LOOK OPTIC Reviews 

I was able to get help with replacement of a damaged frame right away. The process was smooth, timely, and the representative was very polite, efficient and helpful.

Customer service was great to work with! Thank you for going above and beyond to solve my issues!!! I really appreciated your kindness and understanding... wonderful attention to detail! Thank you again!

Customer service is excellent. No waiting for days, they respond quickly and solve the problem immediately.
The progressive lenses are just as good as the glasses I’ve purchased for a lot of money from an optometrist. For much less. Recommend Look Optic.

Fast response to a broken hinge. Free replacement as it was under the 1 year warranty. These are my fav glasses so i really appreciate it

They replaced glasses that were not received immediately. I got overnight shipping through UPS which was great!

I love these glasses. I have the Laurel and Muse progressives and have been wearing them more than my prescription glasses! Customer service is Top Notch!

The post office made a mistake and sent my package back and they immediately responded and I couldn't be happier with a customer service I received from look optic on my purchase and resend a replacement pair.
I highly recommend this company for purchases and I will be a repeat customer.

There was a small issue with my order. I emailed, and got a reply *from the CEO* and an immediate fix. Look Optic sells great glasses, and just as important is run by real people, who you can actually reach out to, and they are reasonable to deal with!! So rare to find a company like this on the internet. I am very impressed by Look Optic's attention to customers and will be back whenever I need glasses

While these did not work out for me because of the very strange script I have- I cannot get over how great this company is at customer service. I bought a pair of computer readers through their website, but when they arrived, they just weren't working for me, and I was extremely disappointed. I went online and gave feedback, and they responded immediately, just from a review, and asked me if they could send me a new pair or even just refund me. Because I have to go in and see a different eye doctor to try to get the right prescription, I asked for a refund, which they processed immediately. Customer service like this does not exist in the world right now, and that alone should be reason enough for anyone to give them a try.

I love my glasses! Very stylish, plus great quality!

Great experience with Look Optic. These are my favorite readers and when I couldn’t find exactly what I was looking for, Andy in their customer service department reached out to help me. My new order is en route and I couldn’t be more pleased. I’m a big fan!

I have three pair of LOOK OPTIC glasses and love them all. I recently found that one was missing some screws and LOOK was super quick with their assistance and without delay got an order for replacement screws sent out to me free of charge. The glasses are great and the customer service even better!

Communication was very pumped and service was very helpful!

Well, when I placed the order for my Diane Keaton lenses, I ordered the wrong one. I contacted customer service by email. They responded promptly and led me right through the process I needed to take for the exchange. It was Andy that was so helpful to me.
By the way, the quality of the frame is superb.

When I was adjusting my glasses, they broke. They sent me a new pair right away!

I have been purchasing from here for the last few years and am VERY happy with my experience and my glasses. I have found my favorites and I continue to go back for new colors. The shipping is always fast and the customer service has been exceptional. You won’t be disappointed in the quality or the service.

1st CLASS SERVICE
Lightening quick response time! Andy was extremely attentive & professional. I received a confirmation for a replacement pair - free of charge- almost immediately.
Love the glasses, love the company.

I am beyond shocked at the customer service and amazing damage policy! I LOVE my LOOK OPTIC glasses! I have three pair and ready to order MORE!

Love the glasses. I bought two pair for a little variety. They look great and work perfectly for my needs. (They actually work better than my prescription glasses. Using the 2x magnification as I type this on my phone…which would normally be a blur without glasses.) One of the lenses came with a small scratch, but their customer service was incredibly responsive and sent out a replacement pair as soon as they heard. It’s comforting to know there are still some companies out there that have real customer service.