Parham Hashemi was responsive and helpful in helping resolve a property issue.

KFH manages our rented flat in Putney. Almost three weeks in, nearly every issue we’ve raised is unresolved, and we’ve had to chase for every update, document and decision.

On our move-in day, the inventory clerk broke a key in the building’s main door using the wrong keys supplied by KFH, locking all 18 residents out of the building. The professional clean required by our tenancy agreement hadn’t been done (including food left in cupboards), so we had to hand the only set of keys back and couldn’t move in for two days. KFH has refused to refund the rent for those days.

Every smoke and carbon monoxide alarm in the flat had expired before we moved in, two by around seven years, and two failed testing at check-in. None has been replaced, and we have reported this to Wandsworth Council.

In the main bedroom, the carpet is worn through, with a large hole where it has perished under a leaking radiator. Paint and plaster are crumbling off the wall and fitted wardrobe from historic leaks, with damp and mould. The landlord has refused to replace the carpet or redecorate and has only agreed to treat the mould, which hasn’t happened yet. We have had no answer on the radiator or ceiling leaks, and still can’t fully unpack in that room.

Two working adults have been sharing one set of keys since moving in, coordinating several times a day so whoever gets home first can get in. KFH still hasn’t provided authorisation the locksmith will accept, so we can’t cut a second set of keys or a management set for the KFH office. As a result, contractors cannot access unless one of us takes time off, and visits come with less than a day’s notice. I have already taken annual leave at short notice to provide access.

We only received the check-in inventory after asking for it, and our corrections have not been acknowledged. Our formal complaint on 7 October has had no response, and the senior manager we were told would contact us hasn’t.

We pay our rent in full and on time and expect a safe, properly managed home. Awful experience, I would not recommend KFH. I will update this review if things are resolved.

KFH does not care about you if you are renting. The offer forms forwarded to us as prospective tenants included numerous legal inaccuracies, like insisting on (illegal) fixed-term contracts even though the renter's rights act took effect five months ago at time of writing. When we called to ask for clarification about holding deposits, also confusingly expressed, we were told we needed to wire over money within *one hour* of having an offer accepted. Doesn't matter if you're sick, in the office, on transport, etc - this office does not think you are worth more than sixty minutes of their time. Contrast this with the fact that after dropping everything and turning in our documents the *very same afternoon* as our (weekday) viewing, we never received so much as a reply from the agency. KFH's totally one-sided sense of urgency is manufactured entirely in order to apply maximum pressure on tenants, and once it's their turn to follow through they couldn't care if you're dead or alive. Take your business elsewhere if you have a choice, don't trust such an unresponsive and predatory corporation with something as important as the roof over your head.

Terrible communication and slow action on essential safety issues. Managed by our property manager Arvind.

KFH manage our rented flat in Putney. At check-in, their own inventory showed a non-working carbon monoxide alarm by the boiler and a faulty smoke alarm. Over two weeks later neither has been replaced or repaired, and we've had to report it to the local council.

We couldn't move in on our start date because the agreed professional clean hadn't happened. The flat has damp and mould in the bedroom wardrobe from old leaks, plus a worn and damaged carpet, which KFH / the landlord won't address. Getting authorisation for spare keys has taken over two weeks and is still no closer to being resolved, leaving two working adults sharing one set and no management set for workers to attend so works have required us to take emergency days of annual leave to facilitate.

We've raised a formal complaint and are still waiting for answers now over 14 days into our tenancy. We pay full rent on time and expect a safe, legal, properly managed home in return.

When these issues are resolved, I will update this review.

I had an absolutely appalling experience with this estate agent, who managed a B&D Reside property that I rented. Their conduct was completely unacceptable. They were fully aware of ongoing issues with the property yet repeatedly failed to take any meaningful action to address them.

Even more concerning was their complete lack of response to serious antisocial behaviour from the neighbouring flat, which was also managed by the same estate agent. Despite being provided with evidence of the ongoing antisocial behaviour, they failed to take any meaningful action to address the situation, even though both properties were under their management.

