Locauto staff in Florence were really helpful and picking up the car was really smooth and nice experience. Returning the car on Bologna were fast, but we were not sure was everything ok. or should w... Toon meer
Bedrijf heeft geantwoord
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The staff at the counter and garage was very helpful, explaining everything even how to use toll booths, how to enter the city, etc.., in general very organized. Didn't like too much the return rout... Toon meer
Bedrijf heeft geantwoord
In tutta la mia vita non ho noleggiato alcuna autovettura questa e stata la prima volta. In merito devo dire con grande sincerità che sono rimasto molto ma molto contentissimo dell'auto consegnata una... Toon meer
Bedrijf heeft geantwoord
Top service and very friendly personal. Especially at the car Rental station in Firenze City. Everything has been prepared for me when picking up my car. Also, the availability of the Call Center is v... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contactgegevens
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, Italië
- +39 0243020419
Unisciti a MyLocauto Friends
4,6
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
La entrega y devolución del vehículoblo…
La entrega y devolución del vehículo fue rápida.
17 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Eugenio,thank you for sharing your experience.We are glad that you enjoyed our service and we hope to welcome you back and earn a 5-star rating next time.
Chiara
Speedy process & friendly staff
22 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Penny,thak you for sharing your experience.
We are glad that you appreciated our service and our friendly staff,as they truly make a difference."
We hope to welcome you back and earn a 5-star rating next time.
Elisa
It was ok pick up and drop off a little…
It was ok pick up and drop off a little hard to find had to walk to garages then trying to find taxi I have mobility issues it was very hard with hot weather also
23 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Stella,thank you for sharing your experience.
We are glad that you enjoyed our service.
We completely understand that reaching our city offices can be more challenging due to logistical factors. Please accept our appreciation for your patience and understanding. Rest assured, your comments will be used to improve pur service.
We look forward to welcoming you back for a smoother experience.
Chiara
Trouble free car rental
The car was great and we had no trouble with it.
Pick up was easy, but we were in the office for about an hour because it was a very slow process.
13 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Lucienne,thank you for sharing your experience.
We are glad that yu appreciated our car and our pick up procedures.
We apologize for the wait at the counter, we have taken note of your feedback to share it with our relevant department and improve our procedures.
We hope to welcome you back and provide you with a smoother experience.
Chiara
Florence Pick up was all easy no…
Florence Pick up was all easy no problems other than only 1 staff who had to deal with 10+ people waiting. Easy drop off in Bari. Car was well maintained.
18 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for leaving us a positive review! See you soon, Enrico
Good service
The lady at the front desk was really helpful as well as the guy that handed the car. We had no issues whatsoever. Good service
18 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello, so glad you enjoyed the trip with us, Fabio
Tutto bene
Consegna non velocissima della macchina, ma tutto bene sia per assistenza che per le info date al momento della consegna
9 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie, sentirti così entusiasta ci rende davvero felici! Al prossimo noleggio, Fausto
The negative review concerns, about the staff at Florence...
The negative review concerns the treatment we received and the deception by the staff at the agreed-upon garage when we returned the car. We arrived at the garage 4 minutes before the deadline (at no extra charge), and the receptionist was deliberately chatting with someone before telling us we would have to pay a €20 surcharge for leaving the car after the deadline (this was at 7:01 PM), with a less-than-friendly smile (it seemed to be a common tactic). After complaining to the receptionist, a Locauto employee who arrived some time later and whom we assume was part of the rental agency's office, and finally to the garage manager, we paid the surcharge.
This happened on January 5th—thank goodness it's a time of celebration and "spirituality"!
The car pickup, which we arranged at Bologna airport, was fine, the car was fine, and the price was fine. The staff at Florence... I'll spare you the comment. I'll just say that there are always people "smarter" than you; I just hope you run into them someday.
7 januari 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello Jorge, thank you for taking the time to share your review. We are sorry to read about this situation happened 6 months ago and the disappointment that it caused.
We would like to clarify that our Florence city location operates within a private parking facility. This parking lot is managed independently from Locauto and has its own operating hours and regulations that apply year-round.
The rental agreement you signed in Bologna included specific instructions for after-hours drop-offs, as well as the applicable fees for returning the vehicle outside of our agency's business hours (which differ from the closing time of the parking garage itself).
Sara
Great service from start to finish
Great service from start to finish. Nice vehicle. Would definitely recommend this company.
16 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Why are you charging after completed the transaction?
I rented between April 23 to May 2. After one month, Locauto charge me 25 Euro with no document/explanation to my debit card.
3 mei 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Yasuo,thank you for sharing your experience and giving us the opportunity to explain.
The 25€ is the administrative fee due to a traffic ticket.
For further questions, you can get in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx
We hope this information will be helpful to you.
Chiara
The girl that served us is very good
The girl that served us is very good. She was swamped with people picking up their cars because she was the only one there but she handled it quite well.
When we picked up the car, the men were very good
15 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Excellent pick up and drop off…
Excellent pick up and drop off experience - car was well presented
7 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie Brian per il feedback positivo. Siamo felici che sia andato tutto bene.
Ti aspettiamo al prossimo noleggio.
Chiara
Bella esperienza
E' stata veramente facile e soddisfacente l'esperienza con Locauto di Firenze Borgo Ognissanti che posso segnare:
la semplicità del noleggio online;
ottima l'accoglienza in ufficio;
l'efficienza presso il parking sia al ritiro che alla consegna del mezzo. L'automobile era pulitissima con Km 12.000 circa.
13 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie! Siamo felici di esserti piaciuti e intendiamo continuare a farlo! Al prossimo noleggio, Davide
Reliable car rental company
Pickup and drop off were easy. Car was great. Overall a good experience.
12 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hi Suz,thank you for sharing your experience.
We are glad that you appreciated our smooth procedures.
We would like to clarify that the fuel level is always checked based on the fuel gauge indicator (the needle or digital bars) on the dashboard, and not on the estimated distance (km range). The range shown by the computer fluctuates constantly because it is calculated based on previous driving styles, road conditions, and speed, rather than the actual liters in the tank. We appreciate your understanding on how these digital estimates work!
We look forward to welcoming you back soon.
Elisa
Great service and new vehicle
Great service and new vehicle, friendly staff. Did online check-in. Received new automatic vehicle despite booking manual. Best car rental experience thus far.
20 mei 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
We are so happy about your all-out stressless experience. Lucrezia
Very happy with locauto
Very happy with locauto! Easy booking, the lady on the desk very kind. There was no deposit and recieving the car was fast. After Drop off Everything was ok with no extra cost. Very good service
10 juni 2026
The car was great but the people taking…
The car was great but the people taking care of me were nothing short of fantastic
In all my years of renting cars I have never experienced such fabulous customer service
I will be back
Many thanks
10 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Many thanks, see you soon! Erika
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Serge in florence was amazing had no…
Serge in florence was amazing had no damas at all and he sorted everything. Bergamo had a drama with cars not connecting to phones and navigation then no cars fitted all our luggage was sorted in the end but took 2 hours to sort
3 juni 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello Trevor, thank you for being a repeat Locauto customer. We truly value your continued loyalty and trust in our service. We apologize for the delay you experienced in Bergamo while finding the right vehicle, but we are confident our parking team did their absolute best to assist you.
Anna
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