n'on pas l'expérience pour bien faire le travail, mauvais service, jamais capable d'avoir l'heure juste, les téléphoniste ne sont pas formé ils lisent un texte et ils ne doivent pas dire autre chose. Ils ne comprennnent pas les problème qu'on doit leur expliqué.

Livingston fait aussi beaucoup d'erreur d'inatention ex: manque 1 chiffres ou lettre dans paps ou pars.

Précédure très complexe avec Livingston quand il faut changer de port et ou cancellé un paps.

Livingston envoie des demande avec plus de 1 ans de retard quand ils cherchent des information relative a un paps ou pars.

L'entrepise dans son entier n'est pas batie pour travaillé avec le secteur du transport mais ils essaient de nous obligé a mettre en place leur procédure, dernièrement la page couverture Livingston.

C'est le seule courtier en douane ou on ne peut pas parler aux personnes qui dédouane nos voyages, donc plusieurs appels sont nécessaire pour faire complendre le problème aux téléphonistes qui m'on pas l'expérience du transport/douane.

Merci

NO Customer service at all. They are careless

Livingston is become a very horrible,very painful,very unprofessional,very care less.I suggest to all stop business. any more with Livingston.Livingston team never satisfied with their client's.
So please find another. custom broker who can safe your time & your business.

I really don’t like dealing with them. They are horrible custom brokers I have ever seen 😔
Sent docs first thing in the morning it’s now midnight our files still under review
This is something that constantly happens with these guys
Terrible terrible service

Livingston is terrible. And they’ve only gotten worse in the past two months. They receive my documents before 10am and they don’t open the file until after 5pm. Calling does no good. They don’t care. They just talk over you. If they have to “send a message to the team”, 9 times out of 10, they’ll hang up on you. I’ve tried to submit a complaint multiple times and nobody responds. There are no supervisors available when you call. If you’re lucky enough to get an email address, don’t expect a response.

The fact that I have to deal with this company twice a week makes me want to quit my job. It is hands down the worst part of my week. I expect nothing to change by writing this.

This company system is the worst I have ever experienced.  Slow, Rude, Not connected properly, No communication, etc. Especially, they don't work even though they make a mistake so that the customs clearance gets delayed. When I call their service center, most of the ladies are so rude and cut off my words while I'm talking. I can not even contact managers or upper management depart.  Every time when I work with them, they make trouble.   I do not want to talk to them even.  So exhausted. Less than one star, comparing with other companies.

I've sent multiple messages to your team with no response back to me. I even sent a message to your web support but no comments. I sent an order 20 hours ago for clearance and there has been no progress to it. I would recommend that all our customers to use another broker. I called in multiple times and was told that they were working on it but nothing. Not even a return email to explain what the hold up is.

I sent my paperwork to Livingston around 1:30 and followed up with them via phone. Every time I called, they were saying we escalated your file but even after 5 hours they did not start working on it. They are the worst custom broker ever. If you call them before 2 hours they always say we need minimum 2 hours but they keep people waiting for many many hours.

Worst custom broker i have ever seen in my life
I sent my papers with clear invoice and Livingston got confused to whom they can charge for custom brokerage charges even though it clearly says komatsu on invoice
After resending confirmation about payable company which was komatsu
Livingston team forgot about my previous invoice which was crystal clear and stopped processing by saying my invoice wasn’t clear
After resending the paper i sent very first time then they accepted that invoice .

And on top of that every-time i was calling Livingston ,i was getting a new story about my shipment

Damn awful. The service is beyond terrible. Every single shipment that goes through this customs broker is an experience in aggravation that would test the patience of a saint This broker is a detriment to the trucking industry as it delays drivers consistently and affects the ability to earn a living because the loss of HOS. I encourage my customers to find alternative broker options.

This message is in regards to Gillian Chang, who is the regional manager of ocean imports at Livingston in Toronto. I was given an outdated contact, and my email message reached her instead. Instead of providing an alternate contact, she took the energy to instead berate me for daring to contact her, and nothing else. I had to call her for clarification and she started shrieking at me, and repeating, ‘Amy doesn’t work here!!” without hearing me out - I know she’s not there, stupid. This is the same message she conveyed in our email thread. My question is ‘who CAN help me?” It was like getting a tooth pulled. This is why people hate working in corporate environments. Because they are departmentalized trash heaps full of one dimensional, rude morons who can only perform one task and probably never make any real advancements in their career, just the title changes.

Worst customs broker ever!!!

Worst customs broker ever!. You have to call them 100's times to get shipment cleared which is not a problem with any other brokers. I am not taking loads where Livingston is the broker anymore. You have to be up all night to clear the load, call them every 15 minutes and listen to their plastic voices with same text like "sorry m'aam", claims they can't see your ppw and all this with the accents not possible to understand sometimes! They are just a disgrace for this industry!!!

I am driver this broker takes 5 to 9hr for clearance

WORST broker ever. Never can tell you what's going on. When you call all they tell you is "we'll email the team and keep checking the tracker". EVERY time you call about the same PARS number they tell you the exact same thing. This is constant. You can tell how bad they are by the response they give to every single complaint - it's simply a formatted email so they once again don't have to deal with the issues.

This Paps: shipper send paperwork 8pm Friday night. I’m following up with your team. Customer service says team 95 work on this shipment.

I’m following up on Sat and Sun as well too, same story team 95 work on we send him email to team we had done shortly.

Now 430pm again call customer service Ellie says just talk to team 95-person name Casines he works shortly.

Driver already 72 hour hold to go. You guys says working shortly. If you guys not handle the shipment, tell the customer straight, we now take the shipment.

Livingston is very bad broker now. Soon we see your name we let the customer this shipment not clear on time. We do not take the shipment unit Livingston not clear.

Horrible company with poor and unprofessional service.
Avoid to use any service from them.
Not recommend at all.

Worst customs broker ever existed. You have to call them 100's of time to get shipment cleared which is not a problem with any other brokers. I request the customers to never use livingston. All the other options are better.

For Every Shipment, you have to call them at least a few times. Why businesses do no fire this piece of crap