I was curious about cleaning sheets and didn’t know what to expect. I tried the toilet cleaning sheets, laundry detergent sheets, and dishwasher detergent sheets. One concern I had was how well they w... Toon meer
Bedrijf heeft geantwoord
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Unless your clothes tend to get very dirty, the product can last longer than expected. The subscription service doesn't give you a heads up when your next shipment has been initiated and once the proc... Toon meer
Bedrijf heeft geantwoord
Was gifted these by my mum who couldn’t get them to work. I truly don’t know how they are still getting sales on these. I really wanted to love them so have tried MANY times to make it work but ea... Toon meer
Bedrijf heeft geantwoord
This product does break down food items a lot easier than normal detergents, especially warmed milk in a pot and it leaves the milk film stuck in the pot. Normal detergent soaking I still have to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lucent Globe was founded by Brodie & Roger with a simple yet powerful goal: to offer Australians products that are both eco-friendly and of the highest quality. As identical twin brothers from the Gold Coast, our love for our community and the environment runs deep. We knew we couldn’t solve the world’s pollution crisis overnight, but we believed in starting small, with something used in everyday life, a product contributing to plastic waste. From this we designed the worlds first dishwashing sheet! These values drive us to innovate and create solutions that are not only effective and affordable but also designed with minimal environmental impact. At Lucent Globe, we’re committed to making a real difference by creating alternative products that help reduce plastic waste, are effective while being kind to the planet. We also believe that sustainability should be affordable and accessible to everyone!
Contactgegevens
4,1
Goed
477 reviews
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Prompt response to my claim.
Prompt response to my claim.
No questions asked, despite the fact that my claim turned out to be infact, incorrect.
Gemma, was intrumental in processing my claim.
This is the perfect type of customer service that will maintain my loyal following.
Thank you Gemma
2 april 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your thoughtful review! We’re really glad to hear that your experience with our support team was smooth and prompt.
Gemma will be especially happy to hear your kind words, she truly cares about making sure every customer feels supported. It means a lot to know that this experience has earned your trust and loyalty.
We appreciate you taking the time to share this and for being part of our community.
Eco-friendly and effective
I love the ease of using the sheets for cleaning. I also love that they are eco-friendly and chemical free. I’m also looking for products that are effective and free of chemicals.
2 april 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Creating products that are both effective and gentle is at the heart of what we do, so it means a lot to know they’re meeting your expectations. We truly appreciate your support!
Love these!!!
I love the environment friendly dissolving cleaning solution for my appliances. They work effectively and efficiently. Love how the toilet looked so clean after the sheet dissolved and became sudsy. The laundry sheets made my clothes clean and smell nice. The dishwasher sheet cleans my dishes sparkling clean every use.
1 april 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your wonderful review! We’re thrilled to hear how much you’re loving the dissolving cleaning sheets and that they’re working so effectively across your home—from laundry to dishes and even your toilet.
It’s especially great to know you’re enjoying both the cleaning power and the fresh results, all while choosing an environmentally friendly option. That’s exactly what we aim for!
We truly appreciate your support and are so glad our products are making a difference in your daily routine.
Product lasts longer than expected
Unless your clothes tend to get very dirty, the product can last longer than expected. The subscription service doesn't give you a heads up when your next shipment has been initiated and once the process has started the order can't be modified. Be sure to keep track of your subcription date or else you'll end up with more product than you need.
1 april 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Hi Deb, thank you for your feedback, we really appreciate you taking the time to share this.
We’re glad to hear the product is lasting well, though we understand your concerns around subscription notifications. Clear communication is really important, and your feedback helps highlight where we can improve.
If you’d like, please reach out to us at review@lucentglobe.com and our team can assist with your subscription settings to better suit your needs.
This cleans amazingly
This cleans amazingly! The no chemicals is a win win. I love love the smell of the laundry detergent. It has a refreshing smell. My kids kept sniffing their clothes. 10/10 recommend.
29 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your amazing review! We're thrilled to hear you're loving both the cleaning power and the fresh scent.
It’s so lovely to hear the whole family is enjoying it, that definitely made us smile! Thanks again for your support and recommendation, it truly means a lot
Great customer service
Great customer service
Emailed back quickly with few questions and very happy with the response
First time customer, I will be back for sure
Stella Martinez was lovely to deal with
1 april 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your lovely feedback! We're so glad to hear you had a great experience with our customer service team.
We’ll be sure to pass your kind words on to Stella, she’ll be delighted to hear this.
Thanks again for your support, and we look forward to having you back!
I have recently starting using LG…
I have recently starting using LG washing sheet and I have to say they are fantastic! Whites come out bright and colours seem to be, well, more colourful! Much better for my family too with no harsh chemicals next to their skin,I won't be going back to the big brands.
The staff are wonderful too, especially Gemma who has been so professional, kind and courteous, a star! Well done and good luck to everyone at LG.
31 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your kind words! We're delighted to hear you're enjoying the Lucent Globe sheets and seeing such great results with your laundry.
It’s especially lovely to hear your feedback about our team, we’ll be sure to pass your compliments on to Gemma, she’ll be thrilled to hear this
Had issue with spray bottle only after…
Had issue with spray bottle only after a few uses and when I reached regarding issue, I received efficient and super friendly support.
Thank you for helping our world be a better place!
18 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your kind review!
We’re sorry to hear there was an issue with your spray bottle, but really glad our team could help get things sorted quickly for you
It means a lot to hear your kind words about our mission too, thank you for your support
Lucent Globe products are great.
The products that Lucent Globe produce are great. They work well and smell great. They have many different cleaning products to choose from.
Tema helped me with a small problem I mentioned. She resolved it straight away to my satisfaction.
