There is no customers service at all- tried to cancel my 2weeks trial subscription-no way to contact the company by email, tried multiple times on different emails as well as ‘I need help ‘department... Toon meer
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Lees wat reviewers zeggen
My company implemented Lola... the problem is that the tool simply doesn’t work most of the time. The fares that Lola finds are consistently more expensive than what’s available on the airline’s o... Toon meer
Lola provides nothing to the travel consumer that other sites are not already providing and better. There is no rerouting assistance when connections are missed. The fares are higher than booking dire... Toon meer
Bedrijf heeft geantwoord
Your prices are so far much more than I can procure by myself on Expedia, kayak or even my airline's website. Same hotel, yet your price is $50+ dollars more for the same room type reservation.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Contactgegevens
One Financial Center, 20th Floor, 02111, Boston, Verenigde Staten
- +1 617 917 3119
- business@lola.com
- lola.com
1,4
Zeer slecht
217 reviews
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The itinerary shown to me in Lola was incorrect
The itinerary shown to me in Lola was not correct. If I hadn't called the airline, I would've missed my flight.
16 januari 2020
Review zonder uitnodiging
Antwoord van Lola.com
Hi Carrlos,
Thank you for your feedback. This should never happen, we can only imagine how frustrating this situation was for you. Please know that thanks to this feedback, we will look into exactly what happened to you to make sure no one else ever has this experience with Lola.
Thank you,
The Lola.com Team
We quit using it because when we…
We quit using it because when we checked prices they were always higher through lola than booking direct with the company
16 januari 2020
Review zonder uitnodiging
Antwoord van Lola.com
Hi Terry,
Thank you for taking the time to leave a review.
While we have a ton of inventory in lola, we do not have rates like basic economy that tend to be the lowest class. We do access our inventory from multiple different places to ensure we have the best rates for you. Anytime there is another rate, we always want people to reach out to the service team to look into this in real time.
As a past user, we'd love to connect with you again to discuss your experience! Please reach out to csm@lola.com.
-The Lola.com team
Your prices are so far much more than I…
Your prices are so far much more than I can procure by myself on Expedia, kayak or even my airline's website. Same hotel, yet your price is $50+ dollars more for the same room type reservation.
16 januari 2020
Review zonder uitnodiging
Antwoord van Lola.com
Hi Phillip,
Thank you for taking the time to leave a review.
We are constantly adding more inventory into Lola to give our travelers more options. While we have a large amount of inventory, we do not have fares like basic economy at this time. We always recommend to chat into our team for any help so they can look into this in real time.
Our customer success team would be happy to discuss this with you as a user, please email csm@lola.com.
-The Lola.com
Super easy and EXTREMELY helpful…
Super easy and EXTREMELY helpful customer service.
16 januari 2020
Review zonder uitnodiging
helpful and fast replies
16 januari 2020
Review zonder uitnodiging
Great Service! Best of it's kind..!
16 januari 2020
Review zonder uitnodiging
Nice user interface
Nice user interface, but I find prices elsewhere are better.
16 januari 2020
Review zonder uitnodiging
Antwoord van Lola.com
Hi Elizabeth,
Thank you for taking the time to review Lola. We're so glad you like our interface! :)
We do have a large range of inventory but don't have rates such as basic economy which are the lowest.
-The Lola.com team
Very easy to use
Very easy to use, organized data in a useable format.
16 januari 2020
Review zonder uitnodiging
Lola is the best
Lola is the best - every customer service person is so helpful
13 januari 2020
Review zonder uitnodiging
Lola is a great platform with some revisions
Lola is a great platform but definitely still needs some revisions. What I was sold on and what actually is happening are different but not enough for me to give up on it. I can still get cheaper pricing on some travel elsewhere but the convenience of using lola and having all information about at trip in one spot is quickly outweighing the negatives of that.
Customer service is very helpful and also takes into account my suggestions on things that could be changed. I look forward to continuing our work together.
13 januari 2020
Review zonder uitnodiging
Excellent Service
I found the website to be very easy to navigate, I also found the customer service rep I spoke with to be very knowledgeable and helpful. I would recommend LOLA for other businesses
13 januari 2020
Review zonder uitnodiging
Helpful Staff
I needed to make a change to a reservation and the LOLA representative made it an effortless process.
13 januari 2020
Review zonder uitnodiging
Job well done on line help was great
12 januari 2020
Review zonder uitnodiging
Exceptional customer service
Great customer service! The team is extremely attentive to their clients and always looking to improve based on client feedback. It’s been awesome to see features I’ve requested actually show up in the product!! It takes so much stress out of travel planning knowing that I’ve got the Lola team in my back pocket. And superficially I love the purple color story and how intuitive it is to navigate. We love Lola!
11 januari 2020
Review zonder uitnodiging
Lola Rocks!!
Quick professional service that fixed a broken trip!! Great job by Yohanna!!
11 januari 2020
Review zonder uitnodiging
Antwoord van Lola.com
Thanks Mark!! We'll share this with Yohanna, we're lucky to have her!
Extremely user portal and interface
Extremely user portal and interface - simple and ease of us is key!
11 januari 2020
Review zonder uitnodiging
Responsive and Friendly
Each time I need to change or add details to my trips, someone from Lola is there to help. They are responsive and helpful. I can't say enough good things about this business. I'd never want to book with anyone else!
10 januari 2020
Review zonder uitnodiging
Antwoord van Lola.com
Hi Kathleen,
Thank you so much for your kind words about Lola! We're so happy we've been able to help you out on your business trips. :-)
-The Lola.com Team
Customer service is excellent.
10 januari 2020
Review zonder uitnodiging
Great job!
The chat experience was easy to use and the customer service rep helped me cancel my trip with no issues. Thank you!
10 januari 2020
Review zonder uitnodiging
As always the folks at LOLA are caring…
As always the folks at LOLA are caring and smart and willing to answer all my silly questions and help out no matter what.
10 januari 2020
Review zonder uitnodiging
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