LotHill Solutions Reviews 61

I called this company as I was looking for a pawn program to replace a no longer supported pawn program. They were listed in a search as a company that supported pawn brokers. The individual I spoke with stated they had a number of pawn shops as customers. After purchasing their program ($300) I found that it only supported point of sales, not the specialized programs need to operate a pawn shop. I contacted the company for a refund and was refused due to it being past 30 days since purchase and due to the fact we had opened the the program. Be very careful in doing business with this company, be very specific if you should talk with them as to your needs and what their program can do.

Always exceeding expectations with quick & smooth resolutions to any technical errors we may encounter.
Regardless of our level of tech knowledge, James is there to make things right. Easily the best purchase made for our business.

Prompt and efficient customer service! Great little program! Satisfied Customer.

James has saved us on multiple occasions. Awsome guy, would reccomend to anyone!

Always there to help me out

James Berard was great help very professional and fixed all the issues he is awesome.

Fantastic customer support, very helpful, even went as far as to add features when requested just like that.

A refreshing change for sure!

Amazing value, super great customer support, implementation of customer suggestions to improve product!

If there were negative stars I would leave them. We have had this for almost 3 years and haven't been happy since installation. It's extremely difficult and each time we've reached out to support all we get is a link to a YOUTUBE video. There is no after hours support service and you have to pay everything up front so you have zero recourse. I have submitted 4 tickets as of today, over the course of this past week, and I have YET to receive a response. Do your research and find another provider!!

7 phone calls / voicemails to Lothill for support on their One Drop Time Clock 1 FB messenger text and 1 email sent from their website. NO RESPONSE AT ALL!
We need to move the system from one workstation to another and have the data moved also. Installed new software onto new workstation but is asking for a key. The original software was paid for so need the original key.
Cannot understand why no response to customers

Updated
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Service has contacted me trying to resolve the issue. Please continue this thread. Thank you!

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Service is very slow to respond to issues (Over 5 months). The service guy will also sometimes contact you, but often does not follow up. Software has lots of features and a great price point, but has lots of bugs. Sometimes software will run slowly or freeze up even on higher end computers.

I don't regret my purchase, but I wish I spent more time researching before investing so much time and energy into this program. It's improving, but pretty slowly. It's 2019 and it's missing some really big payment features.

instalation is sooooooo hard and i spend all night trying to find the server and i saw the video 12 times cant get it to find the server

Very good price, easy to use and Excellent Technical Support from James. We are 100% satisfied for Cost Support and ease use. JAMES, “WISH YOU ALL THE SUCCESS AND BRIGHT FUTURE."

Love the customer service and product 100%

Horrible Service.
NEVER CALLED ME BACK. Ann B. Plainfield, IL.

Generally good job

I bought the program, but I haven't tried it yet, I did however have a few questions during the install and their customer service dept was great! If you need to contact them for anything, ask for James. He's their best person.

No problem is to small for Lothill to give kind and friendly professional service!!!!

Always responds in simple language and with practical solutions. Also very pleasant and helpful making sure they follow through to full resolution. I'm very satisfied.