I recently purchased a Baby change table (Hushly Baby Change Table with Drawers in White & Natural). I had to book in delivery which you need to be home from 9-9 so I took the day off work for the sch... Toon meer
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★★★★★ Excellent customer service from Gill. She was professional, friendly and extremely helpful in resolving an issue we had with our coffee table. She responded promptly, kept us informed throu... Toon meer
Bedrijf heeft geantwoord
We ordered the Luola 2 Person Pine Outdoor Barrel Sauna & Harvia Stove. Our order arrived exactly when promised, and the sauna itself is absolutely beautiful. The pine wood smells amazing, and it... Toon meer
Bedrijf heeft geantwoord
I entered the incorrect delivery address and the error was able to be rectified almost immediately through the 24/7 chat. I was impressed this could happen that late at night and the 24/7 chat was ava... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
50% OFF RRP & SAME DAY delivery on modern furniture, outdoor furniture, beds, mattresses, sofas & more! Shop online or in store. 24/7 customer service.
Contactgegevens
160 Newton Road, 2164, Wetherill Park, Australië
- 02 9189 7999
- sales@luxoliving.com.au
- luxoliving.com.au
4,5
Uitstekend
955 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I recently purchased furniture from…
I recently purchased furniture from Luxo Living and couldn’t be happier with my experience. The quality exceeded my expectations, with excellent craftsmanship and attention to detail. The product arrived well packaged and exactly as described on the website.
The ordering process was simple, delivery was smooth, and the value for money was outstanding. It’s refreshing to receive a product that looks great, feels durable, and is built to last.
I highly recommend Luxo Living to anyone looking for stylish, high-quality furniture at a reasonable price. I will definitely be purchasing from them again.
12 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful and detailed feedback!
We’re absolutely delighted to hear that your experience with Luxo Living exceeded your expectations, from the quality and craftsmanship of your furniture to the smooth ordering and delivery process. 😊 It’s especially great to know you found great value and that the items arrived exactly as described and well packaged.
We truly appreciate your recommendation and your support, and we’re so happy to hear you’ll be shopping with us again. We look forward to serving you in the future!
Fast response and good customer…
Fast response and good customer service, Hazel B was friendly and provided timely response to my questions.
13 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that you received fast responses and good customer service from Hazel B, and that she was friendly and timely in assisting with your questions. 😊
We truly appreciate your support and will be sure to pass your kind words on to Hazel. If you ever need anything in the future, we’re always here to help!
Item not received after 3 months
Rating for custoner service representative “Hazel B” would be 5 stars but company as a whole 1… delivery has been awful and so much back and forward and waiting, thought I made progress with hazels help getting the delivery booked in but after having waited in all day the delivery did not come again and now I’m being told to wait another 48 hours for a new update so god knows if I will ever recieve these chairs
13 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you for taking the time to share your feedback!
We’re really sorry to hear about the frustrating delivery experience and the back-and-forth you’ve had to deal with. That’s certainly not the experience we aim to provide.
At the same time, we’re very pleased to hear that Hazel was able to step in and provide you with clear, helpful support and some much-needed progress. 😊 We’ll be sure to pass your kind words on to her.
We appreciate your patience over the weekend, and we hope everything is fully resolved for you soon. If you need anything in the meantime, we’re here to help!
They followed up and confirmed the date…
They followed up and confirmed the date the contractor would come to put together our TV unit
12 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your feedback!
We’re glad to hear that our team followed up and kept you informed by confirming the contractor’s scheduled date for assembling your TV unit. 😊 Clear communication and reliable coordination are very important to us, so it’s great to know this made the process easier for you.
We truly appreciate your support, and if you ever need anything in the future, we’re always here to help!
1 star is far too generous
1 star is far too generous
Without question, the worst customer service I have ever experienced.
We paid $445 for delivery of a sauna that was never delivered. After I finished work and my partner took the day off for delivery, we had to go pick up the sauna ourselves.
So we had the privilege of paying $445 to lift 100kg+ on to the racks of my ute.
Despite failing to provide the delivery service we paid for, Luxo Living refused to refund the $445 delivery fee. I find it completely unacceptable that a company can charge for a service it never provided and then refuse to take responsibility. To add insult to injury they stated they would be willing to offer $200 compensation ONLY if my partner changed her google review from a 1 star to a 4 star.
The lack of accountability, customer care, and willingness to resolve a straightforward issue has been extremely disappointing. Based on my experience, I would strongly recommend looking elsewhere before purchasing from Luxo Living.
29 april 2026
Review zonder uitnodiging
Cherish was a fantastic online service…
Cherish was a fantastic online service person. They were helpful, quick & kind. The products are also excellent, I have shopped with Luxo quite a few times & have always been impressed.
11 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback!
We’re delighted to hear that Cherish provided you with such helpful, quick, and kind support. 😊 It’s also fantastic to know you’ve had consistently great experiences with our products and have chosen to shop with us multiple times — we truly appreciate your continued support!
We’ll be sure to pass your kind words on to Cherish. If you ever need anything in the future, our team is always here to help!
Post-Purchase Assistance
We had an issue with our purchase and Gil went out of her way to call and find a solution for us which we very much appreciate. Thank you for being accommodating.
