Londonist DMC Reviews 

The process for signing my accommodation has been very easy thanks to Khaled Matar. He worked around all my needs and was extremely helpful and quick to respond. Will be back to write another review once I've moved in.

Had a great experience booking Chapters white city residence with the Londonist. My agent was Khaled Matad and he was extremely helpful throughout the process. I was quite skeptical at first because I made the booking from India and wasn’t quite sure whether they’re a legitimate company or not, but their team was extremely helpful throughout and they do have good deals on short term accommodation stays.

Sanbir has been very patient and helpful with me find a room he is very helpful guy

I had a very bad experience with this accommodation.

The management and staff are unprofessional and unhelpful, and the overall attitude is disrespectful.
The rooms were dirty and poorly maintained, which is completely unacceptable.

I also faced a serious issue with a parcel collection. The courier came to collect my shipment, but the reception refused to hand it over, causing unnecessary delays and financial stress.

In particular, a staff member named Marwan was extremely uncooperative and handled the situation in a very unprofessional manner.
I do not recommend dealing with Marwan.

Based on my experience, I do not recommend this place to anyone, whether for accommodation or for dealing with the management.

I booked through Londonist for a two-month stay in London. Long story short--please don't book through them. The management is a pure nightmare. It takes literally forever for Londonist to respond to issues that came up during your stay--no response through emails, text portal and whatsapp messages only lead to standard responses by AI bot. Plus, it's been more than two months since I checked out and submitted my deposit refund request, but I still have not received my money back. I will never book through them again.

My experience with Londonist has been extremely disappointing, mainly due to the unacceptable condition in which the room was delivered.

Upon arrival, it was immediately clear that the room had not been properly cleaned or prepared for a new resident. There was hair throughout the room, dust and grime on surfaces, and food residue left in and around the sink. In several areas, there were old and unpleasant stains, suggesting a lack of proper maintenance and inspection.

Most concerning, there were visible signs of mold in the room, which is particularly alarming in student accommodation. This, combined with a strong and unpleasant smell, created an unhealthy and uncomfortable living environment from the moment I moved in.

Beyond hygiene issues, the room was in very poor physical condition. The furniture was old, heavily worn, and visibly damaged. Multiple drawers were mechanically defective, with no drawer rails installed, making them difficult or impossible to use properly. These are not cosmetic problems but issues that directly affect basic daily living.

When I raised these concerns, communication was slow and frustrating. Emails and calls often went unanswered, and responsibility was ultimately denied, with reliance placed on general disclaimers rather than addressing the actual condition in which the room was handed over.

Based on my experience, I would strongly advise prospective students to avoid booking with Londonist and avoid staying in their accommodations. Do not rely on advertised standards or assurances — what is delivered may be very different from what is promised.

I had a really smooth experience arranging my student accommodation through Londonist. Thakur was especially helpful throughout the process - very responsive, clear with explanations, and patient with all my questions. He made what can be a fairly stressful process feel straightforward and well organised.

Communication was quick and professional, and I felt well supported from start to finish. I’d definitely recommend Londonist to other students looking for accommodation, and thanks again to Thakur for his help.

La estancia estuvo bien pero NO me han devuelto el depósito tras más de 6 semanas, no contestan e-mails, ni llamadas. Soporte solo te abre tickets de demanda que nunca nadie contesta. LADRONES!!! NO RESERVÉIS CON ELLOS.

——
Actualización: después de reclamar por WhatsApp, e-mail, llamar por teléfono, por el soporte de la app y de la web y nunca recibir respuesta durante largas semanas, tras poner malas reseñas por Internet es cuando por fin dieron señales, solo le preocupa su imagen pero la realidad es que para venderte la habitación son muy rápidos y para devolverte el dinero ha tardado 2 meses y he tenido que insistir mucho y llegar a este punto.

No recomiendo para nada la experiencia, habitaciones pequeñas, carísimas y luego tienen una atención al cliente pésima.

Ahora que por fin me lo han devuelto se preocupan de venir aquí a contestar a la opinión en Trust Pilot para no tener una mala imagen pero habéis estado 2 meses sin darme ninguna respuesta.

