LoveTooTrue Reviews 

Que s’est-il passé avec les tailles?
Je prenais du UK16 avant sans avoir le moindre souci.
J’ai commandé un skort puis une ceinture corset, même en prenant la plus grande taille, c’est trop serré ou ne ferme pas.
Où est passée l’inclusion? Ça taillait beaucoup mieux avant et les vêtements avaient l’air bien plus qualitatifs…

I was influenced by mimi almighty on ig to buy from LTT because their designs are so gorgeous but it's obvious they struggle with quality control and customer service.

I received two skirts, one a cotton blend, the other totally plastic polyester even though both labels say 65% cotton 35% polyester. I also got a pleated dress and the pleats weren't finished so I had to literally iron them myself. Reaching out to customer service about these issues was unfruitful even when I finally got a reply (I tried several methods)

I want to love this brand but they've really turned me off from the idea of buying more. Seeing other reviews tells me this wasn't a one-off experience and I hope they can turn the ship around because we all want to buy quality items from small brands.

Update;
So I did get the preorder hoodie on Dec 4th, it's okay but again not necessarily the quality you'd expect. Sizing very small again although it's supposed to be two sizes bigger and advertised as oversized (if you want the hoodie to look the same on you as it does on the model you probably need to be a size XS/S and order an L). I only got a response through instagram so avoid contacting through the website/email as you will most likely not hear anything back.

I also just realized they do not list the material of the items on the website, which would be nice to know before ordering.

Original;
My first order was one of their vests, came quickly but quality was not what I expected. If someone told me it came from Shein I would've believed that. Sizing is advertised as true to size, but this is far form the truth, bust is way too small (I'm normally a 12 but sized up to 14 to have it more loose, instead shoul've ordered a 16 to maybe have it sit snug but not squishing the girls) and the arm holes small as well.

A couple months ago I placed an order for a preorder item (this time sizing up more) which was supposed to dispatch late September but was then delayed to early October, since then there have been no updates and I've tried to reach out a couple times, no response so far. I will wait another month at max for a response, if there's nothing I will request a refund.

Meanwhile there are multiple instagram posts daily and emails about ongoing sales (which seem to always be there) so I'm left wondering where is the communication, if not through email then at least let us know through instagram stories about the preorder delays.

TLDR; feels and seems like a scam

I did a pre-order for an item in Aug 2025 with expected delivery early Oct 2025. I received a notification that the item shipped as expected in early October. I checked the tracking and could see it was somewhere in GB waiting for import/customs fees to be paid but I never received an option to pay these fees. The seller contacted me and said they would issue a refund to me once the item was received and processed by the company. The last communication I had with the seller was Oct 20 and I haven't received any response to my multiple e-mail inquiries. I have submitted a claim through PayPal to get my refund issued.

Have emailed continuously regarding a necklace i bought arriving faulty and still havent had a response

I bought two items which unfortunately I didn’t suit therefore I returned for a refund, I followed the returns policy and sent it with tracked. However, since I sent it I’ve had no communication from LLT or a refund. This order was over £100. Ive sent the customer services an email and a WhatsApp with no communication. Feel scammed as I know they received my return from the tracking number.

I used to absolutely love this brand the quality of the clothing was incredible however the past few orders I've made I've noticed a drastic drop in the quality of the fabric and the garment construction. The prices used to reflect the high quality but now the quality is no longer there the prices are ridiculous. Why would you pay such a high price tag for what I would consider low grade fast fashion.

From my experience their socials and money off promotions are a sham and quite deceitful.

Started out as a beautiful high quality label then became mass produced low quality fast fashion. Insanely disappointing

Item arrived with a broken zip. Ignored all emails and messages attempting to return item.

Really poor quality! Some items I've bought don't even match the photos and it's really cheap material. I've tried this brand so many times and the sizing is ridiculous, size up to have a more comfortable fit then my past purchases, turns out to be smaller than my actual size. I am a size 12, bought a size 14 for comfort, came closer to a size 10? Bought a pair of jeans and a skort in the same size, COMPLETELY different size despite it being the same material - Jeans too tight, skorts hanging off me.

The quality of their clothes is awful. The sizing is TINY! A size 12 is more like a size 8. Extremely overpriced for terrible products. And the return policy is just as bad - I have to pay to return items and it’s store credit or exchange only. I don’t see myself wanting to ever purchase anything from there again so what a giant waste of money.

