LTA Reviews 138

I am neurodiverse. I have two LTA memberships and one had priority booking attached. I contacted LTA in the weeks running up to Queen's release. Instead of easing things, they messed things up and didn't reply to explain what they did. Complaints and contact went ignored. I ended up getting the link for priority but not able to purchase so ended up paying a membership fee for no reason. I made first complaint on 31st Oct: no reply I won't hold my breath on the one I logged today either (23rd Nov)

Waste of money.
Paid for a membership months ago to get priority access to buy Queens tickets. The email never came and everything is now sold out.

Honestly, I wish someone looks into this because it should be illegal

Dear LTA

I must admit your website and ticketing system is woeful, cringe at using every time.

Again year after year pay for membership to prioritise tickets but have just been kicked out twice after spending over an hour waiting patiently

Disappointed now have to work and missed purchase of tickets for Queens 2026

Please explain why this happens?and provide a solution to gaining tickets without stress or wasting time and money

Kind regards
Paul

We have tried to use the court booking system for 2 years an been repeatedly robbed, the system and court keypad don't work, and you CANNOT contact anybody at the LTA. The LTA are the largest daylight robbers in existance.

The Clubspark website is so terrible. On repeated occasions I have spent hours trying to book a court. The system seems to be circular - there's no option to scroll down to a checkout. We completely gave up with the Junior membership which was totally inaccessible.

I agree with so many reviewers comments here.
There simply is no suitable customer service and if you do make contact, its a wing and a prayer as to whether you get a response. If you are lucky to receive a communication in return many days later, it is always generic telling you to speak to your local LTA team for a resolution.
How is such a large organisation getting away with it. There is no accountability and no one listens. I even went as far as emailing the boss Scott Lloyd and no surprise, that I was ignored!
They took the phones away and now they all hide behind their computers and do not care about the players or their parents.
This is an old boys network that needs to change and get fresh blood in that listens to the ever increasing levels of discontent being voiced by so many.

The idea sounds futuristic.. But when the tech fumbles, you're not just facing delays—you're locked with no human override.
Super disappointing when you plan to play but their website has a very different idea. Clunky interface, confusing navigation, and zero user empathy. It feels like it was built in the early 2000s and never touched again. In an age of AI and seamless UX, this system is a frustrating relic. Whoever designed it clearly missed the memo: it's 2025, not 2005.

No Diversity Or Inclusion

Just shows no Non-White people in senior roles and clear evidence of fudging inclusion data.

Booked tickets online and never received a confirmation email. Tickets also did not load onto the app.
No way to contact them by email or phone. Instead you are forced to submit a contact form. As tickets were booked 3 days before the event, time was very tight.
I did not get a response to my enquiry and in the end could not attend as I had not received my tickets.
Finally, I found an email address to ask for a refund which was answered quite quickly to advise that tickets were non refundable and that I could have transferred my ticket to someone else if I was unable to go myself. Yes...if I had only received it in the first place.
I asked my bank to intervene and they engaged the charge back option.
I had also booked train tickets, a cost which I have to bear short of going through the small claims court.
A total shambles. I will never book with them again.
A professional association looks different. If I were this crap at my job, I'd be sacked.
Avoid at all costs.

As with othere only 1 star to enable a post. App constantly glitching so ages to load any information-very worrying as dire warnings about it being the only way to get your (expensive) tickets. No ability to take a screenshot due to 'security' in contrast to Wimbledon which advises a screen shot. Absolutely no information re timings for each event but loads of useless drivel re sponsors. FAQ page or contact us sends you around in a circle. How to mess up what was a perfectly good and easy system into a nightmare of worry.

Bought 4 ground passes to take my kids to Queen’s and incredibly quick and easy process to buy the tickets and then download the LTA Courtside app.

Have paid (a lot) for tickets to Eastbourne in six days time and I am still trying to get into the Tickets page on the LTA Courtside app. All other pages work fine. I emailed them several days ago and still no reply. I see others are having the same issue - anyone fancy joining me in seeing if the media are interested in running a piece about it?

Bought two tickets for Sunday Eastbourne via their wonderful app, took my money very quickly, now when I refresh the tickets are not there. Like other almost impossible to contact, but you can a lot about their DEI and Environment policies, but you can't send an email saying please send me my tickets...or my money back....

One star to allow a post. As per so many others why have they made this such an impossible experience.
E mailed LTA that my phone would not allow me to down load app despite being only 7 years old only to get a reply confirming my tickets were ready and I just needed to download the app..... if that's AI so many jobs will safe in the future. Previous app worked well if it ain't broke.....

What a piece of junk. You have to download this if you have a ticket but the app itself is useless. The scores part doesn’t work, can’t find order of play for tomorrow. Why not just email tickets as theatres and other organisers do and scrap this rubbish? The old app was great - if it’s not broken don’t fix it. I’ll be binning the app after my visit to Queen’s tomorrow

Can't load our tickets. The app just shows an error. It's impossible to get help. In fact it's easier to win Wimbledon than find a number to call. Have wasted hours on this useless piece of £^&@

Awful customer service. Not a single phone number to call. Had an issue with my email when I purchased tickets for Queens back in November. Contacted them immediately and they still haven't resolved it now in June. A totally stressful experience.

This is appalling. In order to simply buy a ticket to see a tennis match you have to sign up to all kinds of accounts, download apps, give over all kinds of personal information and be treated as if you're planning to enter Wimbledon in a couple of years. In the time I've wasted creating passwords, downloading crap, etc, all the British players will have been knocked out. I JUST WANT TO BUY A TICKET.

Worst customer service. They have decided to put all tickets on the LTA courtside app which requires a username. It appears I have no username. No way of contacting them in a way in which it is possible to get a response. So that’s a waste of money buying tickets for events I cannot go to now since I can’t access my tickets