28 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your kind review! ⭐️
We’re so happy to hear you’re enjoying the products (and the scents too!) It means a lot to know they’re working well for you.
I’ll also be sure to pass your lovely feedback on to Tema, she’ll really appreciate it
Thanks again for your support!
Excellent customer service
The spray from my spray bottle stopped working. I contacted support to see if I could purchase a replacement nozzle and was told that this is not something they sell individually.
Tema was amazing and said that she’d send me a replacement free of charge which she immediately organised.
31 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your lovely review!
We’re really sorry to hear about the issue with your spray bottle, but so glad Tema was able to get that sorted for you quickly.
I’ll be sure to pass your kind words on to her, she’ll be thrilled to hear this!
We really appreciate your support and feedback.
Customer Service satisfaction
I finally decided to try these products. I did a what I considered a large order. When I got my order I was disappointed to see that there was alot of products missing. I messaged the company and within 24 hours Tema contacted me and asked what was missing from my order, my order number and photos of what I did receive. 15 hours later I got a message from Tema to let me know that the items missing from my order will be sent and with a new order number. To say Tema went over and above to make a customer who wasnt happy to one that is now happy with the service I received. The products I did receive I tried the first fay and extremely happy with them and to now have my missing products shipped I cant recommend this company enough. If you are i the fence like I was give them a go. Tema has made my experience a positive one.
Thank you Tema 😊
29 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for sharing your experience!
We’re really sorry to hear there were items missing from your order initially, but we’re so glad Tema was able to step in and get everything sorted for you quickly. Going above and beyond for our customers is exactly what we aim for, and it’s lovely to hear that this turned things around for you
Even better to know you’re enjoying the products too!
I’ll be sure to pass your kind words on to Tema, she’ll really appreciate it.
Thanks again for your recommendation and support, it truly means a lot to us
Breezy customer service
I jumped on board several years ago and have not looked back. The hand soap sheets are a fantastic concept and I am obsessed. Recently the pump action in one of the bottles that I purchased ceased working properly and I reached out to the team for advice and have been sent a replacement bottle.
The customer service received by Tema was polite, prompt and exemplifies what customer service is all about. Thank you Tema and thank you Lucent Globe
30 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your lovely review!
We’re so happy to hear you’ve been with us for so long and are loving the hand soap sheets, “obsessed” is exactly what we love to hear.
I’m also really glad we could get the issue sorted quickly for you, and I’ll be sure to pass your kind words on to Tema, she’ll really appreciate it.
Thanks again for your continued support, it truly means a lot to us
A great outcome by the friendly Team!
I had made an error with my order and the team at Lucent Globe sorted it out no worries at all! Very friendly and supportive of my misunderstanding! Much appreciated as I really love the products and the companies mission for eco friendly products that actually work!
30 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your kind words! ⭐️
We’re really glad we could help get everything sorted for you, and it means a lot to hear that our team made the experience a positive one.
Even better to know you’re loving the products and our mission too Your support truly means a lot to us!
Thanks again for taking the time to share this
Dishwasher detergent sheets do not…
Dishwasher detergent sheets do not clean dishes thoroughly, and leave smears on all the cutlery or glassware. Not much better than using no detergent at all.
27 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you for your feedback, we’re really sorry to hear that the detergent sheets didn’t meet your expectations.
This definitely isn’t the experience we want for our customers, and we’d really appreciate the chance to look into this further and make things right. Could you please reach out to us at review@lucentglobe.com with a few more details about your experience?
Ordering issue
I was having trouble with the ordering system so I emailed the company and Gemma responded promptly and was extremely helpful with my query.
18 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your kind feedback! We're really glad to hear that Gemma was able to assist you quickly and make the ordering process easier. We'll be sure to pass along your lovely comments to her.
My first go - impressions
Having read the Lucent product backstory - on the chemical and environmental aspects ( tho not a 'greenie' :) ) I bought a pack at Woolies for the dishwasher to try out. So far so good - work a charm in our Miele. Results are as good as any tablet to date, with a competitive price point
28 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you for sharing your first impressions, we really appreciate you giving Lucent Globe a try!
We’re also glad you took the time to look into our product background. We aim to strike that balance between performance, value, and responsible formulation, so your feedback means a lot.
Best service
Best service
best product
Very gentle
Very proud of the businesses who care about the environment
All love and respect to them❤️
21 januari 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Your support for businesses that care about the environment is incredibly appreciated, and it’s something we’re very passionate about as well. Sending that love right back to you....
It’s like magic in a box
The detergents smell absolutely divine. The fact that they’re so safe and the packaging is bio degradable is so impressive. It’s like everything good in one. I just wish this was the standard
26 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
“Magic in a box”... we love that! Thank you so much for your thoughtful feedback.
Best online shopping experience with great products
Their products are wonderful and staff are great. I had a small problem with a recent delivery which Stella took control of and fixed it without delay. I highly recommend the company and everything they stand for.
26 maart 2026
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive shopping experience and that you're happy with our products.
It’s especially great to hear that Stella was able to step in and resolve your delivery issue so quickly, I'll be sure to pass your kind words along to her.
I love this company
I love this company, just the easiness of communicating with Isobel it was like speaking to a friend.
The product is unbelievably good but what I love the most is this that there isn’t any residue in the machine and the smell is a bevy of bouquets. I can’t really think of any way they could improve.
Thanks Isobel for all your help. You are such an important part of the team and I wish you well.
Cheers
Vicki C.
1 juli 2025
Review zonder uitnodiging
Antwoord van Lucent Globe
Thank you so much for your beautiful words, Vicki!
We’re so glad you had such a positive experience with Isabel, we’ll be sure to pass this on to her! It means so much to hear how happy you are with both the product and our team.
We truly appreciate your support!
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