Locauto staff in Florence were really helpful and picking up the car was really smooth and nice experience. Returning the car on Bologna were fast, but we were not sure was everything ok. or should w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In tutta la mia vita non ho noleggiato alcuna autovettura questa e stata la prima volta. In merito devo dire con grande sincerità che sono rimasto molto ma molto contentissimo dell'auto consegnata una... Toon meer
Bedrijf heeft geantwoord
Top service and very friendly personal. Especially at the car Rental station in Firenze City. Everything has been prepared for me when picking up my car. Also, the availability of the Call Center is v... Toon meer
Bedrijf heeft geantwoord
Locauto was great to rent from, and I was very happy with the perfect car for enjoying both Autostrada and twisty back roads - Opel Corsa with a manual transmission - not too big, enough space for our... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contactgegevens
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, Italië
- +39 0243020419
Unisciti a MyLocauto Friends
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Check in with as a breeze and the young…
Check in with as a breeze and the young lady was very friendly and helpful as was the person who handed the car off to us.
Return was also easy and again the person who checked us out was very friendly.
27 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Auto ottima
Auto ottima, noleggio veloce, impiegata al desk di Firenze, Via M. Finiguerra molto capace e veloce.
25 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie! È anche attraverso queste belle recensioni che cresciamo ogni giorno! A presto, Enrico
Highly recommended service
Car was in good condition. Delivered and picked up in time. Customer service was very good
27 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for your feedback! Fausto
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie! Siamo felici di leggere le tue parole. Al prossimo noleggio, Gaia
Noleggio poco organizzato
Il personale molto cortese e disponibile, ho chiesto una macchina a noleggio piccola a causa delle strade che dovevo percorrere ma mi è stata data una macchina troppo grande, anche se a parità prezzo
23 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie Enrico per aver condiviso la tua esperienza e soprattutto per la fiducia che riponi in noi ad ogni noleggio. Siamo felici che tu abbia apprezzato la cortesia e la disponibilità del nostro personale. Ci dispiace che l'auto consegnata non fosse all'altezza delle tue richieste. Prendiamo nota del tuo feedback per migliorare il nostro servizio.
A presto.
Chiara
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you Rey Pierre for choosing Locauto! Your feedback it's very important to continue providing an excelent service to our customers! We hope to welcome you again!
Anna
irresponsáveis
Retirei o carro em uma agência do centro da cidade que a LOCAUTO deveria pagar o valor para os carros saírem, mas recebi uma multa após 3 meses.
18 maart 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello Silvana, thank you for sharing your experience with Locauto. We are sorry to hear that you received a traffic fine. Please note that renters are responsible for any traffic violations that occur during their rental period. Additionally, it can take several months for Italian local authorities to process and issue these notifications. If you need further assistance or information, please feel free to reach out to our Customer Service team at https://portale.locautorent.com/websitecs/cs-home.aspx.
Anna
The communication was very good and the…
The communication was very good and the prices were significantly great.
21 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Atendimento e serviço muito bom
13 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Silvio,thank you for your kind feedback.
We hope to welcome you back and earn a 5-star rating next time.
Elisa
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for your feedback! Fausto
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Un ottimo primo noleggio
Personale gentile e le spiegazioni che ci hanno fornito in merito all'auto sono state esaustive. Dato che c'era la possibilità, ci hanno fornito un'auto superiore alla noleggiata alla medesima tariffa. Auto pulita e in ordine.
Da ricontattare per eventuale altro noleggio.
16 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie per averci scelto. Continueremo a fare del nostro meglio per non deluderti! Al prossimo noleggio, Lorenza
Great location and friendly people
Great location - super-close to the Firenze SMN train station and easy to find. Everyone we dealt with was friendly and fun and lovely. Easy to pick up the car and drive off with no delays, and the same when we returned it. One of the best car rental experiences we've ever had! Thank you!
8 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Tutto perfetto
18 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
ΟΙ ΥΠΑΛΛΗΛΟΙ ΤΗΣ ΕΤΑΙΡΙΑΣ ΠΟΛΥ…
ΟΙ ΥΠΑΛΛΗΛΟΙ ΤΗΣ ΕΤΑΙΡΙΑΣ ΠΟΛΥ ΕΞΥΠΗΡΕΤΙΚΟΙ.
ΜΑΣ ΒΟΗΘΗΣΑΝ ΚΑΙ ΜΑΣ ΕΔΩΣΑΝ ΛΥΣΕΙΣ ΣΕ ΟΤΙΔΗΠΟΤΕ ΖΗΤΗΣΑΜΕ.
ΘΑ ΣΑΣ ΠΡΟΤΙΜΗΣΟΥΜΕ ΣΤΟ ΕΠΟΜΕΝΟ ΜΑΣ ΤΑΞΙΔΙ ΣΤΗΝ ΠΟΛΗ ΣΑΣ
15 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Outstanding service - better than could ever expect.
Excellent service. Staff go above and beyond to help their customers. Had a great conversation both on the phone before my trip and when picking up my car in the Firenze Train Station office.
4 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for your feedback! Fausto
The pick-up
The pick-up, drop-off, and the vehicle itself were all excellent. However, I was very disappointed by the level of service when we collected the car.
As soon as we started driving, the vehicle warned us that the AdBlue would run out in about 80 km and needed to be refilled urgently. On top of that, the windshield washer fluid was completely empty.
Instead of simply starting our trip, we first had to find a place to refill both ourselves. In my opinion, customers should only have to refuel the car before returning it. Things like AdBlue and washer fluid are basic maintenance items and should be checked and topped up by the rental company before handing over the vehicle.
Having to deal with this immediately after collection was frustrating and not the level of service I would expect.
13 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Foad,thank you for your review. We are pleased to hear that you were satisfied with the overall vehicle condition, as well as the pick-up and drop-off process. However, we are truly sorry for the frustration caused by the AdBlue and windshield washer fluid levels upon collection.
We appreciate you bringing this to our attention. We have shared your feedback with our local preparation team to ensure our vehicle check procedures are strictly followed moving forward.
Thank you again for your feedback, and we hope to welcome you back for a much smoother experience in the future.
Elisa
Perfect vehicle supplied for us to…
Perfect vehicle supplied for us to travel around. Clean, new and everything worked. Thank you
4 juli 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
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