LMC Cars LTD  Reviews 

Worst customer service ever received. Wating for second set of key for 6 weeks. Had to call them every week still not received. They promised to deliver that in less than two weeks. Very disappointed😡

A story of 2 tales.

First part of actually buying my car was excellent. I got a very good value PX and the purchase price of my car was extremely reasonable. The sales person was nice and everything was going so well until the after sales service.

Aftersales were and are still awful. I had a problem with my car which despite me telling them what the problem was from the computer readout, they insisted on saying that wasnt the cause and only changed the oil filter. This 2 weeks later, surprise surprise it come back again. I couldnt be bothered to go back through all this pain with them and driving 40miles round trip to get it sorted so I got it fixed using the information available first time with a local garage.

Then comes the service plan I brought, DONT DO THIS!!!! I have tried to call 4 times to book a service and every time I get told someone will call me back and they dont do it.

If you want any form of after care service this isnt the place to spend your money concidering they are a premium car dealership.

Great service from Mo he went the extra mile from start to finish, first class service 😊

I bought a car in this place, which was my biggest nightmare. So, I am sharing my experience here to help someone who sadly decided to buy a vehicle there. Before you leave this place, open the trunk and bonnet of the car and check everything. Therefore, my car came with a battery leaking acid (the start and stop were not working); the oil levels after a month and a half were already low (I had to buy one litre of oil and refill, and they gave me the money back). The A/C never worked, but I noticed after two weeks past the "eventual" warranty that they do not cover it.
Moreover, I contacted the shop to solve all these problems, and they said that I had to bring the car back to the shop. Now that I live in North London, which is not around the corner, I am a single mother. I work part-time and study full-time, so my time, as you (the reader) can imagine, is not short. I asked to come on Saturday since I brought the car on a Saturday; they said the garage does not work on Saturdays. Hence, no, I have to go during the week and miss the afternoon off work (because they do not give me the money back). Now, because I just noticed the A/C two weeks after the three-month warranty, Mr James (the general manager of this site in RM20 3NL, London Rd., west Thurrock, Prufleet-on-Thames) decided that they did not cover a fault that was already present in the car from the beginning. So, if you are considering using this shop to get your first or even your second car, think wisely. I do not recommend it; sadly, I can't return anymore, and money is tough for everyone now. It appears that they fixed nothing. The battery, they said, was in good condition, and the levels of the oil—I do not know if it is fine—the canvas that goes under the car—they just ripped the rest and did not replace it, and of course, the A/C was not covered by the warranty. This situation made me very anxious, and they didn't care about it. Thank you for reading this review.

Another, please do not use this Company, we purchased a car from them, it is true, they will mess you around, with the collection of your vehicle. Things stated to be done as condition of sale, will not be done!! They allowed a vehicle to be taken in an 7nsafe condition!! They will never speak with you or respond to any correspondences. They will lie continuously about what has been done & how. Will tell you before you buy, they will get all issues resolved, tell you, you will have new replacements for things wrong, but let me tell you, you most certainly WILL NOT. You will end up with a bodged repair, that won't last even if the vehicle is not being driven & being kept in a garage. Impossible you would think, but I can prove, how bodge it all up, verses what you are told will happen, to get you to buy a vehicle!! This is only weeks ago. I too am now in the process of speaking with ombudsmen, watch dog etc. As this should not be allowed to happen to anyone!! Most good reviews if you read them properly are only concerning London Motor Company buying of vehicles. Mostly bad ones are regarding purchase of vehicles FROM THEM!! We appear to be just another one of them, treated very badly customers. I will do what ever necessary to sort my issues out with them!!

I recently bought a Q5 from LMC; March 2024. Shout out to James and Kevin for their fantastic sales workmanship. There was no forced sales pitches and they allow you the time to think and ensure you’re making the right choice.

My fiance has purchased several cars from LMC over the years and this is his only go to place. They never disappoint.

Excellent customer service right the way through from viewing the car, part exchanging my previous car and signing the paperwork was such a breeze no stress.

Highly recommend LMC for your future vehicle purchase.

I have just bought a car through LMC Grays Essex and cannot recommend Jengiz the sales agent enough. He has been reliable helpful and patient. Kind and a good sense of humour!
He was courteous at all times and I felt confident the way he handled the sale. Thank you for your help.