Sanbir has been very patient and helpful with me. I was able to find a room within my budget and get it booked and sorted. There was a fee I wasn’t expecting however this was beyond Londonist’s control and came from Unite Students. I really appreciate Sanbir’s help with answering all my queries and getting back to me quickly.

Khaled has been very helpful throughout the booking process. Can recommend!

Taha made the booking experience very easy, answering our questions quickly by text and call. We will appreciate having him as a personal contact, available to assist us as required moving forward. Great service so far…thank you!

Axo Seven Sisters: Where Comfort Meets Convenience
⭐⭐⭐⭐⭐ 5/5 Stars
I extended my stay at Axo Seven Sisters - that’s how good it is.
Why I’m Staying Longer
Spacious Living
Genuinely roomy accommodation with modern aesthetics - rare for London! Wall-mounted TV, clean design, and enough space to actually breathe and make it your own.
On-Site Gym
Built-in fitness facility = no expensive memberships, no commute. Perfect for maintaining my 4:30 AM workout routine without leaving the building.
Staff That Actually Care
The team here doesn’t just tick boxes - they genuinely listen and accommodate residents’ needs. Responsive, professional, and considerate. This alone made me want to stay.
Location Wins
Doorstep Convenience:
∙ ASDA & Aldi literally on your lane
∙ All major superstores steps away
∙ Tottenham Hale: 0.5 miles (easy walk)
∙ Retail park nearby
∙ Beautiful park: 0.1 miles for morning walks
Everything you need is within a 5-10 minute walk.
The Real Deal
Spacious rooms + gym + top-tier service + unbeatable location = exceptional value. You’re getting premium living without the London premium pricing.
Bottom Line: I chose to extend because Axo delivers on every front. When your accommodation checks all boxes and the staff genuinely cares, why go anywhere else?
If you want space, convenience, and community in North London without breaking the bank - this is it.
Perfect for: Students, young professionals, fitness enthusiasts, anyone who values their space and sanity in London.​​​​​​​​​​​​​​​​

Khaled Matar .Thank you for making the process seamless especially payments

Thank you for your comment.
You cashed my cheque for € 2,000 for substandard accommodation that I never occupied!
Conclusion : If you cashed my cheque, you therefore have all my contact details. Please send me your contact details and the name of your boss.
His name,
His role in the company,
His direct telephone number,
His office address,
His email address

Merci pour votre commentaire.
Vous avez encaissé mon chèque de 2 000 € pour un logement insalubre que je n'ai jamais occupé !
Conclusion : si vous avez encaissé mon chèque, vous disposez de toutes mes coordonnées, alors veuillez m'envoyer les vôtres ainsi que le nom de votre supérieur.

Son nom
son rôle dans la société
son numéro de téléphone direct
son adresse au bureau
son courriel

Derin was amazing and he proved his skills when it comes to problems solving
He is honest reliable and very helpful calm while solving any problem
Thank you for your help and thank you Londonist for your amazing team

Thakur was extremely helpful and responsive. He was quick to assist and handled everything professionally and positively. Much appreciated.

I am a resident in one of Londonists accommodation in London. I booked my ensuite through Khaled Matar who honestly has been great support throughout my process. Khaled Mater is a very good person, he is trustworthy and reliable and had always offered assistance and guidance.

Khaled has helped me secure my room, and with room extensions for a couple of times, providing me with the best solutions possible.

Booked my accommodation through them and it was a very seamless experience no issues faced. A big thanks to khaled matar for helping us out and providing the best they can offer highly recommended.

It was absolutely great working with Sahil. He supported us right from the beginning and helped us arrange a 3-month property on very short notice. He shared an excellent list of options and guided us in evaluating each one based on our needs.

What truly stood out was his availability—he was always just one call away, day or night, whenever we needed to discuss something. He was also extremely accommodating when I had to reschedule a viewing due to personal commitments.

Thank you, Sahil. It was a pleasure working with you!

Khaled Matar, the MENA Area Manager, helped me find the perfect place to stay while I complete my studies in London. He supported me throughout the entire process, always replying quickly and answering all of my questions with patience and professionalism.
I highly recommend him if you want someone who will make the whole accommodation process smooth and stress-free.