London Sock Co. Reviews 4.979

TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

These are my favourite socks for tennis - they are the nicer trainer sock with a raised back on the ankle. Unfortunately you have stopped doing other colours like turquoise which is really disappointi... Toon meer

Beoordeeld met 5 van de 5 sterren

I've been a client since formation, I remember the founders from their days at Accenture. I love the brand ethos, the designs and the quality. From boot socks to the summer ranges, it's all top notch.... Toon meer

Beoordeeld met 5 van de 5 sterren

I had an issue with my delivery and once it was reported to them they quickly responded and investigated for me. George then went above and beyond to help rectify the issue. He was very friendly and a... Toon meer

Beoordeeld met 5 van de 5 sterren

Outstanding customer service. From experience I know the London Sock Company want their customers to be 100% satisfied with their purchase. The range of socks are manufactured to a high standard.... Toon meer

Bedrijfsgegevens

  1. Herenmode
  2. Winkel in modeaccessoires
  3. Smokingwinkel
  4. Ondergoedwinkel

Info over London Sock Co.

Geschreven door het bedrijf

VISIT HOMEPAGE
SHOP INDIVIDUAL PAIRS
SHOP GIFTS
CONTACT US
London Sock Co. was founded on a belief that the little things – like socks – have the power to make a big difference. A great pair of socks can transform not just your style, but your state of mind. We love how a dash of colour can keep the grey at bay. Can help you walk brighter. The truth is, an appreciation for the little things lies at the heart of our brand. It starts with the quality yarns we choose, the attention to detail in the designs and our signature gift boxes. Importantly, it also extends to the little things we can do to make a difference for others. With every order, we donate a pair of socks to charity as a part of our Share a Pair initiative.

London Sock Co.

Geschreven door het bedrijf

Walk Brighter

Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

Client since the beginning

I've been a client since formation, I remember the founders from their days at Accenture. I love the brand ethos, the designs and the quality. From boot socks to the summer ranges, it's all top notch.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

First order never arrived

First order never arrived, so a replacement order was sent and there was quite a large additional charge to pick it up from the post office, duty plus additional delivery charges. Often disappointed with DHL

16 maart 2026
Logo London Sock Co.

Antwoord van London Sock Co.

Thanks for your feedback, Noel - sorry to hear about the issues with your order and the added frustration around the charges.

For deliveries to Canada, orders can be subject to VAT, import duties, and/or taxes once they arrive in the country. These fees aren’t set or controlled by us - they’re determined by Canadian customs authorities and can vary depending on the shipment.

We ship orders on a Delivered Duty Unpaid (DDU) basis, which means we don’t collect these charges at checkout and unfortunately can’t predict what they may be in advance. If ever in doubt, it’s best to check with your local customs office for more information on potential fees.

We completely understand how frustrating this can be, especially alongside the delivery issues, and we appreciate you taking the time to share your experience.

Best wishes,

Team LSC

Beoordeeld met 5 van de 5 sterren

Outstanding customer service

Outstanding customer service. From experience I know the London Sock Company want their customers to be 100% satisfied with their purchase.
The range of socks are manufactured to a high standard. A choice of colours and styles unequaled in my opinion.

19 april 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I like the socks with the design. Not happy that they arent over the calf

I like the socks with the design. I am not happy that they arent over the calf.

13 maart 2026
Logo London Sock Co.

Antwoord van London Sock Co.

Hi Derek,

Thanks for your feedback, we’re glad you like the design!

The pair you ordered is our Shaken and Stirred style, which is designed to sit at mid-calf rather than over-the-calf and this information is listed clearly on the product page on our website.

We understand that fit preferences can vary, so we really appreciate you sharing your thoughts.

If you’re specifically after a longer, over-the-calf fit, feel free to get in touch and we’d be happy to point you in the right direction.

Thanks again for your support!

