n’achetez pas leurs bottes!! 70€ je les ai porté deux fois le cuir est déjà entrain de s’enlever le talons est de travers à force de marcher parterre. je les ai même pas porter bcp de fois très mauvai... Toon meer
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Lees wat reviewers zeggen
My second bad review for this company. Absolute scammers- they won't refund a missing package and pass it off as being Hermes (courier) fault. Never have I come across this. Truly dreadful cus... Toon meer
Bedrijf heeft geantwoord
The shoes are beautiful and seem to be of great quality. Upon wearing my boots to dinner, I came home to notice scuff marks. Considering I’ve worn them for maybe 5 hours max at this point, to which I... Toon meer
Bedrijf heeft geantwoord
I was really looking forward to finally having shoes from Love Raid because they were just so beautiful but I couldn't afford them before, and when finally got them the quality turned out terrible...... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Worldwide shipping of the latest fashion in womens footwear, taking inspiration from catwalk, bloggers and celebrity style - delivered direct to your door.
Contactgegevens
Henrietta Street, B19 3QE, Birmingham, Verenigd Koninkrijk
- customerservice@loveraid.com
- loveraid.com
Antwoord van Love Raid
Hi Irene,
We're glad to see you were impressed with the service you received from us here at LoveRaid. We hope you love your shoes and have a lovely day!
Much love xo
Brilliant shoes definitely recommend
8 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Linda,
We're so happy to hear you love your shoes so much! Your kind words mean the world to us! Don't forget to sign up for our newsletter over on our website, that way you can get exclusive discount to buy more shoes to love even more!
Big loves xo
There's not a position for NO STARS
There's not a position for NO STARS. I ordered a pair of shoes over 2 months ago and I keep getting emails to say they're on their way .... WHERE IS MY SHOES. I've had enough waiting
4 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Yvette,
We're really sad to see a one-star review for us here due to an issue with the courier.
Nevertheless, I chased this up for you after your last email earlier today and Hermes were able to confirm the package as lost in transit to us, so we have refunded your order for you. Apologies for the delay in this, but we do need confirmation from the courier before we're able to issue any refunds and we don't, sadly, have control over when they provide these updates to us.
I have confirmed the details for this via email to you already, and apologies for the delay in this having been sorted for you, Yvette.
Quick response to a complaint
I received a pair of boots from here for Christmas. Only wore them a hand full of times and they began to fall apart so I messaged them on Instagram and got a quick response asking me to email the customer service, I did this and had a really quick reply and a replacement pair is on the way.. all with in 24 hours! Probably one of the best customer services I’ve ever received!
2 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
We're over the moon to hear you're so impressed by our customer service, and hope you love the new boots even more!
Don't forget to register to our newsletter (who doesn't love special discounts, am I right?!) - stay safe and stay golden! x
You sent me the wrong colour shoes
You sent me the wrong colour shoes and I emailed yourselves with the pic and I’ve had no reply this was weeks ago now
1 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Katie,
We're sad to see a bad review despite having tried to assist you, but sorry to hear you've had an issue with your order.
I can see from your initial email you seemed to have received the wrong colour shoes, so we replied on the 21/08 asking for some photos to try find out which part of your order was wrong, but we've not received anything back from you yet. :(
Our returns process is available on our website, so please follow the link below if you'd like a refund on any part of your order and we'll do what we can to get this sorted:
https://loveraid.com/pages/returns/
Again, we're really sorry to hear you had an issue with your order, but I hope this helps!
I love my new LoveRaid boots
I bought my new boots from LoveRaid & I absolutely love them!! I also got a very nice comment from a strange lady saying she also loved my boots,this made me smile & gave me a little bit more confidence. II would recommend them all day long!! Keep up the good work LoveRaid & I am now a very loyal customer.
16 augustus 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Yolanta, it's to hear you love your purchase and that you feel awesome in them!
Keep smiling and look after yourself. Make sure you signup to our newsletter from our website, that way, you get to receive special discounts and early access to promotions!
much love x
Good customer service
Good customer service. Items delivered on time. Nice shoes, love love, love them...xx
11 augustus 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Antoinette, it's awesome to hear that you are happy with both your item and the customer service you have received.
