Extremely poor quality product for the price (£120 garden strimmer). Product is completely unusable after just a few months and a few blade changes as the bolt and nut mechanism to remove the blade is... Toon meer
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I ordered a WEXTEND PRO DUAL-BAND WIFI EXTENDER and got my son to set it up for me, but it does not work. It will not connect to the internet no matter how much we try. I have emailed them several t... Toon meer
I’d like to thank you for your prompt response to the Trust Pilot review. I look forward to receiving our order. I have nothing in junk/spam. No receipt so was anxious about the validity of the... Toon meer
Bedrijf heeft geantwoord
SCAM ALERT! I ordered the Coolnix Air Cooler tower fan, believing it to be at least 1 metre tall (they use images that have been misrepresented). Instead I received a cheap desktop fan. They did not a... Toon meer
1,8
Slecht
257 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I placed an order which didn’t arrive…
I placed an order which didn’t arrive in time to gift as a present. I contacted Lumenvira with the details and a refund was issued once the form had been submitted. The process was simple, stress free. I would recommend Lumenvira, I didn’t test the product but I can say the customer service was excellent.
6 januari 2026
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
Thanks for your review. We are glad to heard that! Don't hesitate contact us again if you need further assistance!
Sincerely,
The team
I had a great customer service…
I had a great customer service experience with this company. Unfortunately the item I purchased was broken however they immediately refunded the full amount to me and were extremely kind and easy to communicate with. I will definitely shop with them again.
5 januari 2026
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
Thank you very much for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear that you had a positive experience with us. Your support means a great deal to our team.
Kind regards,
LumenVira Team
Really satisfied with this online store
The experience with this company was amazing from purchasing to receiving a refund. I received the item very quickly and emailing them as I didn’t require the item anymore they were very quick to respond back. Also was refunded before even returning the item. Many thanks for all your help.
25 december 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
Thank you very much for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear that you had a positive experience with us. Your support means a great deal to our team.
Kind regards,
LumenVira Team
Product not suitable but refund given…
Product not suitable but refund given without any hesitation
20 december 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
Thank you very much for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear that you had a positive experience with us. Your support means a great deal to our team.
Kind regards,
LumenVira Team
The camera was faulty
The camera was faulty, didn't connect properly, I contacted them they refused to refund, replace or even repair it !
1 november 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Dear Kate Bandy from Bodmin,
Thank you for taking the time to share your concerns.
We would like to clarify that your order (LMNVRA24305) was delivered more than 30 days prior to your request. As clearly stated in our Refund & Return Policy, refunds and returns are limited to a 30-day window from the delivery date, which is standard practice and fully compliant with our terms and conditions available on our website at the time of purchase.
That said, we did not refuse assistance. On the contrary, we offered to help you troubleshoot the issue and requested specific details about the malfunction in order to determine whether the device could be repaired or replaced. Unfortunately, we did not receive the necessary information, nor were the provided setup instructions followed, which are essential for the correct operation of the device.
Additionally, you confirmed that you do not wish to return the product, which is a required step for any replacement or further technical evaluation.
We remain committed to supporting our customers and are still happy to assist you with step-by-step guidance to ensure the product works correctly. Should you wish to proceed with troubleshooting or follow the recommended instructions, our support team will be glad to help.
Kind regards,
LumenVira Customer Support Team
Antwoord van LumenVira Store
Hello,
We would like to clarify this situation for transparency and accuracy.
According to Royal Mail’s official tracking records, both items in your order were successfully delivered. You can independently verify this information using the official Royal Mail tracking link below, which confirms delivery of the shipment:
https://www.royalmail.com/track-your-item#/tracking-results/IW394942825GB
Our records, along with Royal Mail’s confirmation, show that the complete order was fulfilled and delivered as contracted. Before making public accusations or using defamatory language, we strongly encourage customers to review the carrier’s official delivery confirmation and the evidence already provided.
Please be advised that false public statements accusing our company of theft are taken seriously. This matter, including the comment posted, has now been forwarded to our legal team, along with all delivery evidence, for review and appropriate action.
If there is a genuine delivery issue, the correct course of action is to contact the carrier directly or reach out to customer support for a formal investigation — not to publish defamatory claims.
We remain committed to transparency and will fully cooperate with Royal Mail and our legal representatives regarding this matter.
Sincerely,
The team
I was unable to get the camera door…
I was unable to get the camera door bell to connect to my WiFi. Requested a refund and return and to the seller's credit they replied straight away and the refund appeared into my account the next day. 1st class service.
11 december 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
Thank you so much for your five-star review! ⭐⭐⭐⭐⭐
We truly appreciate your support and are delighted to hear that you had a positive experience. Your feedback means a lot to us and helps us continue to improve.
