Chestertons Reviews 

Christie has been super helping us gets bits sorted with the house, quick responses and works carried out really quickly, thanks for your help and great comms christie!

We had the most amazing two years at our flat and a large part of that was due to the amazing work of Christie. She was so responsive and kind in her emails and support and we cannot recommend her enough.

If I could leave 0 stars I would. As a landlord I could never recommend their rental department.
Chesterton's take high fees, provide little to no service and worst of all - hide things in the small print. Even though I moved agents (as Chestertons were sadly so bad) they are still demanding an annual fee (and it is not small) until my tenants move out. Even though they are no longer managing the property (and lets be honest, did very little management even when they were) they can still take the money due to their hidden clause. This was deliberately not pointed out to me. They are unfortunately very underhand.

Chesterton’s bought out Featherstone Leigh who sourced our tenants for us and who were great. However….For almost a year Chestertons did not forward the correct rent. They denied this at first, of course, until the tenant was informed and rightly became upset with them. We’re seeing what the property ombudsman says now. Needless to say avoid these clowns like the plague!

Update: the next day they said property is ready and that we should sign the contract to start tenancy on the same day, 1 hour after we signed, they said landlord planned carpet fitting in 1.5 week after move in date!

Tenancy -Kew branch: Very disappointing and unprofessional experience with Chestertons. Our agreed move-in date was delayed by repeated referencing requests and poor coordination, with the delays unfairly blamed on us. After confirming a new move-in date and collecting the full rent and deposit, they informed us just two hours later that the property was not ready due to a missing gas safety certificate. This left us without accommodation, facing additional storage and temporary housing costs. Communication was extremely poor, including an agent hanging up on my partner when he raised concerns. A stressful experience showing dishonesty , a serious lack of organisation and accountability.

Zero accountability. Revolving door of agents. Poor service.

I signed a contract with Chestertons for a short let which included the inclusion of council tax. This is all documented in the contract. They have not enforced this contractual obligation and i have had enforcement agents at my door. So I have had to pay £690 of council tax that I never should have paid.

Our experience with Chestertons has been appalling.
After being badly let down over an apartment rental for my daughter, we then had to fight to recover our £398 holding deposit.
Despite Chestertons agreeing to refund the money, providing my bank details on 18 September, and receiving repeated assurances that payment would be made, the money still hasn't arrived.
I have now had to issue a formal letter before action and escalate the matter to senior management simply to recover money they have already agreed to return.
I run a property company myself, and I find this standard of customer service extraordinary. We would never dream of treating our customers in this way.
It makes me wonder how many people simply give up pursuing relatively small amounts rather than go through this aggravation.
A national estate agency should be setting an example, not forcing customers to threaten legal proceedings to obtain an agreed refund.
Absolutely disgraceful. I would not recommend Chestertons.

Chestertons have been managing my property in SE8 for a couple of years and I am extremely happy with their management service. My property manager Ann Dickson is amazing. She is professional, very efficient and also a great problem solver and Chestertons are lucky to have her working for them. I also have peace of mind that my property is in such safe hands

I have worked with Chesterton's Covent Garden for over 15 years. Their Lettings Team, as led by Tim Fifield and Emily Scarborough are always excellent. And their new addition to the team, Josh Willoughby is of the same professional and personal standard. Indeed, in the short time he has been at Covent Garden he has surprised me with the tenacity and speed with which he has secured high standard lettings for my properties. In short, a great addition to a brilliant team.

Persistent service failures two months into tenancy

I have been renting a property through Chestertons for more than two months and have had to contact their office repeatedly about matters that should have been resolved at handover or shortly afterwards:

- Pests: an ongoing rat and mouse infestation that remains unresolved.
- Previous occupants' belongings: household items were left in the property at handover.
- Cleaning: a deep clean was promised, but the property was not properly cleaned before I moved in.
- Security: I am still awaiting the access details for the security cameras and the outdoor key safe.
- Maintenance: several items within the landlord's maintenance obligations remain outstanding.

In each case, responses have been slow or absent. It should not require repeated follow-up to have basic matters addressed.

Were I a landlord, I would not engage Chestertons. Delays in dealing with issues such as pest infestation not only inconvenience tenants but also put the landlord's property at risk.

Ryan Briggs is an absolute star. Very diligent, super responsive, always available - we are super happy with his top notch service.

Risida is the main reason that I am writing this review and giving the highest rating. She is the first agent in my life with the full dedication to truly help tenants. Compared to other agents, she really worked hard to make all the issues at the place that I rented go away quickly. Thank you, Risida!

I was very happy with the service I received from Chestertons in relation to the sale of one property.
The sales team were very helpful and attentive; from the negotiation of the sale price in a difficult market to the completion of the conveyance.

Do not do business with them. They let a tradesman into my home without telling me. They gave him a key and he just opened the door. I thought I heard something upstairs. I walked up there and there was a man standing in my kitchen!!!!!!!!!!!!! Do you know how terrifying that is?
They have messed up on many occasions.

A *BIG* shout out to Georgia Dodsworth at Chestertons Battersea/Wandsworth for very patiently helping me with my what some would consider very bespoke requests regarding my SW18 letting. Very happy tenants and very happy (10 years) landlord. THANK YOU Georgia.

Superb experience with Chestertons. I needed a short term let for my son in London who was moving there from overseas. I replied to an ad for a property and Yuliya emailed me back straight away. I gave her the budget and when I needed the property for. She sourced me what was available and sent more detailed information by WhatsApp. Ultimately she had the whole thing sorted for me in 3 days and I could not have been happier with her service and professionalism. Yuliya is incredibly efficient and an absolute pleasure to deal with. I could not recommend her or Chestertons highly enough. She is a credit to the company.

Tim Gray was amiable, puntual and very efficient. Would recommend Chestertons.

I bought a flat in Pimlico, negotiating a price very quickly with their help. The team were very professional, provided good advice, were responsive on the telephone and email, and allowed access on a number of occasions for measuring up, builders etc. They were always on time for appointments and most importantly were personable without any of the bs you sometimes get.

I recently rented a property through Chestertons. The letting agents were nice enough, but the moment we were handed the keys, the property management arm of Chestertons has been an absolute nightmare. The property was filthy when we moved in, so they promised to send a cleaner. The cleaner arrived, but told me that they'd only been instructed to clean one portion of a skirting board and steam clean the carpets. When I pointed out the grimy, sticky, filthy walls in every room, I was told they 'didn't clean walls.' Turns out, that was the least of our problems. There are no keys to the windows in the apartment and they're locked shut. The alarm system, which we were given no instruction for, beeps in the middle of the night and flashes a bright blue strobe light every time my partner or I move in the night. The previous tenant left furniture and wall mirrors in an unfurnished house, and there are a bunch of other minor maintenance issues we've flagged. The answer we keep getting is that they're "looking into it" and "hope to have an update soon".
I hope to get a good night's sleep soon, but given the alarm system scenario, that seems unlikely. What's more likely is that I'll move out ASAP (thanks, new tenant's rights!) and never deal with Chestertons again.
AVOID AND BEWARE, TENANTS!