Livingston International Reviews 

Worst Customs Broker!!!! Summited documents 6 hours ago and still nothing happening...

FIX YOUR CRAP LIVINGSTON. JFC.

This broker has very poor service. Long waiting time I am waiting at the truck stop with $250k truck for the last 15 hrs. This is not acceptable. The delay is only because of poor service. Since the company source out the work to other countries, the service quality becoming more poor. Next time will not accept the load with Livingston customs broker

No one should use them as a custom broker, not improving their service, its getting worse everyday. Drivers are wasting so much time of their ELogs just waiting for Livingston to clear but Livingston takes forever and no one from Livingston would call you if anything is missing. And their excuse after 5 hrs is that they have ppw missing or its not clear, if its not clear why don't you contact the carrier and ask for another copy. Carrier won't know until they start calling after 3 hrs of not clearing the shipment.

Livingston Customs Broker is the absolute WORST customs broker to try to clear loads with and to try to resolve anything with.
I have worked in the trucking industry clearing loads for over 10 years. It is continually a follow up with little to no resolution.
They are tremendously understaffed and have used this excuse since I first started 10 years ago.
As I type this, I am waiting for a load that has been “ready to transmit” for 4 days! Good thing I sent the paperwork long before the driver reached the bridge.
Oh, and don’t waste your time sending an email to customer service.....you will get no response.
And, Livingston should know, truckers often get asked who is a good customs broker. My reply is always “anybody but Livingston”.

From a trucker's perspective, Livingston are without any shadow of a doubt, unequivocally thee worst customs broker I have ever experienced! That is based on 17 years of crossing the US/Canada borders aswell as 10 years of crossing European borders. This weekend alone is a perfect example; they have had all my paperwork since 11am yesterday, I called them at 2.30pm today to find out why my load STILL hasn't cleared and after waiting on hold for 40 minutes I get told we are having computer issues. This should be surprising, but, this is typical of Livingston! They do not give two hoots about truckers being stuck at borders for days and days and frankly speaking, any exporter/importer that uses Livingston as their customs broker obviously don't care about their carriers either!
I honestly wish Canadians and Americans were capable of sticking together because I would seriously love to see the trucking industry come together and refuse to transport any freight brokered thru Livingston!

They don`t even deserve one star. Just wondering why shipper using them at carrier and driver cost. There call center is like you talking to a tree. No knowledge no experience just giving flag to shipments that I believe ends no where. Shipper and customers using them please stop using them or make them responsible to pay for transport down time because of there service. Please use small local brokers they are so efficient and know at least know what they are doing.Livingston is just pain for supply chain.

I have been dealing with this USELESS customs broker for YEARS- sadly, I don't have a choice as it's the customers who hire them. They are FAR too big for their britches, and cannot handle the volumes received. Also- I've experienced a number of mistakes made by THEM and getting them resolved takes HOURS, even if your driver is sitting at the border. They don't care.

The absolute worst broker I've ever dealt with....they make you select at least one star for this review or else I'd give 0 stars.....have never had a load cleared in less than 7 hours since I've been dealing with them...they literally find a new issue with the paperwork and why it's not getting cleared every single day...when you call, they all say the exact same thing, "I'm advising the team that the drivers waiting and we'll get someone on it"....obviously a scripted reply and it still takes a few hours after that...haven't had one day yet where i dont have to stay on top of them...do yourselves a favor and use any broker but this one

They do not deserve even one star Sitting at enjoying their couches.They have show piece managers and supervisors who can not speak to customer can not process file don’t know why they getting paid for doing their household stuff . Stupid company don’t calculate customer and drivers time just pausing their employees to sit home and enjoy their life

Very poor service waiting time more than 10h should all customers not gives them bissnice

All of them working from home. They don’t care about customer or driver time. Driver been waiting on borders 10 hours and they still haven’t start working on file.They should be out of business asap

All the positive reviews are written by their team… no wonder they ARE NOT DOING THEIR JOB. The worst company I have ever dealt with - absolutely ridiculous lack of service / accountability. No respect for business partners. 24hr+ wait at the Canadian border.. just read the other reviews. Should be out of business ASAP.

Worst broker ever. They don’t care about drivers. Even though they have that job because of us. Still, they are miserable. Some time i can hear kids crying at back and they have no idea. Everytime i am spending hour and hours at border. I wish if customer can stop using them.

Always bad experience with Livingston International. Most of the time they process the documents very late and the driver has to wait hours and hours at the border. Sometimes more then 24 h. I don't recommend at all to do business with Livingston International! Please avoid Livingston International!

Livingston is taking too long, even you have to call and remind them for submission. The answering team is just to give flags. Totally unprofessional,
We also have delivery and pickup commitments, they don’t understand.

They always takes more than 3 hours just to start a work on a shipment. Laziness is in their blood. Their calling team loose patience frequently and then they put calls on hold for a very long period (30-40min).

Livingston International is a worst custom broker I ever worked with.They don't care .Reps are really rude and doesnot want to listen or work .This is third in a row in this week we got stuck at border for 24 hours.Every time they have new excuse ,they told me carrier code is expired and i called CBSA and they said nothing wrong with it and then they said they didn't got email .Really pissed off with this service.

They are worse broker they don't care about drivers time, always says on phone team is working on it. what type of team is this. my driver waited for 13 hours and still saying team is working on it . Finally he returned back from border and their team is still working. I think they have only one man team.