Their lack of accountability, professionalism and concern for the wellbeing of their tenants was shocking. It is completely unacceptable for a managing agent to be aware of serious issues affecting residents and simply disregard them.

The level of negligence, unprofessionalism and indifference I experienced was disgraceful. I will be formally reporting my experience and their handling of these matters to the Ombudsman, as I believe their conduct warrants an independent investigation.

I would strongly advise anyone considering renting through this agency to think twice. No tenant should have to endure such disregard for their safety, wellbeing and basic right to peaceful enjoyment of their home.

I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.

I've been a landlord client with KFH since 2022, at the 1 Station Approach, Lee, London branch, originally on a lettings-only basis, and that service was fine. Earlier this year I upgraded to their fully managed service for my property at Hither Green Lane, London SE13. This has been a genuinely poor experience.

Since the upgrade I have experienced:

Late payments to me as landlord, with no explanation offered in advance.
Repeatedly unanswered emails, and promised call-backs that never happened.
Tradespeople sent to the property despite explicit instructions not to send them.

I raised this with my property manager, Elliot Swaby, who said he'd follow it up — I had to chase him two weeks later for any update. It was then escalated to Jess Hare, Client Relations Manager, who has been equally unresponsive.

My formal complaint was handled by Wanda Charuk, Senior Regional Team Manager. She did not reply within KFH's own stated complaints timeframe and only responded after I sent a reminder. When she did reply, her response did not reflect a full reading of the complaint I had submitted and has not replied to my follow up email.

As KFH has not resolved this properly or within their own stated complaints timeframe, I am now escalating the matter to The Property Ombudsman.

Would not recommend the fully managed service based on this experience. Happy to update this review if the issues are actually resolved.

Parham at KFH took over the day to day management of my rental property recently and I’ve been impressed by the care and attentiveness he brings to every task. Communicative, personable and efficient I’d highly recommend him as a property manager.

The KFH Dulwich Village branch have that brilliant balance of being professional and extremely knowledgeable, while also being so warm and friendly. We felt we were in very safe hands for the sale of our flat.
Sharon moved heaven and earth and pulled off a pretty wobbly chain of six properties - superb management of us, our buyer, and very sage advice about to handle our purchase. And she’s also good fun!!
We wouldn’t hesitate to recommend them - we felt like someone was in our corner and had our best interests at heart while navigating a long and difficult process.

Our experience with Parham Hashemi was lovely! They carried out a a house view in efficient time without disruption while we were working from home at the same time. Very happy!

Ella was excellent very professional and highly recommended .
Her attention to detail was first class and made some wonderful suggestions

Will go to the top for sure

Very professional service from start to finish of the sale process, Shaun in particular kept me fully informed as to progress & chased on my behalf all the other parties involved.
Many thanks for your efforts , no hesitation in recommending Shaun & his team @ KFH Highgate branch.

A textbook example of how a “fully managed” service can become anything but.

My property was originally managed by a small independent agency that was responsive, communicative and gave me confidence that my property was being looked after. After the agency was acquired by KFH, the quality of service changed dramatically.

There was almost no communication about the takeover—no proper introduction, explanation of what would change or reassurance about continuity. Almost immediately, my rental payments became problematic. Rather than acknowledging how serious this was, I was asked to “bear with them” while KFH resolved its internal issues.

Unfortunately, this was only the beginning.

Throughout the tenancy, I experienced repeated basic management failures. KFH exceeded agreed spending limits without obtaining my authority. When challenged, they said they believed they had acted in my “best interests.” But a managing agent should not decide that agreed financial limits no longer apply.

On another occasion, I was encouraged to replace furniture because KFH told me the tenants intended to renew. Shortly afterwards, the tenants served notice and left. KFH responded that they could not control what tenants told them. That missed the point: I incurred the expense because I relied on advice from my managing agent.

Communication between KFH departments also appeared poor. One team handled notices while another discussed renewals, and information was inconsistent. I frequently found myself joining the dots between departments that should have been communicating internally.

