n’achetez pas leurs bottes!! 70€ je les ai porté deux fois le cuir est déjà entrain de s’enlever le talons est de travers à force de marcher parterre. je les ai même pas porter bcp de fois très mauvai... Toon meer
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Lees wat reviewers zeggen
My second bad review for this company. Absolute scammers- they won't refund a missing package and pass it off as being Hermes (courier) fault. Never have I come across this. Truly dreadful cus... Toon meer
Bedrijf heeft geantwoord
The shoes are beautiful and seem to be of great quality. Upon wearing my boots to dinner, I came home to notice scuff marks. Considering I’ve worn them for maybe 5 hours max at this point, to which I... Toon meer
Bedrijf heeft geantwoord
I was really looking forward to finally having shoes from Love Raid because they were just so beautiful but I couldn't afford them before, and when finally got them the quality turned out terrible...... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Worldwide shipping of the latest fashion in womens footwear, taking inspiration from catwalk, bloggers and celebrity style - delivered direct to your door.
Contactgegevens
Henrietta Street, B19 3QE, Birmingham, Verenigd Koninkrijk
- customerservice@loveraid.com
- loveraid.com
I haven’t received my order (from 12th…
I haven’t received my order (from 12th September) I’ve requested a refund but still have not received a reply or refund!
12 oktober 2020
Antwoord van Love Raid
Hi Stacey,
I'm sorry that you have not received your order.
After a long conversation with Yodel and exhaustive investigation, they have now declared your parcel as lost in transit and so we have been able to refund your order in full back to your original payment method.
I appreciate the delay has been frustrating, and we're working with our courier partner's to improve the level of communication that we receive from them, so please accept our apologies on behalf of Yodel.
Nevertheless, I'm very glad we've managed to get this issue resolved for you and hope you don't experience any other delays from the courier chosen, should you give us a second chance!
Stay safe - much love xo
Antwoord van Love Raid
Hi Bakwo,
This is so wonderful to hear! Knowing our customers are content with our products and their arrival is what keeps us going. 🥰🥰
Don't forget to subscribe to our newsletter for those amaze discounts. 😉
Stay safe - much love xo
Antwoord van Love Raid
Hi Donna,
We're so pleased to hear this! Some of our carrier's are experiencing delays due to COVID-19 restrictions, so it's amazing to see this wasn't the case for you. 🥰 And even more amazing to see how much you love your boots!
Don't forget to subscribe to our newsletter for exclusive discounts and promo's to keep buying boots that you love. 😄
Stay safe - much love xo
Ricevuto assistenza da Mollie in chat…
Ricevuto assistenza da Mollie in chat per servizio clienti ed è stata davvero gentile e disponibile.
Grazie
Laura
8 oktober 2020
Review zonder uitnodiging
Antwoord van Love Raid
This is great news, Laura! We try hard to make our customers feel looked after, so it's always nice to know that it's working. 😄
Stay safe, much love xo
Antwoord van Love Raid
Thanks so much Filipa! Don't forget to subscribe to our newsletter to ensure you don't miss any exclusive discounts! 😄
Stay safe, much love xo
Just received my new winter boots and…
Just received my new winter boots and love them! Great quality, great price and great customer service :)
I will be back.
Thank you!
5 oktober 2020
Review zonder uitnodiging
Antwoord van Love Raid
We're so pleased you're impressed with both our products and our customer service! We try hard to make our customers feel looked after, so it's great to know that it's working. 😄
We hope you love the shoes as much as we do, and be sure to subscribe to our newsletter for exclusive discounts!
Stay safe - much love xo
Long and stupid customer service x
2 oktober 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi MayaE,
We're really sad to see that you've been left dissatisfied with our customer service. We do our best to look after our customers, so it's always disappointing when shoppers feel otherwise.
It looks as though we've been in touch with you previously after you returned an item back to us, three months after having received your order. As outlined in our returns policy, we do operate a 28-day return window, so these items were sent back to you and we notified you of such at our earliest opportunity.
It's sad to receive a 1-star review due to abiding by our returns policy that is outlined both on our website and on the returns form that is enclosed in all of our packages.
In future, if there are any issues with an order outside of this window, we do encourage you to use the customer service links on our website for assistance before sending anything back to us.
Stay safe & take care! x
Sizing was all wrong
1 oktober 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Iman,
We're sorry that your shoes didn't fit!😞 When this happens, we do operate a returns service so customers can receive a refund and then purchase the correct size, but it doesn't look as though you utilised this option, which is sad to see!
If you're ever unsure on what happens when there's an issue with your order, please use the customer service links on our website - they are there to help you!
Our customer service team do our best to help customers with any issues, but can't do so unless the links on our website are utilised.
Stay safe, Iman, & take care! xo
needs improvement
I ordered from Love raid because I saw a pair of heels I loved on asos but they were sold out on the site. I ordered using next day delivery not knowing that they only process orders monday-thursday which seems bizarre to me. consequently, the shoes arrived after the day I needed them for, so I had to return them. Moreover, the returns process is quite lengthy and you even have to pay the £2.50 delivery charge yourself.
30 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Letitia,
Sorry to hear this! Our warehouse only operates Monday - Friday, and so this is the only point when orders can be collected by our carriers.
This is the reason why we only offer next-day delivery on orders placed Monday - Thursday, and is outlined at the point of checkout. We're working to expand this window in future, so keep an eye out!
The returns process is also outlined on our website, and the £2.49 charge is at a discount as opposed to competitor rates (normally around £4.00 with carrier's other than Royal Mail).
Returns are normally processed within 10 working days following receipt of the returned item but this is subject to how long the package takes to arrive to our warehouse, which we don't, sadly, have any control over.