Please read these reviews and reconsider if you're thinking of buying from this shop!!!
I placed an order for a pair of trousers and a necklace and they turned up pretty quick. However, the quality of these items was TERRIBLE. I'm a UK size 10 but the trousers wouldn't even make it past my thighs. The necklace was cheap tat, however, I thought I'd keep it anyway but it broke the first time I wore it!
I returned the trousers and, although I had photo confirmation that the parcel had been returned, I had no confirmation from LTT. I emailed them multiple times, reached out on Instagram and filled out a contact form on their website. I FINALLY had a response but it took wayy too long. They then issued me store credit, which is the last thing I wanted cause I never want a thing from this store ever again. I emailed requesting a refund instead of store credit and finally a few weeks later and very little communication from LTT, I received my refund.
This is just another waste of time company drop shipping cheap rubbish from China. They can't even get the sizes right!?
PAY ATTENTION TO YOUR NEGATIVE REVIEWS!! Stop sending your overpriced rubbish clothing to influencers and start investing in some quality products.

Could I please request some assistance, I’ve had 2 ongoing returns with your company for 49 and 39 days respectively. I’ve attempted to contact you through the “contact us” portal on the website, the phone number, 2 different email addresses, and Instagram DMs. The products were received back to yourselves via tracked services those number of days ago and I haven’t had any communication as of yet. Please could somebody get in contact with me about processing my cash refunds. Thank you in advance. 

I would give zero stars if I could!!
I’m constantly getting emails from this brand with sales, back in stocks, new items etc, so it’s funny how now they can’t respond to any of my emails regarding my missing refund, from an order I made on the 4th March!
I paid £45 + postage for a new skort. Yes it was a preorder, but I was expecting it on the 24th March. It didn’t arrive, they updated their website and changed the pre order date to the 31st March, but no email was sent. It then didn’t show up after this date either, so I emailed them, they were rude and gave off the excuse ‘only two people work here’. It finally arrived on the 12th April!! I returned it on the 23rd April. They received it back on the 24th April and their policy is refund will be given within 14 working days. So I waited until the 14th May before I chased them. We are now on the 20th May and they still haven’t even responded.

I have autism and this is causing me insane amounts of discomfort and stress because I have been scammed before and it’s very triggering. For a big well known brand, their customer service is next to none!!

ordered from here many times and always had the best quality and most beautiful items. even on one occasion when i needed a new size, the girls where very helpful on instagram to help me through this and sorted it very quickly and easily. will be recommending to friends!!!

I was pretty dissapointed at first because I waited long time for a refund and none of my emails were being answered. After I could reach someone by Instagram, the atention was very nice and kind. It’s a small team and with small brands sometimes it’s difficult to reach all costumer expectations. Although everything coul have been smother, I aprreciate the effort and want to encourage them to keep improving the ir service while the brand grows. I might order some other things in the future and hopefully this time they fit nicely.

Just not reliable at all. I had ordered when they first started but due to very inconsistent sizing I stopped ordering. When I got an email saying they were doing preorders I decided to give them another go. Nope it’s not worth it look at how poor their trustpilot score is and run! Had my order refunded due to no stock when it was supposed to be a made to order item? Something tells me China could only make a certain amount and they cut my order off. Just avoid avoid avoid

Ordered something for pre order, the date came and went with no email letting me know when it will be shipped until I emailed them, was told there was a delay and it would be shipped that week, day came and went again and instead of an email saying my item had been shipped I got an email saying my orders been cancelled because of no stock? how do you not have the stock when it was in stock for pre order and you told me you were getting stock soon... I should have checked the reviews before ordering, absolute trash company with awful customer service who love to use the excuse "only 2 people work here"

Per ora sono costretta a dare una stella, dato che il mio ordine è stato inviato il 21 gennaio e ad oggi non ho aggiornamenti sulla merce e non si degnano nemmeno di rispondere alle mail; però su Instagram pubblicano giornalmente e senza problemi. Spero di non aver buttato i miei soldi e che si degnano di rispondere e risolvere in qualche modo il problema, perché il cliente non può essere ignorato.

I was sent the wrong item and had to email multiple times before I was sent the correct item. They told me they’d need to refund me the postage cost since I had to return the incorrect item out of my own money but now they’re ignoring my emails and haven’t refunded the postage costs. “Only having two people working here” doesn’t warrant ignoring customers, particularly when they have no problem posting on social media several times a day. I’ve spent £100s with this company and don’t expect to be treated so poorly after THEY had sent the incorrect item.

Edit from Laura’s reply below: it has been more than 3 working days and I have tried to follow this up several times at the email address below and have been ignored.

Edit 18th Feb: LTT have now refunded the postage cost and they also refunded the cost of the item I bought.