First up, big thanks to Joe for his help with buying my new car.
Having read some of the other reviews online, I was mixed as to whether to do business with LMC, as handing over £28k for a car I’d not seen in the metal was a bit daunting, bearing in mind some of the 1 star reviews.
However, I’m pleased to speak as I find and report that buying my new Tesla was a quick and hassle free experience. Minor blemishes were dealt with prior to collection and the handover was quick. I have no problems recommending LMC, especially if you’re considering a car still under the manufacturer warranty.

If you do anything please AVOID AVOID AVOID!!
Paid a deposit on a car and agreed finance, booked an apt with them with the view of purchasing and driving away the car on the same day and part exchanging my car. The salesman Joe I was dealing with knowingly allowed me to drive over 2 hours from London (1 week after paying the deposit and making the apt) for him to tell me when I arrived that the car actually wasn't on site after an engine management light illuminated and had an oil leak the day prior. This was after I was informed that the car had gone through a 75 point check to ensure the car was ready and checked for sale which was clearly a lie. Nobody thought to phone and tell me prior to me visiting despite phoning one hour in advance to say id be running late due to fatal accident on the Dartford crossing. I asked for my deposit back to which Joe told me would be processing instantly. On the day I did not receive an ounce of compassion or a singe apology just a 'it is what it is' and 'I've been off for a few days' attitude. Almost 2 weeks later I am still fighting for my deposit. I asked to speak to a manager which was James the general manager, very rude, incoherent and completely unhelpful and thought rather than trying to resolve the matter thought I wanted to hear the words 'sorry' and it all be forgotten - Please DO NOT use this company, absolutely disgusting customer service. Currently going through my bank to get my deposit back - Thank goodness the sale didn't go ahead, I dread to think the issues id be having - Absolute cowboys.

Fantastic service from these guys and went all out to book my car in straight away. Very friendly service and extremely reasonable. Highly recommend
Thank you I’m very happy.

The team from LMC was very nice and welcoming . Especially Joey, who helped us throughout the process. I’m very pleased with the FORD Galaxy that I have bought off them. They helped me the payment plan.

Very bad car dealership.

Ben Thompson deserves all the praise for his outstanding salesmanship and genuine love for cars. Not only did he assist us in finding the perfect family car, but he also went above and beyond to ensure that the entire process was smooth and hassle-free.

From the moment we stepped into the dealership, Ben's enthusiasm and knowledge were evident. He patiently listened to our needs and preferences, guiding us towards the ideal vehicle that ticked all the boxes. His expertise and attention to detail were truly impressive, making us feel confident in our decision.

But Ben's assistance didn't stop there. He also helped us sell our previous motor vehicle, effortlessly handling all the paperwork and negotiations. His professionalism and efficiency made the selling process a breeze, saving us valuable time and effort.

We cannot thank Ben enough for his exceptional service. His dedication to his customers is truly commendable, and we are grateful for the entire team that supported him throughout the process. Their expertise and teamwork made our car-buying experience truly memorable.

Now, as we drive our new family car, we couldn't be happier with our decision. It perfectly suits our needs and brings us immense joy. Thanks to Ben and his team, we have not only found a reliable and stylish vehicle but also gained a trusted advisor in the automotive industry.

Ben, you have earned top marks in our book. Your passion, professionalism, and commitment to customer satisfaction are truly unmatched. We are grateful for your assistance and will undoubtedly recommend you to anyone in search of their dream car. Thank you for making our car-buying journey a delightful one.

For a first-timer dealing with LMC, I couldn't have asked for a better experience. Navigating and making purchases around the festive season is never easy, however Paul Phillips guided me seamlessly through the process. Acquiring my Corsa just before Christmas and coinciding with my birthday added an extra layer of joy to the whole affair. Paul's expert guidance made it more than just a transaction; the whole process was smooth, and I'm genuinely impressed with the level of service provided on my inaugural interaction with the company. Huge thanks to LMC and a special thank you to Paul for making my festive holiday and birthday truly unforgettable

I recently purchased a Vauxhall Combi 7-seater car from LMC, given that I’m based some 200 miles away in Devon I initially had some concerns that I wouldn’t be able to view the vehicle in person before making a purchase. I need not have worried, the salesman I dealt with (Paul) could not have been any more friendly, helpful and professional; communication was excellent throughout and I was sent a detailed video of the vehicle that reassured me it was in the condition as described.

Having made the decision to go ahead, delivery was arranged later the same week, with all the necessary paperwork sent over well in advance. Communication with the delivery driver was also excellent with a call the day before to confirm delivery. The car had been fully valeted and arrived in immaculate condition, I also received a courtesy call the following day just to make sure I was happy.

