London Drains Direct Reviews 

What an amazing company. I booked an appointment online though chat the previous evening for a blocked drainage pipe. Darren and Ben arrived early, cleared the drainage pipe with their mechanical machine and phoned me to update me after the appointment. I’ve had so much trouble with another very big plumbing/drainage company and they are a breath of fresh air with regards to reliability and professionalism. Thanks guys - you have been amazing. Highly recommended!!!

Very unprofessional team•The gentleman lifted the manhole right by the road and said that there was fat which was far from true. There was nothing . We have lived here over 39 years and never had problems with dat because we never use the drains for it. The block was near by the back garden but he refused to lift the manhole closest saying he was unable to lift and insisted on a jet instead of normal rods. The price of initial £60 went straight up to £120 plus Vat. He subsequently found a hole in the pipes work in the back garden and have an estimate of £625 plus VAT. A very bad experience.

We had a blocked WC, tried everything and nothing would budge it. Contacted Drains Direct and a visit from their engineer D.C. was fixed up for us in minutes and he arrived at the early end of the window given. He gave the manual rodding a good go but in the end had to use a cable power tool. In short, all fixed up after a week out of use. D.C. was polite and helpful and tidied up perfectly after the work. A perfect experience and would most certainly recommend and use again.

I can recommend this company extremely highly. The booking system was quick and efficient, my questions were answered fully and I was given a fixed price for the proposed work. On the day I was phoned in advance of the team's arrival, as I had asked, and they arrived on time and were extremely polite and reassuring. My blocked drain was cleared very quickly, the problem was explained to me and it was demonstrated that the problem was resolved before the work was considered complete. The price I had been quoted was what I paid. All in all, a very satisfactory experience. I will be keeping their details on my "very helpful people" file!

Avoid this company if you want CCTV, drain mapping or detailed reports. I did not get what I paid for instead of a CCTV with links to footage of the drains, I received some grainy PDFs. I received no definitive reports about the condition of the drains, just a few verbal comments from the technician on the day and a bunch of legends. As for the mapping, that involved the technician measuring the distance between the external and internal manhole by counting his strides.

Don't trust this company.

My tenant had a blocked toilet it was an ongoing problem and had a plumber round who could not get to it unblocked. So I had to call London drains and was very impressed as they came out the same day. Joe had all the equipment and had a camera in the drain we soon saw what the problem was a foreign object. he simply blasted it out with a high pressure hose.

Our experience with London Drains Direct is the worst of all interactions we’ve had with tradesmen. This company is dishonest, rude and they would do anything to get your money! What they provide and what they advertised on their website are completely different. Forget about the £60 plus VAT quote you see on their website - this won’t be what you eventually have to pay! Before they arrive they are already determined to charge you at least £120 plus VAT.

It’d be interesting if all future reviewers also answer the questions below, then we can see how dishonest this company is!!
- How long did it take for the plumber to decide that your situation would require him using a machine? For us it was 5 seconds!!
- Did the plumber use manual plunger and rod (advertised as being part of the £60 plus VAT service and only when they exhausted these they’d use the machine)? For us the plumber used only the plunger but not the rod, and for merely 5 seconds!!
- For the £120 plus VAT service, did you receive the CCTV inspection, which is advertised on their website? Nope.
- Did you get the guarantee they advertised as part of the £120 plus VAT service? No, the plumber took one look at the pipes and declared that they were in such poor state that no guarantee can be offered.
- Were you pressured to get an even more expensive service? Yes! The plumber said £120 plus VAT is to unblock the drain and they can’t guarantee the blockage won’t come back anytime soon. However if we pay £245 plus VAT they can do a clean and “return the pipes to a brand new state”. We thought that anyone making that kind of bold claim is naturally dubious. Funny that we saw in other reviews that some people were offered the clean for only £195 plus VAT! The plumber became extremely rude after we declined the clean.

Such a dishonest company. Entice you with a fixed quote but you’ll end up paying more than double! The whole £144 (£120 plus VAT) job took less than 5 minutes. That’s £28.8 per minute! You’ll be better off calling a plumber with hourly charge.

I had an emergency with a leaking washing machine overflow pipe because of blocked drains. Ben and Dan arrived within 3 hours as promised and have done the whole job in around 20 minutes. I am still waiting for a quote from someone who came round 3 weeks ago.

I know it's pretty hit and miss with some trades people but the woman on reception was really friendly when I called and both guys were professional, friendly and put my washing machine back in the cupboard AND tidied up my brushes and mops - way beyond what you might expect.

A relief to find such a reliable and responsive company at last.

After being let down by Dyno, I came across London Drains Direct on google. From initial contact I found the company was very helpful,informative and assured me my blockage would be investigating. Ryan the engineer who attended called me before arriving and was very informative and friendly. He solved my blockage and he cleaned after himself. He was very careful and considerate.
A company I shall be recommending. 5 ⭐️ for the company and 5⭐️ to Ryan.

Found this company to be very accomodating in making the booking for a drainage block emergency. Engineers who attended were very helpful and friendly. They did a greart job and provided a limited time guarantee.

We woke up on a Sunday morning to overflowing outdoor drains. The engineer came out at the agreed time--he was very friendly and professional, carried out his work quickly and efficiently, solving our issue and giving us peace of mind. I would definitely recommend London Drains Direct.

Stay away from this people. I had a blockage in the bath tap and basin. The guy came and took some hair oit from the pipe but the actual problem was a blockage in the drainage out site which links to bathtap.

The guy told me is all good and took the payment from me of 144.00 and after the payment has gone through the noise from bathtap start coming back again. I told him that the bathtap blockage is nothing to do with the hair but with the blockage outside. Tge water was standing and not going down the drain. But because the payment has gone throught he said he can try to u block it for another 144.00.

Rip off. I was promised that the max charge is 144.00 to rectify the problem.

Its still there not being rectified. The engineer should have checked the drainage connected to the bath first and not taking a hair out. You can find hair in every shower or bathtap but this was not actual problem.

Stay away from this company . Book Homeserve at least they will not rip you off and regulated company.

My experience using drains direct has been really positive.The Back office team are friendly and helpful. The engineers communicate well and all the work has been to a high standard. I'd recommend them highly.

Really good service. Speedy response and help d when unsure. Fantastic service. Thanks.

Alan came to our property to clear our front drains. He arrived early keeping me updated, and was extremely courteous and helpful. As he cleared our drain he kept us updated as to progress and possible causes. We’ve had 3 different people look at the drain but Alan was the first to actually fix the issue and remove a large pipe obstacle that was blocking the drain buried deep down.
After clearing the blockage and checking water was flowing correctly he jet washed the surrounding area to make everything clean. All of this was carried out within 1 hour.
I would highly recommend London drains direct and would use them for the future!

Excellent company-I would highly recommend. They were professional, courteous, arrived on time and did an excellent job. I would definitely use again. Special mention to Alan who was superb. Very happy.

I use London drains regularly. They are efficient, professional, friendly. Always available even on Sunday!! Always do a great job. I highly recommend them.

Tara was very helpful from the first phone call, she booked in the work the same day and london drains turned up when they said and sorted my blockage issue.

Punctual and on time. This company dealt with our drain blockage swiftly and for a reasonable cost! Very happy and would use again if I had any other issues...

Great all round, great customer service, fast service, fast solution, very happy. Would recommend to all.