I ordered 11 items online and received only four unable to contact anyone via the phone as this is constantly just hung up and when I emailed I just got a response they were opening an investigation!!... Toon meer
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Lees wat reviewers zeggen
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Toon meer
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Toon meer
Bedrijf heeft geantwoord
Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contactgegevens
Verenigd Koninkrijk
- lockstation.co.uk
4,1
Goed
535 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Stock availability
Ordered products that were available but they weren’t actually in stock. Kept been told it would be another months before they heard from their supplier. Waited months and nothing changed.
17 september 2025
Review zonder uitnodiging
Quick service very good
26 augustus 2025
Website easy to use
Website easy to use, ordered and arrived - brilliant job - thank you.
27 augustus 2025
Their good attitude was the best omen I…
Their good attitude was the best omen I could have had for a better service, and this proved correct. Thank you Lockstation
27 augustus 2025
Quick postage great quality item
26 augustus 2025
Excellent service and easy to find product on the website
Very easy to find product on the Lockstation website from a wide range available at extremely competitive price. Excellent service delivery etc.
2 september 2025
Quick delivery and great customer…
Quick delivery and great customer service. I ordered the wrong part but the team quickly organised the return and sent the correct item. Many thanks.
28 juli 2025
Great service thanks
28 juli 2025
Arrived on time
28 juli 2025
Poor experience – Feels like they have purposely tried avoid refund.
I ordered a lock that I no longer needed, so I returned it, unused and in perfect condition. The company refused to issue a refund because I had stuck the return label directly onto the box, supposedly making it “unsaleable.” For the record, this wasn’t branded packaging - just a plain white box with no logos, images, or instructions.
It’s hard to believe a company like this one doesn’t have access to spare packaging for something as basic as a lock. This feels less like a genuine policy issue and more like an excuse to withhold refunds. In my view, it’s poor customer service and a bad-faith approach to doing business.
30 juli 2025
Review zonder uitnodiging
Antwoord van Lockstation
Hi Darren,
Thank you for your feedback.
We're sorry to hear you're unhappy with your recent experience. We always aim to be as transparent as possible, and we appreciate the opportunity to clarify the situation.
While we understand you returned the item unused, unfortunately, it arrived back to us damaged. The packaging was not suitable for resale due to the return label being affixed directly to the box, which is clearly stated in our returns policy.
As per our terms and conditions, which are available on our website and accepted at the point of purchase, items must be returned in a resaleable condition to qualify for a refund.
We do our best to assist wherever we can, but in this case, the product was not returned in a condition that allows us to resell it. We genuinely regret any frustration this has caused, but we must apply our policy fairly to all customers.
Kind regards, Kirsty
Great Company
Ordered on Tuesday with me by Thursday and lock fitted in my Upvc Door perfectly.
Great service, Thank You.
16 juli 2025
Review zonder uitnodiging
Customer service is very rude
Customer service is very rude. not professional. i ordered item on 26th June 2025 . Still haven't received the parcel. i called the customer service and the lady dont want to hear any thing and the middle just hang up the phone. Dont buy anything from them.
Very very bad service.
Shipment #000161271 for Order #1200107998
2 juli 2025
Review zonder uitnodiging
Great service
Great service, super quick delivery and product was spot on. will use again. Thanks
24 juni 2025
Review zonder uitnodiging
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