The clearest example came at the end of the tenancy. I specifically opted out of KFH’s utility-switching service. KFH confirmed in writing that all related actions had been cancelled and that transferring the utilities would be my responsibility.

Despite this, the utilities were transferred anyway.

KFH later admitted that its utility partner had ignored the cancellation instruction. Yet instead of resolving the problem, KFH told me the transfer could not be reversed and that I would have to deal with the consequences myself.

They confirmed the service was cancelled, carried it out anyway, admitted the error was caused by their contractor—and still left me to resolve it.

By the end of the tenancy, I had lost confidence in the service. I personally prepared detailed responses supporting proposed deposit deductions with inventories, invoices and written explanations. Despite paying for fully managed property management, I was doing much of the work myself.

The adjudication raised further concerns. Evidence requested during the process was apparently not supplied, and some claims failed because supporting evidence I would expect a professional managing agent to obtain or submit was missing. Regardless of whether every claim would have succeeded, a landlord paying management fees should not have to wonder whether their case was presented properly.

The formal complaints process was equally disappointing. Each failure received a separate explanation or justification, but nobody appeared willing to acknowledge the overall pattern. Even where KFH accepted mistakes, the practical consequences remained my responsibility.

After speaking to several other landlords in the same building, I learned that many had experienced similar problems following KFH’s takeover. I can speak only about my own experience, but those conversations suggested it may not have been isolated.

A fully managed service is not cheap. Landlords pay for professionalism, competence, communication and protection of their interests. Instead, I repeatedly found myself chasing updates, correcting mistakes, dealing with suppliers, preparing evidence and managing matters I had specifically paid KFH to handle.

The greatest irony is that KFH’s management service created significantly more work for me than it removed.

After two years, I am left with one simple question: what exactly were my management fees paying for?

Based on my experience, I cannot recommend KFH’s property management service.

Terrible service in lettings and virtually no property management concerning serious issues with house.
It is shocking how unprofessional and uncommunicative they are have been despite renting a high end property with them. We were left as a family on our own and ignored.

After attempting to sell my property for the 5th time, I am grateful that it was Liam handling the transaction. He was honest, proactive and responsive to everything that was asked. Even towards the latter end of the sale where there were doubts, his reassurance and experience to get it over the line was invaluable.
Thankful to him and also to Sebastian who is head of the branch who helped advise when it was right to get back on to the market and go for the sale.
Also side note to thanks to the head of Lettings, Dillon Brown who supported the rental side of things over the past few years.

I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked.

Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process.

Would highly recommend KFH as an agent.

KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.

My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge — supported by her long tenure — have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed.

To be clear the 5* rating is for her. The wider organisation has areas it can continue to strengthen, Andree’s commitment and reliability have been exceptional. She is the reason our interactions have been smooth and well‑managed, and we are grateful for her support.

We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.

Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize.

We then had issues once we moved in with the first property manager we were given, which included not replying to emails or returning phone calls when we reported a broken washing machine and dishwasher. It took two months for our dishwasher to be fixed and three months for our washing machine, at which point we had spent hundreds of pounds and many hours lugging laundry to and from the laundrette. This was finally resolved by senior management in KFH once we filed a complaint.

After this, we had a new property manager - Shane - take over. Shane was communicative, friendly, and did things for us in a timely manner from when he took over until after we’d moved out. It was a welcome change from our former property manager, and went a long way to improving our experience with KFH. Thank you Shane!

The final nail in KFH’s coffin for us was that they contacted us to start booking viewings of our flat which was for sale, without telling us the property was being sold. The shock and disappointment of finding out that your home is for sale - live, online, and on the market - from someone asking to come view it the next day at 5pm is not one anyone wants, and KFH admitted there’d been a miscommunication and they’d ‘forgotten’ to tell us that our landlords were selling our home (to make clear this was separate of our property manager who did his best for us).

My review would be 1 star if it wasn’t for Shane’s property management bringing my rating up. I generally wouldn’t recommend renting with KFH.