London Move Reviews 

I have rented a property through this agency for 5 years, and we left with a terrible experience.
I am not someone to write negative reviews, but I want to warn people about the unprofessional behaviour of this agency.

From December 2025, we lived with severe structural mould in the property. Despite reporting it multiple times, the agency provided inconsistent and poor communication. We were repeatedly assured that the issue was being addressed with the landlord, yet the mould continued to spread over the following months. Eventually, we received a Section 21 notice and were forced to leave the flat by the end of April.

We experience lack of humanity and poor communication throughout the process, and finally only got our deposit back (minus deductions for ‘additional cleaning’) this week in August.

While the landlord bears responsibility for the state of the property, this agency failed in its duty to advocate for tenants and uphold our rights. Their negligence and poor handling of the situation added unnecessary stress to an already difficult experience.

Additionally, in 2024, the agency charged us unfair and unjustified fees when we needed to change a flatmate on the contract. We were only informed of a £50 administrative fee to cover references and processing. However, the agency demanded £500 to obtain the landlord’s approval, justifying the cost as compensation for the landlord’s “loss of time.” At the time, the flatmate needed to leave urgently, leaving us with no choice but to pay the excessive fee.

Unprofessional emails, man-splaining and lack of response.

Evicted because they clearly can't do their job. On 2 occasions throughout our tenancy they put the wrong amount on our tenancy contracts (at a lower rate). After our tenancy renewal and first payment, they sent a threatening email forecfully asking us to pay up the difference. Contracts had been signed and approved by agency and landlord. We happily agreed to re-sign a new agreement with correct fees from the following month, as per the LAW. No admittance to fault, simply a no fault eviction after that.

When making a complaint about damp and freezing conditions due to old windows, I received a visit from Abdul, who kindly man-splained to me that there should be gaps in the windows to allow "air flow". The seals clearly had deteriorated.

He also sent very unprofessional emails to our housemate and made jokes out of our living situations when repairs were needed.

Unresponsive, incur costs, unprofessional. Would not recommend

What went wrong? - more like what went right. The flat we were given had no hot wafer, no heating, windows didn’t open, youths selling weed outside my door, threatening us - we had to call the police, fridge de-frosted with all of our Christmas food - had to go to the Salvation Army to get some soup on Christmas Day; The youths were KO’d on ballons outside our door and left rubbish everywhere, the bin area were full of rats and stank. Homeless man asleep in our foyer with his bum out. Worst customer service I’ve ever experienced, if you property management over the phone I’d sooner ask the homeless man in the foyer x oh also don’t bother booking any music events, you’ll get it from the neighbours!:)

I’ve been recently informed by one of the terrible staff who work for this company that the information in the contract we signed with them was merely a “suggestion”. They take up to 2 months to respond to emails, were asked to change names on a lease and even after the extortionate charge for the privilege they said it would be “a pointless endeavour”. The house is falling apart, they do nothing to fix any of the persistent issues we’ve been dealing with for the last 2 years and now we are being evicted because we did not agree to their ridiculous raise in our rent. If you see this company, RUN AWAY.

London Move communicate very thoroughly and professionally. They were easy to get ahold of, and clearly communicated between us and the landlord through the process of applying for the property, completing the lease, and moving in. Fatih and Marley were both easygoing and professional, and made the process smooth and relatively simple.

They made our move really quick and easy and worked really hard to make our transition as smooth as possible. There were a few hiccups on our end but they were so grate and made the move happen. We would definitely recommend these two to any new tenants working with London Move. Thank you so much!

Fatih and Marley were very helpful and we can't wait to move into the new house

Horrible agency with terrible practices. They display a complete lack of concern for your well-being. We have been left dealing with dangerous mold for months.
At first, they disregarded the fact that we were flooded by our upstairs neighbor. Only after numerous requests did they finally acknowledge the severity of the problem.
It took them months to take any action to make the bathroom safe and usable.
Honestly, this has been the worst experience I've ever had with agencies, and I've been renting in London for quite some time

Have been with London Move rental for a year as landlord, and the director also represented my property prior since the mid 2000s. They are passionate about their jobs and I have been very satisfied with the service and support provided.

We absolutely love Abdul and Fatih. This is the second home they have found us and we were happy and relieved to be able to stay with their agency. They're on it with their communication, got us in first for the viewing and quickly sorted everything to be able to secure it. If ever there are issues, we are able to give them a call and they're always friendly, empathetic and quick to find a resolution. Thanks guys - we love our new home.

Jordan Davis was very efficient, kind and cooperative when it came to helping with a recent issue in our property. Thank you so much.

Special thanks to Jordan for making moving in super easy, and sorting any issues very quickly

Over the years London Move was always very efficient managing the property that I'm renting, fixing various issues etc. Special thanks to Jordan who recently helped a lot with maintenance works.

I have recently used their services to acquire a new rental property and I have found Fatih and his team to be incredibly professional and prompt. I would highly recommend London Move.

Jordan gave a very prompt and informative response regarding the repairs which need to be carried out to my rental property.

Great team providing efficient support that made my move to the UK very smooth and enjoyable.

Fatih helped me out and he was both professional and empathetic. In all the ups and downs and difficulties that came along the way he helped by communicating and being open to help in any way he could. Even when something was out of his hands he helped with kind advice. I really appreciated his honesty and his help as someone who is renting by themselves for the first time. I recommend him any day.

Fatih has been really great, answering all our questions and working hard whilst always being pleasant and friendly.