If you love paying for shipping, overseas shipping, and still pay your customs fees they let you do that. Also if you love being gaslit by them telling you something is your size and it being wildly... Toon meer
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The quality of the clothing is awful, I ordered the tennis dress which was so small I couldn't get it over my head even when unlacing it. The garment was manufactured so poorly the label was falling o... Toon meer
Ridiculous telling customers an ETA for orders to be shipped and leaning on the “we’re a small family buisness” line but can’t manage to stick to their own expectations, will not respond to emails f... Toon meer
everything from how smooth the purchasing process was to how fast the shipping was too! also i was worried i was going to recieve the item and it wasnt going to fit due to size diffrence (uk-us) but i... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
90's inspired hand made clothing for that rebel in you
Contactgegevens
Storforth Lane Trading Estate 75, S41 0QZ, Hasland, Verenigd Koninkrijk
- lovetootrue.com
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Lost items and poor customer service
I saw someone on tiktok modelling this clothing brand and having an alternative/grunge style I was excited to have a look at the clothes and ended up asking my boyfriend to order me some for our anniversary. However, after around 3-5 days we received a notification that royal mail had delivered the parcel but it had not arrived at my boyfriend’s house and it had not been signed by anyone we knew. This is now around 3 weeks later and my clothes are still lost and even worse, my boyfriend’s money is also lost at this point.
I don’t believe that this is a problem with Love Too True as we received notification that the items had been shipped. However, my boyfriend filled out the contact form more than once and even emailed the email address that appears on their Twitter and we have had no response from either so this clearly could have been dealt with if they were more responsive.
We understand that they are a small team, but within 3-4 weeks you would imagine to have a response as they are not a large brand.
I will not be ordering from Love Too True again and should have listened to the negative reviews. A very disappointing experience as the clothes themselves look like something I would love and I would have purchased again if I had a good experience.
Nice top
Nice top, but thin material.I sized up to the medium I'm usually an 8 but LTT runs a little small.
QUALITY IS WHACK
I used to love this brand and it was my go to place for cute tartan pieces… however the quality now is shocking. I have a few pieces which i bought well over a year ago and the material feels nice and soft and thick.. the newer pieces ive gotten feel cheap and thin! And therefore just dont look as good. And the sizing seems to be different, the size 6 i used to buy fit perfectly in both skirts and trousers. However now a size 6 trouser is too big and a size 6 skirt is too small?????
On top of that the skirt I bought most recently, the zip broke the first time i put it on!!(zip feels cheaper than the ones on older pieces) Really disappointed as this was my favourite brand for a while… BRING BACK THE OLD LOVE TOO TRUE!!!
Great quality clothes
Great quality clothes, the price considering is reasonable, and the shipping was super quick!!!
ignoring emails and ordered not received
ordered from here before and had no problems.
this time an item i bought was out of stock and was offered a swap or store credit. after that i heard nothing back from the company since despite contacting them three different times and ways.
I sent a request to have my order cancelled due to all this but this was also not responded to.
I just want someone to respond to my enquiries and have my order cancelled and refunded
Everything about my experience is bad
Everything about my experience is bad. Im only giving 2 stars because the design was cute.
I ordered a skirt and it took ages to arrive, which would've been fine for me if the product wasn't a huge disappointment. The skirt was way too large on me even though I followed the measurements.
It is super expensive, most countries have to pay customs for it because it comes from the UK and she doesn't even refund the original shipping and also you gotta pay the shipping to send back (and again is in the UK, so shipping is more expensive). Its not even legal according to UK law to not refund original shipping, but ok. So now I'm stuck with a 60 (skirt price+customs+shipping) euro skirt that doesn't fit me
I love the clothes they're great and…
I love the clothes they're great and the quality is nice, the only downside is the price point. And i also wish they did more of a variety of skirts and tops.