Sincerely,
the team
Will only refund if you pay overseas postage and taxes
Doorbell wont connect with my phone, patiently tried every fix, several times over several days, asked for help, told to send evidence of problem, sent video showing it would not connect "Device offline" they said that its was all ok, asked how it can be ok when it won't connect. So ok refund me, only if I send it back in perfect condition (no problem only took out the box and tried), but I pay the secure tracked postage to Italy, I pay any taxes that it might incur as we are no longer in the EU and provide a tracking number, which will cost at least half if not all of what I paid for the none working crap doorbell, total scam, stay away from this rubbish company.
30 november 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Ian,
We are sorry to read your review, but we must clarify the situation for transparency:
At no point did we state that your device “had no fault”.
We simply asked for standard troubleshooting steps and a video so we could identify the issue, as we do with every customer to avoid unnecessary returns. You provided the video and we continued the process as required.
We NEVER asked you to ship the product to Italy.
You were given one single official return address in Spain, and you were specifically told not to send the package anywhere else without confirmation and tracking.
You decided to send the parcel to a different destination that was not provided by our support team, which we cannot be responsible for.
Our return instructions and conditions were clear from the beginning.
Like every online store, returned items must be sent back with tracking so they do not get lost. This is standard practice across all retailers and is clearly stated in our refund policy, which is publicly available.
You were never refused a refund.
The refund simply requires the product to be returned to the correct address, as legally required. We cannot process a refund for an item that is shipped to the wrong location without tracking.
We understand that experiencing technical issues can be frustrating, but accusing a company of being a “scam” after not following the provided return instructions is unfair and inaccurate.
We remain available to assist you, but we can only process your refund if the return is completed correctly and sent to the verified address provided by our support team.
Kind regards,
Lumenvira Support Team
Awful awful
Awful! After waiting 25 days for delivery from china there was issues from the start after constantly getting in touch with their help desk and going round in circles trying to sort it out which looking at the quality of it you knew from day 1 it was never going to work. After admitting defeat and asking for a refund they simply don't want to know they just say you have had it 30 days so your stuck with it even though it clearly states on their false advertisement it comes with a 60 day satisfaction guarantee it's not true just like all the reviews they have on the adverts it's false advertising there's a paper trail of email's with all the issues I don't think I will ever buy anything like this again coming from china because they can send you all the rejects and when you complain you are stuck they don't care they know you won't fly to china with it so definitely avoid buying local is better in the long run trust me . Just been reading the other reviews there is certainly a familiar pattern why is this company allowed to continue advertising and trading?
One review even states they do not recognise any of our consumer legal bodies why are they still trading awful.
Well I feel I really must reply to your response you have had 10 days to come up with something and is this really the best you can do. As you say it took the best part of a month to arrive so when it did it did without any guarantee and I was saying from the start it's not working properly I done everything you asked as you point out there was several issues until you have to admit it doesn't work the advisor was pleasant until I asked for a refund. I was never offered a replacement so how could I refuse one? There is an advertisement clearly stating a 60 day satisfaction guarantee I have a snapshot on my phone to prove it and as you say you don't have 3rd party advertising it has to be from yourselves to which you are refusing to honour. The reason I believe it is made in china because it says so on the box or is this not true also? As you know I didn't return the item to this day is because you never asked for it or offer me anything even though there's a paper trail from the start with issues if you had acted reasonably and taken proper responsibility for faulty goods which looking at independent reviews you are fully aware there's multiple issues with your product if only you had done the right thing at the start this unfortunate and sorry matter could of been totally avoided
20 november 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Perry,
Thank you for your follow-up message. We have carefully reviewed your comments, and we would like to provide a clear and factual update in response to the claims you have made.
First, we must reiterate that several of the statements in your review are factually incorrect. Your order was delivered in 10 days, not 25, which is fully within the delivery timeframe clearly displayed on our website at the time of purchase. Your parcel was dispatched from our EU warehouse, not from China. Claiming that our products are “sent from China” is simply another false allegation and is not supported by any factual evidence.
Regarding your statements about faulty goods and lack of support, the email record shows extensive assistance from our team:
You received immediate and continuous guidance from the moment you contacted us.
You were taken through all necessary troubleshooting steps.
You were offered a replacement unit, which you declined.
You were provided with explanations, instructions, and responses without delay.
For full clarity:
You did not request a refund within the legal 30-day return period. Your request was submitted well over 45 days after delivery, and this alone makes the claim ineligible under UK and EU consumer regulations.
A refund for defective goods requires that the item be returned for inspection. To this day, you have not returned the product, despite receiving the return instructions.
You also state that we refused to honour a “60-day satisfaction guarantee.” As already explained, we do not offer such a guarantee, nor have we ever advertised one. Any third-party advertisement you refer to is not from our official store, and using non-official ads as “evidence” is misleading.