Our returns team are also operating at a reduced capacity in light of COVID, so it can take a little longer than anticipated in some circumstances. We are working as hard as we can to get these processed as soon as we can, though!
Regardless, we hope this doesn't put you off giving us a second chance in future, and we're only an email away if you have any other questions. 😄
Stay safe - much love xo
“Great product & price
“Great product & price. Seamless ordering process and super prompt delivery. Thank you LOVERAID! I'll order another pair soon 😍
29 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Raj.
We're soo glad to see how impressed you were with our products, ordering process, AND delivery!! The ultimate trifecta🥰 We work hard for customers to have this experience, and it's so good to see it in effect.
Don't forget to subscribe to our newsletter in preparation for your next order - that's where we dish out all of our latest discount codes. 😄
Stay safe - much love! xo
Great quality
Fast delivery, great product, amazing price. Love, love, love ❤️❤️❤️
29 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Carol,
This is incredible to hear! Some of our courier's are experiencing delays due to COVID-19 restrictions, but we're so pleased this didn't catch you out!😍
Don't forget to subscribe for the latest discounts!!
Stay safe - much love. xo
Great but some minor flaws
Ever since I made my first purchase June 2020 I have been in love with their shoes. I’ve been purchasing so many throughout the summer. Do pay attention though to the fabric of the shoes, the heel height and be careful with the design and color you see o the screen. I bought a blue straps sandal that when I received it the square toe design was much more exaggerated that I thought and the blue was more powder baby blue. I still love the shoe. I would not recommend their flats. I bought a pair and one side was a half size larger than the other. International shipping is super reliable with tracking. All in all I love their styles there is always something new.
29 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Jasmine,
It's amazing to hear that you're so in love with our shoes!! We totally understand that sometimes products can look a little different on screen than when they arrive, but so pleased that you loved them anyway!
Sorry to hear your shoes arrived with differing sizing. If this is the case, please do use the customer service links on our site so that we can get to the bottom of it - our customer service team are on hand Monday - Friday to help you with issues such as this!
All in all, we're so glad to hear how much you love your RAID products, and don't forget to subscribe to the newsletter for the latest discount on your next order. 😄
Stay safe - much love! xo
No update about my order
28 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Konyinsola,
Sorry to hear that you haven't received any updates on your order. Sadly, it looks as though the product you purchased sold out as you were completing the checkout process.
Although we try to ensure this doesn't happen, it's possible for this to happen if there are a number of customers ordering the same product simultaneously, so I really do apologise for this.
With this in mind, we have refunded your order in full back to your original payment method, as well as sent you an email with a unique one-time discount code attached for you, just in case you fancy giving us a second chance!
Again, we're really sorry for the mix up here, Konyinsola.
Stay safe & take care! xo
Amazing!
Great quality and look exactly as described! Love love love
25 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
We're so pleased you're impressed with both our products and our customer service! We try hard to make our customers feel looked after, so it's good to know it's working. 😄
We hope you love the shoes even more in person, and be sure to subscribe to our newsletter for exclusive discounts!
Stay safe - much love xo
I give one start because your customer…
I give one start because your customer service is that bad.
25 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Stefany,
We're sad to see a one star review for our services, despite not having any record of you contacting us for any assistance.
I can see you previously reached out to us for a refund on another order that we issued a month ago, and it looks like the order number attached to this review is for a replacement in a smaller size. If there was an issue with this order, please use the customer service links on our website - they are there to help you!
Our customer service team do our best to help customers with any issues, but can't do so unless the links on our website are utilised. Please do get in touch and we will be able to help you.
Sizes were not as expected on the small…
Sizes were not as expected on the small side
23 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Lisa,
I'm sorry to hear your shoes didn't fit you correctly. If this is the case and you wish to send them back, please note as such on the returns form so that we can investigate accordingly with our manufacturers to ensure that this isn't the case for future product-buyers.
I can assure you that we do our best to ensure our products are true to size and, if not, that this is outlined within the product description. Customer feedback is the main way we know where we need to improve, so thanks for bringing this to our attention!
Many thanks,
Customer Service
Top service and stunning products
Top service and stunning products!
I’m a new customer to loveraid and really love their products and stunning shoes. Can’t wait for my order to arrive! I’m very pleased with super helpful and polite customer service not once, but twice by wonderful Mollie. Thanks a lot
23 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
We're so pleased you're impressed with both our products and our customer service! We try hard to make our customers feel looked after, so it's good to know it's working. 😄
We hope you love the shoes even more in person, and be sure to subscribe to our newsletter for exclusive discounts!
Stay safe - much love xo
Fantastic service and fabulous…
Fantastic service and fabulous scandals, highly recommend
22 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Linda,
We're delighted that you've had such an amazing RAID experience! If you decide to return to us for more fabulous sandals, be sure to subscribe to our newsletter to keep up to date with any discounts!
Much love xo
Perfect experience
Perfect delivery to Denmark. Placed my order Sunday received Friday. Perfect boots where the sizes correspond to what you normally use.
My greatest recommendation to LoveRaid
20 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Millie,
Thanks so much for your kind words, it really means a lot! We're so happy you were satisfied with your experience with us at RAID - don't forget to subscribe to our newsletter so you don't miss out on any upcoming discounts and all things RAID.
I hope you have a lovely day!
Much love xo
Hermes misplaced my parcel but Raid…
Hermes misplaced my parcel but Mollie from Raid were amazing with refunding me almost immediately. Will definitely use again!!
15 september 2020
Review zonder uitnodiging
Antwoord van Love Raid
Hi Heather,
We're so happy to see our team managed to look after you despite your lost parcel! Hopefully this will encourage you to give us and our carrier's a second chance. ;) If so, register to our newsletter so you don't miss any upcoming discounts and offers!
Thanks again, Heather - stay golden! xo
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