I ordered 11 items online and received only four unable to contact anyone via the phone as this is constantly just hung up and when I emailed I just got a response they were opening an investigation!!... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Toon meer
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Toon meer
Bedrijf heeft geantwoord
Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contactgegevens
Verenigd Koninkrijk
- lockstation.co.uk
4,1
Goed
535 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New lock barrel
The item came as ordered, with two keys, on time and was easy to fit.
28 juli 2026
Review zonder uitnodiging
I ordered 11 items online and received…
I ordered 11 items online and received only four unable to contact anyone via the phone as this is constantly just hung up and when I emailed I just got a response they were opening an investigation!! I needed the items for an urgent job.
21 augustus 2026
Review zonder uitnodiging
Vvery quick response to questions
Vvery quick response to questions, with accurate information and fast delivery. They know there products
1 augustus 2026
Review zonder uitnodiging
Antwoord van Lockstation
Thank you for your 5-star review, Martin! ⭐⭐⭐⭐⭐ We’re really pleased to hear you were happy with our quick responses, accurate information and fast delivery. Your kind words mean a lot to the Lockstation team! 🔐😊
Two good keys.
I ordered two new keys, they both arrived on time and in good condition and worked perfectly.
I would definitely use Lockstation again and recommend them.
11 juli 2026
Review zonder uitnodiging
Antwoord van Lockstation
Thank you for your 5-star review, Charlie! ⭐⭐⭐⭐⭐ We’re really pleased to hear your new keys arrived on time, in good condition, and worked perfectly. Thank you for recommending Lockstation — we really appreciate your support! 🔐😊
— The Lockstation Team
lock station are not 3 star security…
i was looking some 3 star security locks before i went on holiday this wed, i tried phoning them today, no one answers. i tried several emails to find the tracking number. they said on fri the locks have been sent, and they would send tracking number with dpd, only got 1 email back today after i asked them again. then radio silence. i know another company is sending me the locks. but they wont talk to me, only through lockstation.
im about to cancel my order im so frustrated. i also had to return a previous order (that took 2 .5 weeks to get), because i made a mistake with size because i got better bigger handles, royal mail said lockstation got my return parcel this morning. but no confirm of my refund.
they must be extremely busy. i just want my refund and the tracking number for my locks so i can delay postage, so someone does not steal the parcel from my front door while im on holiday.
20 juli 2026
Review zonder uitnodiging
Antwoord van Lockstation
We are very sorry for the frustration and inconvenience caused.
Your locks were being dispatched directly from the supplier, and although we contacted them several times for the tracking information, we did not receive this as quickly as expected. The DPD tracking details were added to your order yesterday evening as soon as they became available.
We also sincerely apologise that you were unable to reach us by telephone. We have been experiencing an issue with our phone lines, which is currently being investigated.
Regarding your returned order, Royal Mail has confirmed delivery to us, and our returns team has been asked to process this for you. Please note that refunds can take up to seven working days from receipt to be completed.
We completely understand that you needed the tracking information before going on holiday so that you could make suitable delivery arrangements, and we are sorry that the delay caused you additional worry. We hope the updates now provided help to resolve the situation.
Failed to ship, don't answer phones, zero response
Placed an urgent order for next day delivery, on items showing as in stock. Two days later, it does not appear to have shipped, their phones are not being answered and their chat system is offline. A truly dreadful company to be trying to deal with - avoid.
17 juli 2026
Review zonder uitnodiging
Antwoord van Lockstation
We are very sorry for the frustration caused.
Your order was dispatched on time; however, it was unfortunately delayed by the courier. We appreciate that the tracking information did not update as expected, which understandably made it appear that the order had not been sent.
We also apologise that you were unable to reach us by telephone and that our live chat was unavailable. We have been experiencing issues with our phone lines, which are currently being investigated.
Although the courier delay was outside our direct control, we fully understand the urgency of your order and are sorry that the service you received did not meet your expectations.
Very good selection of locks with clear…
Very good selection of locks with clear dimensions of the locks enabling an accurate replacement to be selected. Price was very reasonable, delivery was very quick. A very good all round service
24 juni 2026
Good service and product is good
24 juni 2026
The key came when expected put it in…
The key came when expected put it in the locks and worked in every door. Excellent service 👏
24 juni 2026
Antwoord van Lockstation
Thank you for your 5-star review, Trevor! ⭐⭐⭐⭐⭐ We’re really pleased to hear your key arrived as expected and worked perfectly in every door. Thank you for choosing Lockstation! 🔐👏
— The Lockstation Team
order took over two weeks to arrive
24 juni 2026
Antwoord van Lockstation
Thank you for your feedback. We’re sorry to hear your order took longer than expected to arrive.
The delay was with DHL rather than Lockstation, but we completely understand how frustrating this must have been. We apologise on their behalf for the inconvenience caused and appreciate your patience.
— The Lockstation Team
Took payment for a “ stock “ item then…
Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred.
Not good business practice
25 juni 2026
Antwoord van Lockstation
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience.
