Firstly Secure Legacy were so easy to contact & speak to, also quick to respond each time I made contact,very reassuring. Not like some other companies that have an answer machine plus ages to co... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A good telephone experience on the whole. Conversation changed when I said I didn’t want to do Power of Attorney at the same time. Had to ring to get my final will posted out although they said they... Toon meer
Bedrijf heeft geantwoord
Very helpful helped us with info about our situations within the family the draft was dine and emailed to us within 3days and once we checked it and agreed it the documents landed on our doormat about... Toon meer
The advert was very honest and whilst offering other services other than will writing, they never tried a hard sell or guilt trip routine when other things were declined. And the end result met our ne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
Contactgegevens
Verenigd Koninkrijk
- 0330 822 8449
- adminteam@securelegacy.co.uk
- localwillwriter.uk
4,4
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3K reviews
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Very hard sell
Very hard sell. They asked for my credit card details for down payment straight away. I explained that I wanted to check their credentials first and the caller terminated the call.
14 april 2026
Review zonder uitnodiging
Antwoord van Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Found the person I spoke to very…
Found the person I spoke to very patronising and condescending
14 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you — (and you were absolutely within your rights to stick to the basics you wanted.)
Secure Legacy.
Antwoord van Secure Legacy - Localwillwriter
Hi June,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Shocking service. Avoid at all costs
Booked the call to make a will and to talk about Lasting Power of Attorney for me and my partner. The wills are done but the LPA’s are apparently not possible as I made it clear that I wanted my daughter to be an attorney. However, as she is under 18 years of age, this apparently cannot be legally done.
At this point we should have been offered to have £495 fees for the LPA refunded as they couldn’t provide an LPA with this designated Attorney. They therefore hadn’t provided a suitable, legal LPA for either of us. We asked for a refund of the payment for our LPA’s but was told they don’t do any refunds more than 14 days of the original call!
How utterly unprofessional! This is really shady conduct and they only offered to change names to different Attorneys which we don’t want. Avoid this company at all costs They took £995 from my credit card and haven’t provided us with any suitable LPA’s. Please be also aware that at no point do they let you know you will have to pay the Government to pay to register any LPA. In my view this is really a failure of a duty of care as people are asking for, what they hope is Legal and Professional advice to help their loved ones if the worst should happen. I have asked them to reconsider refunding the £495 for the LPA’s and just keep the money for the wills but they refuse.
13 april 2026
Review zonder uitnodiging
Antwoord van Secure Legacy - Localwillwriter
Hi John,
We strongly dispute the claims made in your comments.
At no stage do we provide false information, or attempt to mislead clients. All services, costs, and any optional recommendations are explained clearly during the appointment, and clients are under no obligation to proceed at any point. Suggesting otherwise is simply incorrect.
In relation to your request for a refund, our 14-day cooling-off period applies in this matter. As with any professional company, we operate in accordance with our terms and conditions.
We are, of course, happy to assist you in finalising your documents and arranging for them to be posted to you for signing. We have attempted to contact you regarding this matter but have unfortunately been unable to reach you.
Please contact us directly so we can progress this for you.
Kind Regards - Secure Legacy.
Very good and helpful they helped me…
Very good and helpful they helped me alot and sorted it out very quickly
6 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi Keith,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Do not touch this company .They do a…
Do not touch this company .They do a very hard sell and pressure you into taking out policys you do not need .I have been waiting seen feb for my will and still have not received it .
6 april 2026
Review zonder uitnodiging
Antwoord van Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Very straightforward
Overall, a great service. I was helping my very elderly mother to update her will and this was easy because all the details were taken over the phone, so we didn't have to go to the trouble of getting her to an office somewhere. It was quick and efficient and cost effective. The only thing that grated on me a bit was that they were extremely insistent in trying to sell us the add-on of registration and storage of the will. We have no need of this but it was quite hard to get him to accept "no" - had my mother been on her own, she probably would have paid the extra.
7 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi Margaret,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very prompt and efficient service
Very prompt and efficient service . With questions quickly answered.
10 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi Susan,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Great from start to finish
Great from start to finish. Everything explained clearly, went into great detail and very helpful on other related topics.
9 april 2026
Review zonder uitnodiging
Antwoord van Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Misleading
They offer a special discounted price . Once you commit and have the telephone apt it is
Hard sell , almost trying to scare you into signing up for add Ona which are hundreds of pounds . Beware the special offer is for the most basic will possible . They try and push you to buy POE too an. A vulnerable person could easily be taken advantage of by them . Do not recommend.
9 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you — (and you were absolutely within your rights to stick to the basics you wanted.)
Secure Legacy.
Antwoord van Secure Legacy - Localwillwriter
Hi Lesley,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very heasyh elpful no hard sales
Very helpful no hard sales talk strait forward easy to do. Quick response for an enquiry I need with full explanations, I would recommend this company 👌
9 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi Dorothy,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Antwoord van Secure Legacy - Localwillwriter
Hi Colin,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Doing the actual will was easy and…
Doing the actual will was easy and straightforward hassle free. The will was emailed to check it on time and was accurate it was posted out in a timely manner excellent service and I didn't have to sell a kidney to sort it out
9 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi Dawn,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Although a good experience
Although a good experience, I felt a bit annoyed at the up selling . I.e. the scare mongering . My children will not get any inheritance if a have to go in a home, the government will get it all . For an extra £145 each we will look after the will . I understand your a business and have to make money , but, the way it came across was awful.
8 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi John,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Antwoord van Secure Legacy - Localwillwriter
Hi Beverly,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Antwoord van Secure Legacy - Localwillwriter
Hi David,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Antwoord van Secure Legacy - Localwillwriter
Hi James,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Great service
Very thorough , friendly and helpful service. Recommended a couple of extra things, such as Power Of Attorney and Property Protection Trust but no pressure. I wanted to make a couple of small amendments from their proof of the Will and they were done same day.
8 april 2026
Antwoord van Secure Legacy - Localwillwriter
Hi Andrew,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very straightforward with a…
Very straightforward with a knowledgeable writer
27 maart 2026
Review zonder uitnodiging
Antwoord van Secure Legacy - Localwillwriter
Hi Peter,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
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