Lomi Reviews 134

The email support I received when my Lomi composter stopped working, with a ventilation error light, was detailed, helpful, prompt, and clear. As it was under warranty I was then given clear instructions on how to claim a replacement, and to properly recycle or return the previous one.

We had a technical issue with our Lomi and after trying a couple of fixes it was still not working properly so they are sending us a new unit. Customer service doesn’t get better than that!

The customer service was extremely helpful and supportive. I received a response abruptly, and the agent was very understanding and accommodating. This is a company that cares about their patrons and consumers.

I love the product, but the support exceeded my expectations. Every time I've had a broken part they're replaced it no questions asked.

First of all, I’m incredibly pleased that someone (Team Lomi in this case) is doing something constructive about all of the organic waste that would otherwise accumulate in our kitchens. By returning the carbon to our soils and keeping it out of sanitary landfills, you bring us a long way toward minimizing methane production in our atmosphere. Kudos, Team Lomi!

Next I’d like to thank you for building a Lomi that even my wife can love. She thought my Lomi1 was too noisy and smelly to be used indoors. The new one (Lomi3) is so unobtrusive as to be overlooked a lot of the time. Its compact new size is a definite plus.

Finally (and this is what brought your score down from a five to a four), I was disappointed that you eliminated the Lomi Approved cycle. I had cut up all the scraps of packaging from my old Grow Tabs and charcoal pellets to make them more palatable for O’Homie, only to discover that I couldn’t feed them to him. One big step backwards for pela dot earth.

I’m very happy with my experience you made it so easy. The quick response means that it’s Christmas. I wasn’t expecting to have everything resolved before the new year. Thank you so much for all your help. Look forward to my future with Lomi.

Truly the best customer service. They understand the issue the first time, and tell you how to solve the problem. Thank you!

I needed some assistance from tech support/customer service. I received a quick reply that was very informative and helpful. Appreciate Lomi!

Very much the Greatest

I’ve owned my Lomi for over two years and use it about twice a week. When an error light appeared, I reached out to customer support.

Their response was quick, the solution was explained clearly in simple, easy-to-follow steps, and they even appreciated my sense of humour. Great customer service all around.

Lomi Quality Issue

VERY DISAPPOINTED! BUYER BEWARE. We purchased a Lomi 2 one year ago and paid over $400 including a three year warranty. The unit started to leak about one month ago and Lomi requested that we change the filters and send them videos of the unit operating. We did what was asked of us.

They offered to replace our unit, but NOT in the color white that we need. They only have other colors in that model that will not look appropriate as we leave it out permanently on our countertop.

We asked them to replace our unit with the Lomi 3 in white which they declined to do. They want us to pay another $325 out of pocket.

The extended warranty is a SCAM. What is the point of offering it if you won’t honor it with a like kind unit? Of course color is important when it sits out on the countertop. This is NOT FAIR and we are so disappointed in Lomi customer service.

They do not make it easy to cancel their automatic filter replacement subscription.
The cost of their pelleted activated carbon is more than 9x more costly than what I can get online. I tried to cancel the automated Subscription in March 2025, sent email then. They acknowledged my request by responding by email where they attempted to convince me that I would lose warranty. At that point I didn't care. I had received 3 shipments $60 US translating into avg cost $90 Cdn. They charged me again Sep 6 /25 for yet another shipment. I sent them another email; they acknowledged receipt ... and once again talked about the benefits I would forfeiting.
I finally found a link (25 minutes later) where I THINK I have "Formally" been able to cancel. The email request should have been enough.
Really think a class action lawsuit should be started.

CLOSE MY ACCOUNT IMMEDIATELY.
After waiting over 48 hours with ZERO response from your so-called “support,” I returned the product to Costco—because unlike you, they actually care about customers. Frankly, this is the worst excuse for a company I’ve ever seen. No phone number, no working ticket system, no accountability—nothing but a disgrace.

Costco should cut ties with you permanently, because no serious retailer should associate with a company that treats customers like garbage. Your incompetence is beyond embarrassing—it’s total FAILURE. Believe me, people are talking, and everyone knows it.

Lomi is a great kitchen gadget for me - as I want to compost food waste, but cannot do it outdoors because of the bears and raccoons - I would prefer they stayed away from the house.
I had an initial learning curve - getting the lid on and off - but now I literally do it in my sleep. Lomi controls the nasty odours, wet plastic bags, overflowing kitchen compost storage. For those who complain that "it isn't really compost" - I disagree. While the fast program is just 'grind an dry', the slow program supplemented with a bacterial starter is bacterially digested. Like any yogurt, sourdough etc - it gets a starter and then the bugs chew what they can. Input defines output. The output is easy to handle, spread on plants (they love it) and not disgusting. What I really want to commend the company for is their customer service. I had one of the original Lomis - I managed to kill the motor. They replaced the entire machine in a week. This time I managed to shear the grinder vanes off. I'm getting a new free bucket as fast as Canada Post gets it here. The CS associate was kind, friendly and efficient. What more can one ask for??? As for the subscription - a friendly email asking them to send the stuff less frequently - did the trick... they now check with me, then send the good stuff if I need it. I'm a happy camper.

Product initially worked but then began to overheat, creating charred contents. That’s bad but customer service is worse. Basically they gave me the run-around. First it’s my fault for putting the wrong material in it (wrong! As I explained I follow their produced to the letter). Then asking me to see if the paddles turn (they do). Now advising me to clean the bucket (which I do already). Seems they will do anything except fix the problem. Avoid!

I waited almost two years to get one.
It shipped to the wrong address I had to pay FedEx to change it.
Then...I tried it one time and it didn't work!
I tried everything to get it fixed...no luck.
I emailed them...and after a while they did exchange it. However, I don't know if it's refurbished. And it looks like it's not the correct color.
Now...I can't find a shipping tracking or any info on my replacement. So it's been weeks trying to just do some composting...no one is responding and No Phone Number!

It's a scam - the concept is great, but it smells terrible and after a few months the unit started malfunctioning. Instead of giving us a new unit they sent refurbished units that also failed after a few weeks.

Good luck canceling the subscription and they won't accept returns, even if they're unopened.

Don't buy it, trust me. We're at a point where we're going to have to dispute the charge if this 3rd attempt to cancel doesn't work.

Really disappointed and frustrated becuase we wanted it to work.

Total scam with no support. The machine does not do all they say, the subscription is a total cash grab scam. They now have horrid customer support and service. Used to be good a year to two ago. Now it takes over a week to get a reply and they don't help just want you to buy more and blame you if it's not working.

The machine works good enough, which is why I give two stars.

But sometimes it's tricky to get the lid on correctly.

The subscription scam is infuriating.

You spend hundreds of dollars on a composter and they send you "free" charcoal filters. But using the payment method you bought the unit, they charge that payment method $120 for filters that you don't really need without you having a choice. The account site is a scam because you have no way of canceling your subscription. This is a scam 😡

The Lomi composter worked for 22 months. Then died. I used it normally during the winter months only. It probably ran 100 times. Now it won't turn on.

Reached out to the company they suggested I buy a new one or purchase a subscription?

Would not recommend to purchase. Too expensive for a product that doesn't last 2 years.

Now it is in a landifll. Kinda goes against the priciples of the product to start off with.