Your latest review contains several false accusations regarding our compliance, product origin, and business practices. These statements are not only incorrect but damaging. As a result, and to protect our company from defamatory claims, we will be initiating a formal legal process in accordance with UK and EU legislation. We will provide the necessary documentation and email history to demonstrate that your allegations are unfounded.
We remain committed to supporting our customers professionally and transparently. Should you wish to proceed correctly by returning the product for inspection, we will still follow the appropriate legal procedure.
Sincerely,
Customer Support Team
ive been waiting for a projector for a…
ive been waiting for a projector for a kids event for weeks now. No sign, no reply when I email. very annoying.
25 november 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Emma,
Just one hour ago, our customer support team sent you an email with the tracking link information and told you that the parcel will be delivered TODAY:
https://www.royalmail.com/track-your-item#/tracking-results/IW157951522GB
Check your spam/junk folder.
Sincerely,
The team
I had order a door bell
I had order a door bell, no subscription needed, it looked lovely but it wouldn't connect with my phone, I was fully refunded, Olivia was a lovely person to deal with,
20 november 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Gillian!
Thanks for your review. We are glad to heard that! Don't hesitate contact us again if you need further assistance!
Sincerely,
The team
Ordered a wireless camera door bell on…
Ordered a wireless camera door bell on the basis that it would be delivered in 5 to 10 working days.
Now 14 working days , still not received!!.They now e mail to say it will be delivered within max 10 working days.
Please do not use this company, they should be ashamed.£50 wasted .it is now 22nd Nov 2025, still not delivered. They are still saying will be delivered in 5 to 10 days?
Now quoting delivery 27.11.25. !!
23 DAYS AFTER PAYING FOR IT on 04.11.25. Please do not use this company.
24.11.25 Just had a message from them saying order not placed till 14.11.25. Order was made 04.11.25 and my bank account debited that day. 20 days ago. Companies who tell lies like this , should not be trading.
4 november 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
Your order was purchase last 14 th Nov. Your order was shipped on November 16th, as you can see from the tracking link we have provided several times:
https://www.royalmail.com/track-your-item#/tracking-results/IW163025046GB
According to Royal Mail, your parcel is expected to arrive on or before November 27th, which is still within the promised delivery timeframe. The order was dispatched on Monday, and deliveries typically take 7 to 10 working days.
If you have any further questions, I’m here to help.
Sincerely,
The team
Airflow Heater
The Airflow Heater is a low-quality product, most likely a mass-produced item from a factory in China. I had planned to return it, but, as many others have mentioned, the cost of sending it back to Spain made it impractical. A good reminder to buy local next time.
I would have rated this company slightly higher, but the customer service was also disappointing. When I emailed to request return details, they confused me with another customer who happened to share my name and had filed a complaint. Even after I pointed out the mix-up, they refused to acknowledge it. Very unprofessional experience overall.
26 oktober 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
We replied to the same comment a few reviews down with the same name ...
We’re very sorry to hear about your experience with the heater and we take any safety concern—such as unexpected shut-offs or sparks—extremely seriously.
To properly investigate and authorize a full refund or replacement, our quality team needs basic evidence of the fault (a clear photo or a short video of the plug and the unit’s serial/label). This is standard so we can review the case and escalate it internally. We have not yet received any of the requested proof.
Since no evidence or return was provided, we offered a partial refund as a goodwill gesture in the meantime. If you’d prefer a full refund, please either:
Send the photo/video to info@lumenvira.com
with your order number, or
Return the product for inspection (postage at your charge, as per our policy).
Defective units are rare, but we want to make this right for you. Please contact us at info@lumenvira.com
so we can resolve this quickly.
Kind regards,
Lumenvira Team
I place an order with this company for a walking aid.
I place an order with this company for a walking aid. It was a xmas present for a friend. However, I found out he passed away on the 2nd Oct. I emailed the company on the same day asking the company to cancel the order. Within a short time LjumenVira emailed me and refunded the payment.
1st class service and would be happy to deal with them again in the future. Well done.
4 november 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Jojn!
Thanks for your support! We are glad to heard that you love our customer support team.
Sincerely,
The Team
Superb customer service
The price was competitive and delivery was earlier than expected, however the product produced inconsistent results. I reported this to Lumenvira who promptly issued a full refund, I couldn't ask for better customer service. A good company to deal with.
24 oktober 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi!
Thanks for your support! We are glad to know that you have a good experience with us!
Sincerely,
Lumenvira Team
Outstanding service
I mistakenly placed an order so emailed the company to cancel. The response was prompt, friendly, and totally understanding.
The refund was processed in 24hours, as promised.
This was a positive experience from start to finish and I look forward to ordering from them very soon.