I would highly recommend LMC, the entire experience was absolutely faultless.

I was lied to from day one, I bought 2 cars and promised delivery, they then told me the guy had been fired as he'd not being working right. Car arrived one key, sat nav SD card being taken out. Called Will in branch and his response was ' you took a while to pay for the car so ' disgusting attitude quite frankly when spending £16,000 plus..

Worst car dealership I’ve dealt with, liars and the vehicles are never as advertised.
The car was unregistered the Bluetooth did not work. I had to go a resolve the Bluetooth issue myself after I purchased the car.

After 8 weeks no logbook which resulted in me getting pulled over multiple times by driving an unregistered vehicle.

James lied to me on countless occasions about information regarding the car! ⚠️⚠️⚠️⚠️⚠️

Please stay away from this company!

The director called me after weeks of complaining and he had no resolution to offer.
Would highly recommend against using these guys.

⚠️⚠️⚠️ AVOID LMC CARS, PURFLEET, GRAYS⚠️⚠️⚠️
PLEASE SHARE SO NO ONE ELSE HAS TO GO THROUGH THE SAME AS ME!

I bought my car in June this year from LMC CARS, 17 Days after having the car the brakes started squeaking, windows weren’t closing completely, contacted LMC to arrange to bring the car in which was arranged eventually, 5 days later Engine Management Light came on, I was advised to get a diagnostic which I did and gave them the code so they could have the parts ready for it to be repaired and booked the repair date. Took it down to then find out the car wasn’t going in for repair only for a diagnostic. Brakes needed replacing as they close to the legal limit (even though the car had just had an MOT by their repair centre 3-4 weeks prior) Engine management light was the Nox Sensor which they ‘fixed’. Windows were fixed, but they kindly used duct tape to put the door seal back in tact, a perfect example of what sort of car dealership they are. A week later the car was making a loud clonking noise every time I applied the brakes, the brakes were also squeaky, I spoke to the Manager Sirena who approved for me to get the car looked at and repaired out of house as long as the price was reasonable because of the distance the dealership was from myself. When taking my car in for repair again, the brake pads were found on the car back to front only giving me 50% of braking, the discs were so worn down they should have never had pads applied to them, the Engine management light was never repaired, they just plugged in a computer and turned the light off & a bolt was missing from the NSF Brake calliper which could have caused the wheel to seize and cause a crash!
The brake pads, discs & wear sensor got replaced again, although LMC had already fixed these issues 2 weeks prior, they agreed to pay the invoice!
They also failed to tell me the whole drivers side had suffered damage/crash & had a respray after having a reading done. They claim to carry out a 300 point inspection on their cars & pride themselves with customer service & making sure their cars are roadworthy which couldn’t be further from the truth.
I opened a complaint with my finance company to reject the car which was an 8 week process, at this point I’d had the car for 6/7 weeks and the car had already been in repair twice. The car was NOT SAFE TO DRIVE. I sent them an email to reject the car in August, I still to this day have never received a reply or ANY communication from the dealership, not even an apology. The finance company, only ever got to speak to the manager Sirenna, because the owners Spencer & Dean Kent ignored all emails and phone calls. After weeks of endless phone calls to the finance company trying to get a courtesy car and updates the car finally got removed. 11 weeks of Hell!
LMC CARS are still refusing to take responsibility of their actions and trying to find a loop hook to avoid taking the car back so the car is currently in hold until they decide to own up to their action’s. How the staff at LMC sleep at night knowing they sold and repaired a car that was a danger to mine & my family’s life’s is beyond me. I could go so much more in depth but the base story is more than enough to help people steer clear of this company!
If only they knew the stress, the worry & the upset they have caused, how can they push someone to breaking point all so they can keep money in their back pocket!!

The only way this company can improve is by shutting down before they kill someone!

Barnaby & James arrived to buy my car. The process was very smooth, and Barnaby was very polite, and complimentary about the car. The funds arrived promptly as promised. The only reason they didn't get 5 stars is that they didn't have trade plates with them, so I had to trust them that they would process the ownership change with the DVLA. It would have been preferable to change the ownership whilst I was in attendance to them driving the car away and me potentially getting a parking ticket! In all other respects, I would recommend the Company.

LMC arrived this afternoon to buy my car , they were professional and wouldn’t leave until payment was confirmed and I had received an email from DVLA stating that the car was sold into the trade.
Excellent service must highly recommend this company