Good shopping experience
Good shopping experience, however the material is pretty thin so the skirt doesn't stay down too well in a gust, and single stitching on the clothing, very cute clothes though! Great in the sale but wouldn't pay full price for the quality
LTT's Quality Has Gone Way Downhill
I discovered LoveTooTrue in early 2020 and absolutely loved them. I had a skirt and a couple of pairs of trousers from around this time that I was fond of and wore to death. Around this same time I borrowed a pair of their pinstripe trousers from a friend and, having really liked them, I recently decided to buy myself a pair of the "exact same" trousers. Only to receive them and be appalled at how downhill the quality of their products has gone. What was previously made of a thick, seemingly quality material is now made of material that is shiny, thin and cheap-looking; more like what one would expect from Shein (Unfortunate as I consciously try to support small / slow-fashion brands instead of enormous scale fast-fashion). The new button closure is cheap and rattles around. Even the "LTT" patch looks much worse than before. Unfortunately I'd left it too long to return these within the 30 day returns period (oops), and now I'm left with trousers I'm too embarrassed to wear due to how bad they look and feel.
This is the biggest disappointment I've faced with LTT, but I have had smaller gripes with the quality of the materials, stitching and fasteners used to produce their garments in the year or so leading up to this.
I'm sad to say this as I really did love LTT, but I can't say I'll be buying their products again - unless things change for the better.
Wish I had read the reviews before…
Wish I had read the reviews before purchasing. Ordered an item as I had seen it on an 'influencer' and wanted similar for an event that was coming up. Ordered and paid for the next day delivery, to then get an email telling me it'll be posted within 7 days, still haven't received the item. Absolutely pointless and a waste of time having next day delivery as an option as it is decieving. You can't see this on the website unless you go searching for the delivery information. Wouldn't of bothered ordering if I had known. They only accept returns for store credit, not refunds. Avoid if you can, you can probably get similar from other stores, as someone else has stated these items are possibly dropshipped!
My favorite brand of clothes!!
My favorite brand of clothes!!! Love all the trousers, they are my ultimate favorite pants!!
I have ordered from this website about…
I have ordered from this website about three times now and I have always had a great experience. The orders are usually dispatched after a week, which the confirmation email indicates. The delivery is very quick after dispatch and the packaging is also very nice and sturdy. I have never had any issues with my orders so I would definitely recommend this website. Plus the pieces are amazing :)
Sizing guide inaccurate. Brand not size inclusive
Sizing guide is super off. Items listed as medium and large do not accommodate anyone with any type of curvy shape. I have 36DD breasts and a 29 inch waist and wear a medium or large in most brands. The boob area was tight, arms were tight. I even ordered a product listed as uk size 6 to 12 and couldn’t even fit my head in the head hole! Not only that but when I commented on their Instagram post about how inaccurate their sizing guide is, they deleted my comment. I’m not surprised that their sizes are not actually reflective of size inclusivity given that all their social media posts consist of very petite and slender models. Really disappointing for a “small business” which also sources everything from China as well it seems.
Quality not the same :(
Recently had to return my order of the pinstripe pants because I honestly didn’t expect the quality to be so poor, which I noticed as soon as I opened the parcel. From the hardware, stitching and the material, the quality just felt and looked so different to my other LTT items (which I have loved).
The sizing also just didn’t seem right, the fit was not great but benefit of the doubt maybe it was the style? I think the quality has gone way down hill ever since the introduction of the many other styles, beyond the pants/skirts. I paid international shipping to return these as I couldn’t bear to sell them on, I didn’t want to burden anyone else with these.
Customer service is also not great, had tried to cancel a previous order because I was unsure on sizing and wasn’t able to.
Old customers, I’d caution on coming back to LTT and new customers, if quality in a garment is something you value, also stay away. I wish I had the read reviews before purchasing again with LTT
Absolutely awful sizing
Absolutely awful sizing, I heard it ran small, so I bought a size up, it was still two sizes too small, do NOT buy from here unless you're shaped like a child.
Don’t order if you’re in a rush
I appreciate being a small business means delays but I paid for 48hr shipping but my order wasn’t even posted out for a week and even when I contacted them for help no one responded to me
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