It's hard to please everyone, and sometimes the issues are beyond our control (i.e. shipping and deliveries).
Make sure you register for our newsletter, that way you can receive some cute discount codes ;)
Excellent customer service
Excellent customer service, dispatch was super quick and the shoes are absolutely fab! Couldn’t recommend enough!
31 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Alex, it's great to hear that you are happy with both your item and the service you have received.
We try our best to provide excellent, personalised customer service to everyone.
Make sure you register for our newsletter, that way you can receive some cute discount codes ;)
account set up very difficult
account set up very difficult, glitches.
27 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Ant, our customer service team can be contacted via our website if you have issues creating accounts or using our website. It's sad to see a bad review when you have not reached out to our team.
Please follow the customer service links on our website, they are there to help you.
I'm having trouble creating an account…
I'm having trouble creating an account please help???? 🙄
18 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Laweeza786, we're sorry to see you have left a bad review regarding your issue, we have a customer service team available for issues like this via our website, unfortunately, as we are unable to match your details to any account as you have not made any purchase, there is little we can do via Trust Pilot.
Please follow the customer service links on our website, they are there to help you.
I just received my order and I totally…
I just received my order and I totally love the shoes. so beautiful, surely I will be ordering more. 5 stars
17 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Alisa, we are so so glad you love your purchase, tell your friends, tell everyone! ;)
Come back and visit us again real soon. Tip.... sign up for our newsletter and get exclusive discounts ;)
very pleased
13 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hey, those little few words mean the world to us - thats awesome!
Got my order in 3 working days
Got my order in 3 working days! Absolutely delighted with my shoes and quality.
11 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hey Biba, great to hear your delivery arrived quickly for you, we, as have many online retailers, have experienced a few delays from carriers, mainly due to the huge uplift in terms of deliveries during COVID. Our carriers are working hard, and yes they sometimes mess up or let is down, but things are starting to return to normal. So happy to hear you love your purchase, make sure you signup for our newsletter to receive discount codes direct to you inbox!
Have an awesome day. x
Fab great service and love the shoes!
11 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hey Rachel, the team here are so happy that you love your shoes and have received great customer service. We take so much pride in what we do and how we do it, and it's nice to hear back when customers are happy!
Much love x
Great value for money
6 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hey Diana, its great to hear that you love your purchase and it's great price. Make sure you sign up to our newsletter as we send out other discount codes during the month that will save you a little more making us always good value!
Ordered two pairs of mules in a size 6…
Ordered two pairs of mules in a size 6 but one pair were a size 4 when I try to go to returns, the page is error. Where do I return goods too??
5 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Christina, sorry to hear that you have received the wrong item in your order, when we mess up your full order is refunded, so you don't have to pay any of the return shipping charges. You can find out how to create a returns label on our website, just visit https://loveraid.com/pages/returns/ and we will get things sorted for you.
Again, we're sorry that you had a problem, but things will be sorted for you.
Great service....amazing shoes 👠
3 juli 2020
Review zonder uitnodiging
Antwoord van Love Raid
Aww thanx M Proctor! We're all glad that you love your new purchase. Come back again real soon and find something else you like ;)
I’m in love with my Raid shoes!🤎🤎🤎
19 juni 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Serena, we are in love with the fact that you love your RAID shoes also!
LoveRaid x
Perfekt 👍😘
18 juni 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Viera,
Thanks for the kind word, it makes all the difference!
LoveRaid x
Absolutely amazing boots
Absolutely amazing boots. They feel like leather even though pu. Made so well. Customer service were great in helping me track my parcel. I will definitely be buying again. Gorgeous. Thank you so much love raid.
18 juni 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Bernie, thanks for the kind words! The RAID team are always excited to receive nice feedback, especially when they work so hard to keep customers happy and informed, as sometime things do go wrong. We are so glad you love your purchase and that you will be back again shopping with us soon. x
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