Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!

Lisa at the Hayes branch has been excellent in chasing the other solicitors and also the management company to get us close to completing the purchase of a flat. She has been so helpful and supportive in navigating this process. I would thoroughly recommend her.

All my interactions with Andree are great but I don’t like the automated system

A credit to the property manager Andree, who handled very professional and efficient some maintenance appointments for me today.
Excellent service!

We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far.

Communication is excellent, and it’s clear that Andree genuinely cares about providing a positive experience for her tenants. Any maintenance issues have been dealt with promptly and efficiently, making our tenancy smooth and stress-free.

I would happily recommend KFH to anyone looking to rent a property. Thank you, Andree, for making renting such a positive experience!

We purchased a property through KFH West Dulwich. Many months after our offer was accepted, we finally completed and moved in, to our surprise on that day the house didn’t resemble much the property we had agreed to buy.

Both front and back gardens had been completely neglected to the point where you can’t basically walk around, the carpets were in an appalling and unusable state. The house was so dirty that every surface was covered in dust and mouse droppings, there were spider webs throughout the property, and it was clear that no effort had been made to leave the home in a reasonable state for its new owners.

When we raised our concerns, the estate agent responded that their role was basically to hand over the keys. While we understand that the condition of the property is ultimately the seller’s responsibility, we would have expected the agency to provide at least some guidance to them about leaving a property in a presentable condition for completion, especially since we were patient enough to wait much longer than the original estimate date.

What should have been an exciting day turned into a disappointment within the first ten minutes of walking through the door. The lack of care from the sellers, left a very an awful impression, when you pay over a £1m for a house, one would expect some decency from the agents and the sellers to leave the place in a nice state.

I am writing this review to provide feedback about Fixflo. It is most unsuitable for communication with a managing agent concerning work to be done. As a client you need to be able to communicate with your agent in confidence, discuss options and provide private and confidential feedback, not communication that is available to other parties.
As it is, links to the communication often do not work. You frequently need to re-access communications when planning a job and much later when doing accounts or preparing tax returns but you need new authorisation, a new link, to access a Fixflo communication. There is generally difficulty getting that, if it happens at all.
In general this program is an unwieldy, unreliable gimmick that is very awkward to use and is not fit for purpose.
I have been a very satisfied customer of KFH for 15 years. I am very happy with the support I get from my managing agent and other kfh staff but this system is unfortunately something that makes me reconsider my custom.
I have put a date on this review because the website requires it but it is not date specific. It is an ongoing problem

We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.

Hello, we have recently joined the KF&H agency. We are happy, but we want to thank Nick Di Palma especially for everything he has done for us. He always responds when we have problems with the house we live in (we rent it). Thank you Nick!
Kind regards Rumyana/Borislav

KFH found us our buyers within 5 days of the house going on the market.
It was a complicated sale and Melissa was exceptional in her support and guidance. Deana was equally as helpful. Calls were always answered and emails responded to. All in all I would highly recommend the sales team at Chislehurst.

On the whole I had a positive experience dealing with KFH. Having had my flat on the market for over a year with no buyers I was recommended KFH.

My two main contacts were Ellis Cruise and Joe Newson. They were very quick and frank about the what my flat would actually sell for and were quick and efficient in getting it on the market and finding a buyer. Although the process itself took much longer than I and they anticipated and the actual price achieved was below my expectation, I think they did everything they could to complete the sale and kept me well informed throughout. I am happy to recommend them.

Andree is always very prompt and is good about replying and keeping me informed with property management issues

Andree is always quick to respond to any questions I have and deals with them efficiently.
She's always cheerful and friendly on the phone and feeds back any information to me.

I began renting a flat with Draker and was impressed by their quick responses. However since the merger with KFH I have been very frustrated. They are quick to take their fee and slow to provide service.
Waiting nearly two months for KFH to address a matter of reference checking is wholly unacceptable and demonstrates a lack of professionalism.
I would suggest thinking twice before using this firm

KFH’s sales team was good, but the property management was extremely poor. All of the frequently changing property managers seemed to do only the bare minimum coordination and failed to identify obvious issues with work carried out by the tradespeople they arranged, leaving both the tenants and me, as the landlord, to pick up the slack.

I rented the property out for 2.5 years expecting peace of mind and a well-maintained home, but instead I came back to a long list of problems, a great deal of work, and unnecessary distress. The result was the opposite of what I had paid for.

Even now, 5 months after the end of the agreement, I am still chasing outstanding money and unresolved issues. There was no client-centred approach whatsoever, and I would not trust them again for property management.

Melissa was excellent throughout my sale. She kept me updated at every stage, pushed things forward when needed, and made the whole process feel organised and under control. Her communication was clear, honest and reliable, and she genuinely cared about getting the right outcome. A pleasure to deal with.

From the very beginning, our experience with KFH was outstanding.

Susan’s strategic advice on how to bring the property to market, pricing, and handling multiple offers was exceptional. Her expertise gave us complete confidence that we were making the right decisions throughout the process.

Melissa was simply amazing. She combined professionalism with genuine warmth and empathy, making what was an emotional time so much easier. She was always personable, considerate, and caring, and nothing ever felt like too much trouble.

One of the things that really stood out was how proactive Melissa was in keeping everything moving. I had several valuable meetings in the office where Melissa connected me with the buyers to agree completion dates and work through the final details together, which made the whole process feel collaborative and helped avoid unnecessary delays.

Melissa also arranged for us to meet the buyers on completion day so we could hand over the keys personally, show them around the house, and share the history and character that had made it such a special home for us. It was a thoughtful touch that meant a great deal to us and to the buyers.

The entire KFH team combined outstanding professionalism with genuine care and personal service. We always felt informed, supported, and in very capable hands. We couldn’t have asked for a better experience and would wholeheartedly recommend KFH to anyone looking to buy or sell a home. Thank you, Susan, Melissa, and the whole team!

Max provided an exceptional customer experience for us from the viewing to signing contract stage of our rental property in Putney. We are so thankful for Max's consistent communication and strong willingness to guide us through the process. Max was readily available to support us with any queries in a calm, professional and polite manner.

We'd also like to thank Farhana for doing a brilliant job showing us a close contender flat. Farhana was highly professional, intentional and informative in the way she showed up. She actively listened to our preferences and did a fantastic job sourcing a wonderful prospective apartment.

Many thanks Max and Farhana for a truly pleasant experience for what could have been a stressful transition!

Despite only being with us for a short period of time, Vyara has been excellent and markedly better than our previous property manager. She always replies within the same day and checks in to ensure any issues have been resolved.

My property manager is Vyara Panayotova - she is very helpful, and ensures that all issues are resolved promptly and successfully. We are very happy with KFH and would recommend both Vyara and the agency as a whole :)