21 oktober 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Angi!
Thanks for your support !
Sincerely,
Lumenvira Team
Lumen Vira U9 video doorbell
Purchased a LumenVira Camerex 2.0, on the app xsmart U9 video doorbell and it will not stay connected to the WiFi, will not work correctly as advertised with an Android device and shared the account with an IPhone user and it gives notifications but will not do so on the Andriod phone. Tried many times to reload and reset but will not work. Also asks for a verification code but there is no way of getting a code! If you buy it is shipped from Spain and it will cost you to return it. They ended up giving me a 50% refund.
Big load of rubbish, do not buy!
19 oktober 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
We have carefully reviewed your comment, but we could not locate any order or customer record under the name “Lumen Vira U9.” Our official video doorbell is called CamuRex Smart Video Doorbell Camera, and we are unable to identify you as a customer of our store without an order number or any of the additional details requested by Trustpilot.
It appears that you may have confused our brand with another seller or copied information related to a different product. If you are indeed a Lumenvira customer, please contact our support team directly at info@lumenvira.com
with your order number so we can verify your purchase and assist you properly.
We always take customer feedback seriously and handle all verified cases with transparency and professionalism.
Kind regards,
You can not get any befantastictter than this…
You can not get any better than this service helped me all the way step by step
9 oktober 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and your trust in our brand.
Your satisfaction means a lot to us, and we’re delighted to know that you had a positive experience. Feedback like yours motivates our team to keep providing the best possible service and support.
Thank you again for choosing LumenVira — we look forward to serving you in the future!
Warm regards,
Lumenvira Team
The service was exceptional
The service was exceptional. I had a query on the product that was resolved very quickly and efficiently.
9 oktober 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We truly appreciate you taking the time to share your positive experience. It means a lot to our entire team to know that you’re happy with your product and our service.
Your satisfaction is our top priority, and we’re delighted that we could meet your expectations.
Thank you for choosing Lumenvira, and we look forward to serving you again in the future!
Warm regards,
The Lumenvira Team
Awful experience
My experience has been a headache from start to finish and I found their customer service skills appalling.
Initially I followed the set up instructions within the box and downloaded the app from the QR code printed on their leaflet to set the product up. After this did not work, I emailed them and they told me not to use the instructions in the box due to "mis printed information" and sent me a link for a different app, I completed this step but found that app was even worse and stopped showing notifications all together. I sent photos and videos of the app, the app settings and the function of the item and was sent back the same email with the same instructions over 15 times. I reset the device and started from scratch following their new instructions, but again, it did not work as advertised.
I went back and forth with this company and they sent the same scripted replies continuously. I provided evidence that each of their own trouble shooting steps had been completed with screenshots and screen recordings showing connectivity, settings, app information, device status and everything they asked for! They continued to blame my incompetence.
I then asked to return the item due to it not working as advertised and was told this return cost was down to myself and I'd have to pay a restocking fee but the item had to be unopened.
After ignoring my last 2 emails and my request for their legal department details, they finally offered 50% refund. A tactic that a lot of these reviews mention.
Overall, I wouldn't use this company nor recommend them.
Oddly enough, when you try and call their London based customer service number, no-one answers and the voicemail is in Spanish, as is their returns address.
Update from reply: Trustpilot removed 4 of your replies for containing false information and going against their guidelines, and you had mine removed for including the name of the customer service representative.
I have been waiting for legal documents for 3 months since you told me you were sending them and have received nothing apart from an email saying "we won" from the same customer service representative.
1 juli 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hello,
We’re genuinely sorry that your experience did not meet your expectations. However, after a thorough internal review, we would like to clarify the facts for transparency and accuracy. After Truspilot delete your last 3 reviews due to defamation comments against our customer support representative.
Your order for the CamuRex Smart Video Doorbell Camera was successfully delivered in perfect condition. Our team provided comprehensive technical assistance through more than 40 emails over several days, including troubleshooting guides, screenshots, and detailed configuration steps for the correct app connection.
On July 9, 2025, you accepted a 50% refund as a goodwill gesture, which was processed on July 10, 2025, directly to your original payment method. Despite this, you later initiated a chargeback, which was fully investigated and resolved in our favor, confirming that our actions complied with our refund and support policies.
During the process, you also made over 12 phone calls within a few days, including repeated calls to our support line, which unfortunately exceeded acceptable communication behavior and caused concern for our staff. While we always welcome dialogue, we must ensure a respectful and professional environment for both our customers and our team.
Due to the continued escalation and misuse of communication channels, this matter has now been referred to professional and legal authorities for documentation and closure.
We stand by the integrity of our service and remain available for any legitimate inquiry through our official support channel: info@lumenvira.com
.
Thank you for your understanding,
Sincerely,
The team
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