Best,

Team LSC

Beoordeeld met 4 van de 5 sterren

Excellent quality trainer socks but little colour choice

These are my favourite socks for tennis - they are the nicer trainer sock with a raised back on the ankle. Unfortunately you have stopped doing other colours like turquoise which is really disappointing- you only do a box of 4 - 2 white and 2 blue…please bring back other colours..would have given 5 stars if a better range of colours were made available- these are very expensive socks so more choice would encourage me to purchase more

13 maart 2026
Beoordeeld met 1 van de 5 sterren

Luxury Price, Ordinary Feel — Marketing Doesn’t Match Experience

I wanted to like London Sock Company, but my experience ultimately fell short of what their branding and price point promise.
I purchased a four pair set for $130, based on the company’s repeated marketing of these socks as luxury, ultra soft, and made from super soft Scottish lisle cotton. After wearing two pairs once, it became immediately clear that they did not feel soft or luxurious in any meaningful sense, especially relative to the price. This wasn’t an issue of wear or durability — it was simply that the core attributes being promoted (softness and luxury feel) were not there.
To be fair, London Sock Company did accept returns on the two unworn pairs, which I appreciate. However, they refused to refund the two pairs that were worn once, characterizing the issue as “personal preference” rather than acknowledging the practical reality that you must wear socks to assess whether they meet advertised feel and comfort claims.
At this price level, consumers reasonably expect the product to deliver on its core marketing promises. Denying a refund on worn items — when the wear was necessary to determine that the socks did not deliver on their advertised softness — feels misaligned with the brand’s luxury positioning.
Customer service was polite and responsive, but ultimately inflexible, defaulting to hygiene policy rather than engaging with the substance of the issue. For a company selling premium products at luxury prices, I expected a more customer centric resolution.
In short: stylish branding, courteous support, but a product experience that does not justify the cost. Prospective buyers should calibrate expectations accordingly.

17 april 2026
Review zonder uitnodiging
Logo London Sock Co.

Antwoord van London Sock Co.

Hi Achilles,

Thank you for taking the time to leave your review and for sharing your experience in detail.

I’m sorry to hear that the socks didn’t meet your expectations, particularly around softness and feel. I do appreciate this is a key part of what you were looking for.

I just wanted to clarify a few points so there’s a full and accurate picture.

Your order was placed back in January, which is outside our standard 28-day returns window. In addition, as the socks had been worn, we’re unfortunately unable to accept them for a refund under our returns policy, which is in place for hygiene reasons and is clearly stated on our website at the time of purchase.

That said, as a gesture of goodwill, we did make an exception to accept the return and provide a refund for the unworn pairs, despite the order being months outside of our usual returns window.

I can also see you’ve been in contact with a member of our team who arranged a replacement order for the additional worn pairs as a further gesture of goodwill. This was offered so you could try alternative styles that may better match your preference, despite there being no manufacturing fault with the original items.

While I completely understand your personal experience, it’s important to note the socks themselves were not defective - the feedback relates to preference rather than a fault in the product.

After a period of 4 months since purchase, we are naturally limited in what we can offer in terms of returns or refunds, particularly for worn items.

We do, however, stand firmly behind the quality of our products. We use premium materials such as Scottish lisle cotton, and all of our socks are produced in small batches with a focus on craftsmanship and durability. We also offer a 12-month guarantee because we genuinely stand behind the quality of what we make, and will always replace items where a genuine manufacturing fault is identified.

I’m glad we were able to apply goodwill gestures in this case and provide both a refund for the unworn pairs and alternative pairs for you to try, even within the constraints of our policy.

Best regards,

TEAM LSC

Beoordeeld met 5 van de 5 sterren

Amazing customer service

I had an issue with my delivery and once it was reported to them they quickly responded and investigated for me. George then went above and beyond to help rectify the issue. He was very friendly and accommodating and we now have our delivery on its way again. Thanks team

14 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service from a great company

George helped me sort out a difficulty I had with exchanging an item. He was friendly, quick and very helpful, and I'm delighted to be getting the correct size socks. I've been shopping with London Socks Company over a few years, and I always get compliments on my socks

16 april 2026
Review zonder uitnodiging

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