I had trouble getting my Lowrance Hook Reveal to work. Luke from customer service got me through it. He was VERY responsive and stuck with me through the process. It is the level of service I expec... Toon meer
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Lees wat reviewers zeggen
Lower unit broke off the shaft of my lowrance ghost x. It had less than 2 hours of use. Took it to a dealer to get it fixed under warranty they said it wasn't covered because of a scratch that happene... Toon meer
What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... Toon meer
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contactgegevens
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, Verenigde Staten
- lowrance.com
2,9
Gemiddeld
3K reviews
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Efficient and accurate
My case was handled quickly and efficiently. My questions were answered accurately. I would recommend Lowrance to anyone.
16 november 2022
Easy parts look up reference.
28 november 2022
Antwoord van Lowrance
Thanks for the positive review, Richard! We appreciate you!
Issues with my HDS Live GPS
Had some issues with my HDS Live GPS. The tech was very Professional and Helpful. The tech was able to get the issues resolved with no problem. I am very Satisfied. In the future when I have problems and unable for me to solve the problem, I will be contacting the tech.
28 november 2022
Antwoord van Lowrance
Thanks for the compliment, David! We're so happy to hear that our tech team resolved everything. Again, thank you!!
$1,450 Screwing
Less than 5 months ago I purchased a Ghost trolling motor for $3,499 and 12" HDS Live w/3n1Nose Cone for $3,649 and I now see the 12" HDS Live w/3n1 for $1,899......That sucks.
21 juli 2022
Review zonder uitnodiging
Antwoord van Lowrance
Hi, Kevin. Our HDS Live and Elite FS units did go on sale after the release of our HDS Pro units. We can definitely understand the frustration. If you purchased the equipment directly from our website, please write in to our orders team at orders-b2c@navico.com to see if there's any options. We apologize for the inconvenience.
First time they send the wrong cable…
First time they send the wrong cable the website describe a female to female cabale. The second time I receive the right cable pay attention to the model number and not the picture on the website. M is for male and F...
Other than that this is a fine product.
7 december 2022
Antwoord van Lowrance
Thanks for your review, Jerome. We're glad to hear you did get the cord you needed. We appreciate you.
Fast shipping for a quality product
6 december 2022
Antwoord van Lowrance
Thanks for choosing Lowrance, Mike! We appreciate you!
Ice transducer
Ordered an Ice transducer and power cord for my HDS 7. Got it in 2 days, worked perfect. Thanks...
1 december 2022
Antwoord van Lowrance
Fantastic! Thanks for doing business with us, Larry. We appreciate you!
Rapid response to question and rapid…
Rapid response to question and rapid shipment of new sonar sensor. Thank you.
6 december 2022
Antwoord van Lowrance
Thanks for the compliment, Bob! We're very happy to hear it! Thank you.
Best price for adding to another boat or kayak.
Found the best price here and it was delivered earlier than excepted.
6 december 2022
Antwoord van Lowrance
That's excellent news! Thanks for the kind words, Chris. We appreciate you!
Received order timely.
1 december 2022
Antwoord van Lowrance
Perfect! Thanks for letting us know, Dwight.
Antwoord van Lowrance
Thank you so much, Karen! We appreciate the positive review.
site was easy to navigate and get to…
site was easy to navigate and get to the products I was searching for quickly.
15 november 2022
Antwoord van Lowrance
Perfect!! Thanks for the positive review, Bob! We appreciate you.
Lost package
Package has gone missing and customer service is not even responding to my emails
29 november 2022
Antwoord van Lowrance
Hi, Lana. We see Chad recently reached out and is working on resolving this. We will go ahead and escalate this to ensure it's resolved soon. We're so sorry for the delay.
Wrong part discription? Not so sure now after talking with a RAP in another country.
Wrong part discription. I ordered and I am on week three waiting for a reply from Navico to get me the right part. Not upset, just need the right part for the Hook2 5HDI before hard water in Minnesota.
19 oktober 2022
Antwoord van Lowrance
Hi, Matthew. We're so sorry to hear that you didn't receive the correct part. Please write to our tech support on Facebook or give us a call at 1-800-628-4487 or email us at Lowrance.tech@navico.com. Please provide the serial number for your unit to ensure the correct part is order. We look forward to hearing from you. Thank you.
Lowrance rocks
Great customer service as usual and this time Jeremy was exceptionally helpful ! !
8 november 2022
Antwoord van Lowrance
Thank you so much for the compliment, Michael! We've forwarded your comment to Jeremy's supervisor. We appreciate you!!
Lowrance products, top notch
Running a Lowrance Ghost at 24 volts on an Allison XB21, plenty of all day power. Also running a Lowrance 9” Live at the drivers console networked to a Lowrance 16” Live on the bow, with 3 in 1 imaging at the transom and on the Ghost, all three run in unison very well. Thank you very much Lowrance for building great products.
20 november 2022
Antwoord van Lowrance
Thank you so much for choosing to be a Lowrance customer, Bryon! We appreciate you!! So glad to hear you're enjoying your equipment.
Customer service
The salesman was very helpful and courteous and the delivery was very fast
14 november 2022
Antwoord van Lowrance
That's fantastic!! Thank you so much for sharing your experience, James. We appreciate you!
I was missing components to my trolling…
I was missing components to my trolling motor. They sent them overnight. Awesome service.
14 november 2022
Antwoord van Lowrance
That's great to hear, Bob!! We're so happy to hear you were taken care of. Thanks for the positive review!
Antwoord van Lowrance
Thank you so much for the compliment, Douglas! We appreciate you!
Old man and the sea
Lowrance has good support videos to help thru problems during use. My unit is on a kayak. I don't know why yet but during shut down the unit sometimes defaults to settings that can be hard to get out of. I have had the unit for 6 months and I am still learning how to properly use it. That is on me.
One issue i think should be looked at is protection of the cables when not in use. A cable cap to keep out moisture when the cable is not plugged into the unit would be very beneficial. I just replaced the power cable because I could not clear the corrosion from when it got wet in a bad storm while it was under tarp. Would recommend purchase of this unit.
15 november 2022
Antwoord van Lowrance
Thank you so much for choosing Lowrance, Ed. We do appreciate your feedback about the port covers, we will forward your comment to management for consideration. Thank you so much!
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