I recently sold my property and purchased a new home with the help of Millie Winfield, and I couldn't be happier with the service I received throughout the entire process.
When the seller of the property we were purchasing pulled out, Millie helped us find another home. Buying a home can be stressful, but Millie kept me fully informed at every stage, provided clear advice and was always available to answer any questions. She took the stress out of the entire process.
What impressed me most was her dedication and commitment to keeping everything moving forward. She proactively liaised with solicitors, buyers, and other parties in the chain, helping to resolve issues quickly and ensuring the transaction progressed as smoothly as possible.
Her market knowledge, attention to detail, and excellent communication gave me confidence throughout. I genuinely felt that she had my best interests at heart and went above and beyond to make what can be a challenging process much easier.
I would highly recommend KFH to anyone looking to sell or purchase a property. Her hard work, professionalism, and support made a significant difference, and I am extremely grateful for everything she did.
Thank you for helping me successfully sell my property and find my new home.

Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.

Under KFH’s management, prolonged water ingress caused damp and mould so serious that the council’s Environmental Health team had to serve a statutory notice because necessary works had not been completed. Despite that intervention, remedial works remained outstanding when our tenancy ended.

We also endured approximately eight months without a properly functioning shower and a separate roof leak that persisted for around 235 days.

This was not one unfortunate delay, but a sustained failure to manage serious defects effectively. Based on our fully documented experience, I strongly warn tenants and landlords against entrusting a property to KFH. If zero stars were possible, that is what I would give. Avoid at all costs.

I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!

Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number — the buyer we chose was the right one and stayed the course to completion.

What stood out most was how proactively she managed the middle of the process. She chased the buyer's side for updates without being asked, spotted when enquiries had gone astray at our solicitor's office and produced the evidence that helped us untangle it, and was consistently quick to come back to us.

We were selling while preparing to relocate abroad, and Linda made a genuinely stressful few months a lot more manageable. Would recommend her without hesitation.

KFH have managed my property for over 10 years and overall I have found them professional and responsive. Particular thanks should go to Shane who has been instrumental in the improved service levels.

They stole my holding deposit and blamed it on failed Goodlord referencing.

When I ask for my money back, they say speak to goodlord.
when I speak to goodlord, they say speak to KFH.

It is KFH who took the holding deposit so they should give it back.

They are crooks operating in the London Area for preoprty letting

Excellent tenant relations. Great help with problem solving and facilitating resolutions through complicated repair works.

Special mention to Oliver for his excellent work and committment.

Effective communication with the team in East Dulwich, they were active in seeking buyers, advised me well with regards to pricing and got the job done in a fair and open way.
5 stars!

I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management.

Unfortunately, those hopes were short-lived. Property managers were swapped out constantly, and most were incapable of communicating basic maintenance issues to the landlord.

When I faced severe issues—including ongoing serious neighbor disturbances involving the local council (RBKC) and the police—management showed complete apathy. My repeated requests to break the tenancy were ignored for months.

Now that I am finally leaving, they have failed to even acknowledge my termination notice or outline the next steps.

I am expecting a full refund of my final two months' rent payments, and I am fully prepared to escalate this legally if my funds are not handled properly.

Avoid this agency at all costs.

We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.

I rented a flat through KFH for two years

All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time.

Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them.

The worst renting agency in my opinion. Beware

We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6–7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.

These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process.
I was satisfied with the service provided.

Professional. Keep you advised throughout the process.