Unfortunately, stock errors can occasionally occur, and when they do, we always do our best to notify customers as quickly as possible. In these situations, we are always happy to offer either a full refund or the option to keep the item on backorder if the customer is happy to wait.
We apologise for any inconvenience caused and appreciate your feedback.
— The Lockstation Team
Fast efficient service
25 juni 2026
Antwoord van Lockstation
Thank you for your 5-star review! ⭐⭐⭐⭐⭐ We’re really pleased to hear you were happy with our fast and efficient service. Your feedback means a lot to us! 🔐😊
— The Lockstation Team
Easy to use and quality good.
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted itself up with services, tax, postage so headline price didn't reflect final price as closely as I expected on first viewing.
24 juni 2026
Antwoord van Lockstation
Thank you for your 4-star review! ⭐⭐⭐⭐ We’re really pleased to hear you found everything easy to order, that the keyed alike service worked well, and that everything arrived and performed as expected. 🔐
We always aim to make pricing as clear as possible throughout checkout, including any selected services, VAT and delivery costs before payment is made. We appreciate your feedback and will continue working to make the process as clear and straightforward as possible.
— The Lockstation Team
Antwoord van Lockstation
Thank you for your feedback. We’re sorry to hear you feel this way.
We have reviewed all communication regarding your order and cannot see anything that appears rude or inappropriate. Our team member was advising correctly based on the key blanks that were ordered and the information provided.
We also offered a refund, provided the items were returned to us in line with our returns process. We always aim to help customers as fairly and clearly as possible.
— The Lockstation Team
Greta service and delivered incredibly…
Greta service and delivered incredibly quick, top service, will be using again soon!
27 mei 2026
Antwoord van Lockstation
Thank you for your 5-star review, Malcolm! ⭐⭐⭐⭐⭐ We’re really pleased to hear you were happy with the service and speedy delivery. We truly appreciate your support and look forward to helping you again soon! 🔐😊
— The Lockstation Team
sent wrong product
sent wrong product - customer service was literally non existent - 3 weeks later and i cant get hold of no one?
21 mei 2026
Review zonder uitnodiging
Antwoord van Lockstation
Hi there, thank you for your feedback.
We’re sorry to hear about your experience, however we’ve responded to every email we’ve received and requested your order number so we can locate your details and help resolve this properly. Unfortunately, we still haven’t been able to find any matching order in our system.
We absolutely want to help and are still happy to look into this for you as soon as we have the correct order information. Please reply to our emails with your order number or any relevant details and we’ll prioritise this for you.
– The Lockstation Team
Good all round service and price.
27 april 2026
Antwoord van Lockstation
Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍
We really appreciate your support and hope to serve you again in the future 🌟
– The Lockstation Team
I ordered blank keys from the website which were useless.
I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not match. So the blanks purchased are useless. However, Lockstation were most helpful and provided a full refund.
27 april 2026
Antwoord van Lockstation
Hi Martin,
Thank you for your feedback, and we’re really sorry to hear the key blanks were not correct for you.
We completely understand your frustration, especially where the front of the key looked correct from the illustration but the rear profile did not match your original key. We’re sorry there were not more images shown on the listing to make this clearer.
Most of our customers who purchase blank keys are locksmiths, key cutting shops, or trade customers who usually identify the correct blank from the key profile name. That said, we absolutely appreciate that this can be confusing if you are matching visually from the photos alone.
Please do get in touch with us directly and we’ll be more than happy to help resolve this for you. We offer returns, so we can arrange for the blanks to be returned and either issue a refund or help you find the correct part.
We would really appreciate the opportunity to put this right, as this could have been resolved very quickly had we been contacted before the review was left.
Kind regards,
The Lockstation Team
Antwoord van Lockstation
Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍
We really appreciate your support and hope to serve you again in the future 🌟
– The Lockstation Team
horrific
horrific
Calls between 10am and 2pm only but I couldn't get through. Tried on two separate days with no luck. Chat wasn't accepting messages either.
Went ahead and bought some things on their site and all of them were out of stock. Why advertise items you don't have? Customer project is set back and so is my wallet.
Look closely at the reviews - the 5* all have some issue with this company. Please try elsewhere.
13 april 2026
Review zonder uitnodiging
Antwoord van Lockstation
Hi,
We’re really sorry to read your review and that your experience with us was not what you expected.
We do offer email support, and we always aim to reply as quickly as possible. Regarding the live chat, we are not aware of any reported issues with it not accepting messages, but we will certainly look into this. We are also introducing WhatsApp support soon, as we know this is a preferred contact method for many customers.
Unfortunately, like many businesses, we can occasionally experience rare stock errors. When this happens, customers should be notified and given the option of either a refund or a lead time, depending on the item.
We are very sorry that on this occasion we did not meet your expectations, and we would like the opportunity to look into this properly. At the moment, we are unable to identify your order from the review, so please could you email us with your order number and we will investigate this further.
Kind regards,
Lockstation Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.