Lulu Hypermarket LLC Reviews 169

How do i get a refund? Only part of my delivery came. I was promised a refund in May. I emailed customer service but still haven't received my refund. Does anyone know how to get a refund? Please reply. Thank you

The worst shopping experience ever. Never shop through their app. I had missing items and broken items and open and used bottle lids. Ordered eggs and all 12 eggs were broken and leaked out on to other items. The call centre staff is of no help. I spent all day and made a 100 calls in order to get my refund and to get the eggs Replaced but dont think they understand anything. I guess I will have to visit them in person to sort out the mess they created.

Utter crappy online Str I have ever experienced, Am trying to place an order since May

Hello all, my order online was terrible... First 2 times not successful since delivery schedule no slot.. Then finally ordered.. Some items not available, some not given as mention in image. Fruit and Vegetables not in good condition half of them we had to throw... This is not an major complaint but customer need to be treated as its unfortunate need.

Lulu online UAE
Ordering – As their website is pretty old, only 7 days can be ordered in advance. Its takes atleast 7 days to put in your order. And another 5 days for the delivery.
And again no delivery on time even after the payment. No text messages advising of the delay. It’s a joke scheduling as per their delivery date. We don’t receive an order confirmation, no receipt etc. And they have a delivery charge which no other supermarkets in UAE has.
And when you call the customer service, they will apologise. Once apologised, everything is back to normal.
They are aware that even if one or two customers complains they will survive with the others. This must be happening to other Lulu customers but they don’t retaliate.

Lulu webshop UAE.
Ordered, checked out, paid.
... Order vanished, along with my payment.
No order confirmation, no receipt, no order to be found in the previous orders section.
Payment however deducted on my card.

OK, lets call customer service then.
2x 40 minuttes waiting in line, and still did not manage to reach them.
Tried facebook chat as well, no response.
Tried email, no response.

payment deducted 31 st march, at 19.01 local time, amount 213.20
I would like you to pay me my money back.

Their app doesn't let you fill out the devilry address therefore making it useless. I found this out after spending 30 minutes trying to order 40 items - SO FRUSTRATING.
I called their help desk (Jabba) who didn't acknowledge it as a major issue and directed me to the website (not very helpful!)
I ordered on thier website - it shows a delivery slot free so again proceed to repeat the order of 40 items - but when I click to pay, the it shows that the delivery slot (still showing as available) is NOT available. Terrible online experience and worse helpdesk experience.