I cannot speak highly enough of Lauren Daley, Senior Property Relationship Manager at KFH. We recently found ourselves in a highly stressful and complicated situation with extremely difficult, uncooperative tenants. Lauren stepped in and handled the entire ordeal with absolute professionalism, grace, and tenacity.
During a recent property inspection, she expertly navigated a very challenging and hostile environment, maintaining her composure while ensuring she gathered the exact information and evidence we needed. More importantly, her unwavering perseverance directly resulted in securing vital signatures on a time-sensitive legal document, resolving a massive headache for us as landlords.
Her communication has been flawless, keeping us updated every step of the way, and she has given us immense peace of mind during a very tough time. If you need a property manager who will genuinely go to bat for you, handle the hard conversations, and get results, Lauren is exactly who you want in your corner. Thank you, Lauren, for your brilliant work!

I phoned KFH who had been managing my property, which is being sold. I wanted some certificates to aid the sale and within minutes they had been sent to me. The member of staff Deandra Grovell-Campbell who helped me was polite,kind and extremely efficicient. In the ten years this firm has acted as my agent I have always had an exemplary and helpful service.

West Wickham branch. Laura and her team including Holly, Harry and Emma were excellent! Very friendly, knowledgeable and efficient. Gave great advice and managed the whole process really well. Thank you!

My experience with Temi Ogunbanjo was very disappointing.
I viewed a property and had a very positive interaction with the agent. I was asked to provide detailed information about myself, discuss my move-in date and even leave a review following the viewing. Based on these conversations, I felt that my application was being seriously considered.
However, after providing all the requested information, communication completely stopped. I sent email and text message requesting an update, but received no response at all.
I understand that properties can be let to other applicants and that not every application is successful. What I find unacceptable is the complete lack of communication and basic courtesy. A simple update would have allowed me to continue my search without losing valuable time.
As someone urgently looking for a home for myself and my children, I waited 6 days expecting feedback that never came. This left me with a very negative impression of the service and professionalism I received.

Bunch of unprofessional agents, disgusting service

My property manager Andree Woods is always very helpful and any issue is always dealt with swiftly.

Mel in the KFH Chislehurst office has provided exemplary service to me on my house hunting journey. I am eternally grateful for all her hard work supporting me in this process.

Agreed an apoitment and they simply did NOT turn up very dissapointing

Thank you Randall - Excellent service as usual from KFH

Melissa was exceptional throughout our house search and genuinely went above and beyond at every stage.

Rather than simply sending property listings, Melissa took the time to understand what was important to our family and proactively reached out whenever she thought a property might be suitable. She regularly suggested areas for us to explore, shared valuable local knowledge, and provided honest, thoughtful advice based on her experience.

What stood out most was how much she genuinely cared about helping us find the right home, not just completing a transaction. We always felt that she had our best interests at heart and was invested in helping us make the right decision for our family.

Melissa was professional, responsive, knowledgeable, and incredibly supportive throughout the process. Her dedication and personal approach made a real difference, and we would not hesitate to recommend her to anyone looking for a property.

Thank you, Melissa, for all your hard work, guidance, and care.

It was a nightmare experience with KFH as a landlord after my property was transferred from the "Let Only" service to their full management service. Whenever a tenant reported an issue, KFH would send a contractor, and invoices would be raised even when little or no work appeared to have been completed. Some of the invoices sent to me provided no clear indication of what work had actually been carried out.
Their contractor, Elite Management Ltd, appeared to be completely unreliable. In my experience, they did not carry out work properly and charged excessive prices for poor-quality service. One particularly bad incident involved a kitchen sink problem. The contractor visited the property, but during the visit the entire sink pipe collapsed, causing water to flood the kitchen floor. Instead of taking any temporary measures to stop the water or make the situation safe, they simply left.
The whole situation was incredibly stressful and frustrating. To make matters worse, a few weeks later I received invoices for the work that had resulted in the collapse in the first place.
After a lengthy complaints process and considerable correspondence, KFH's complaints team eventually agreed to waive the invoices. However, this did not change the fact that the entire experience was extremely frustrating and poorly managed. Overall, it was a completely horrible experience, and I was very disappointed with both the management service and the contractor's handling of the situation.

This was my first time dealing with KHF and it was the worst experience ever. Abbie Rogers was extremely unprofessional and rude. You can tell when someone is experienced in their job and when they are young. We kept stressing to her we need an update on whats going on with the tenenacy agreement as we needed to vacate the existing flat too (bearing in mind we had given the holding deposit more than a month before out move in date and also accepted the offer- and we had 2 young children) she was very dismissive and rude kept saying stop emailing and that she will update when there is one.

HIGHLY RECOMMEND STAYING AWAY FROM ABBIE ROGERS!

Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill

My experience with the Canada Water branch was incredibly frustrating, easily the worst I’ve had with a letting agent.

From the start, the process was chaotic and poorly managed. We were left waiting for over an hour with no real communication, and even after more than six weeks, the agreement still wasn’t finalized.

The agents came across as disorganized and lacked basic ownership of the process. I had to repeatedly chase for updates and push things forward myself, which is completely unacceptable.

Overall, a very disappointing experience and far below what you’d expect from a professional service.

I’ve been to a number of viewings across different branches and the overall service I’ve received has been consistently poor. Staff don’t give you much time and are quite blunt. Given this is a role requiring people skills, more training is required of staff. There’s also the sensitivity of buying a home which is often overlooked. The process of putting in an offer is quite long and they don’t discuss with you, they just send you a link.

Beeter than gaine

Rita and Joe from the northcote road branch have been amazing.
Nothing has been too much trouble and they have gone above and beyond to ensure a stress free as possible process for my sale.
Can’t thank them both enough and would highly recommend

Jess Prescott - an amazing relationship manager. Thank you!!

I have just wasted two and a half hours of my time driving to view a house that the agent couldn’t get into because of poor communication with the seller.
Highly unprofessional. The house itself was very misleading from the photos displayed. I would recommend a visit before booking a viewing for the property on Cannon Hill. Problematic giant tree just yards from the property that would most likely not letting in any light and a huge block of flats next door with scaffolding. Just giving you a heads up if you want to view it. Agent made no attempt to make things better either. Not going to bother with this lot again.

Anita and Terence were excellent in dealing with sorting out my first ever tenancy - I have always owned my home in the past so it was a new experience and I needed reassurance and educating which was always provided, when needed.

Very friendly and helpful, with great understanding of what sort of property I needed.