11 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Gil was able to personally call you and help find a solution. Going the extra mile to support our customers is exactly what we aim for, so it’s wonderful to know her assistance made a positive difference for you. 😊
We truly appreciate your understanding and support, and we’ll be sure to pass your kind words on to Gil — she’ll really appreciate it!
Antwoord van Luxoliving
Thank you so much for your feedback!
We’re glad to hear you had a good experience with our service. 😊
We truly appreciate your support, and if you ever need anything in the future, our team is always here to help!
Helpful Client Service officers
Michael and Hazel were helpful in sorting out my issue as the assemblers turned up before the delivery!
10 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Michael and Hazel were able to assist you and help sort out the issue with the timing of the assemblers and delivery. 😊
We truly appreciate your support and will be sure to pass your kind words on to them both. If you ever need anything in the future, our team is always here to help!
Gil was very helpful and friendly
Gil was very helpful and friendly
10 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Gil was helpful and friendly throughout your experience. 😊
We truly appreciate your support and will be sure to pass your kind words on to Gil. If you ever need anything in the future, our team is always here to help!
SEAN was very helpful
SEAN was very helpful, response time was amazing. Excellent customer service
10 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Sean was able to assist you and that you were happy with the fast response time and excellent service. 😊
We truly appreciate your support and will be sure to pass your kind words on to Sean — he’ll really appreciate it! If you ever need anything in the future, our team is always here to help.
Adding to my already awful experience...
To add to my already horrible experience I have now had my complaint closed by the company because I would not agree to a small compensatory amount in return for changing my reviews to at least 4 stars and mentioning the customer service representative, Gil, by name.
They have gone out of their way to be slow, frustrating and unprofessional in their conduct, almost as a tactic to get you to give up or accept something absolutely woeful as a result. The NSW Government has released a public warning against dealing with Luxo Living due to their horrible quality items and terrible customer service. Stay away.
Editing to respond to Luxo:
Your explanation of the issue is a blatant lie. Noone was sick. The delivery driver could not get his equipment to work. He advised there was no other way for us to get the sauna on the day so we had to go and pick up the item as we COULD NOT RECEIVE the item the next day. Not sure what part of this doesn't make sense to your customer service team and why I need to explain it 3000 times? You should take it up with your freight service and obtain a refund from them. As repeatedly discussed with you - we paid you directly for delivery, delivery was not completed, you employ your freight service (NOT me) and your company is responsible for providing services paid for. Your $200 'goodwill' gesture is a joke, as is your company.
9 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Lauren,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially after taking time off work to receive the delivery.
Following our investigation with the freight provider, we were advised that the delivery was planned accordingly. However, the driver with the required vehicle equipment called in sick that morning, and the freight team was unfortunately unable to reorganise the delivery with the appropriate equipment on the same day.
We would like to clarify that we did not advise you to collect the item from the depot. Our understanding is that you chose to proceed with depot collection, despite the freight provider being able to replan the delivery for the following day with the appropriate equipment.
That said, we acknowledge the inconvenience this caused and offered a goodwill refund of $200 in an effort to assist with the situation. Unfortunately, this offer was declined.
We’re sorry to hear that the product and service did not meet your expectations. Your feedback regarding both the delivery experience and the sauna has been noted and will be shared with the relevant teams for review.
Kind regards,
Luxo Living Customer Service Team
Unsafe product
Where do I begin
We bought a sauna from Luxo living firstly the oven didnt work then we went back and forth for a replacement Thomas was amazing giving prompt and excellent service. The second sauna oven arrived just for that to also not work. At this stage I had 3 call outs to an electrician at my cost.
In summary 2 sauna ovens that did not work this whole process took us 6 months to resolve in the meantime no sauna.
In the end we insisted a refund equavalent to buying a different brand sauna oven.
Yes again had to get out an electrician to install despite the initial cost of installing the sauna.
As you can see this sauna has become very expensive.
Finally 7 months later our sauna works with new oven from different provider.
One night about a month ago my husband was in the sauna when the light exploded with sparks and flames coming from the light it missed his head by cm’s it was incredibly scary as the sauna is wood ot could have gone up in flames.
We reached out to LL 3 times before getting a response
They offered to replace the light
Seriously , replace the light they missing the point the light blew up and burnt the back of the sauna.
We still have no resolution to this matter many phone calls and emails later.
In summary from personal experience I would say this product is not safe.
Really disappointing as we really wanted a sauna its been a real ordeal.
For what its worth Thomas was always lovely to deal with despite tyeproduct being inferior and unsafe will attach photos to give more weight to my rating. Safely is very important and sadly I dont feel Luxo Living is acting promptly in tgis matter. We will most certainly seek to take this matter further as this could have sparked a fire.
Not sure where to attach my photos
I will add this review to Google as well with photos
14 mei 2026
Review zonder uitnodiging
The worst quality!
The worst quality!! there was a staple over one of the important holes for stabilty and then glue in another so i couldnt put the other screw in to complete the chair.
For $230, you would expect alot better, also the back support leans back and doesn't support your back at all. May as well have bought a cheap stool for $30.
Trying to get a return considering the photos and video i have, Will see what the outcome will be, if not i'll be taking it to consumer affairs so it doesn't happen to others!
4 juni 2026
Review zonder uitnodiging
Thankyou to Gileanne for your support
Thankyou to Gileanne for your support, understanding and prompt responses to my email. Also really quick delivery on my item.
1 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback!
We’re delighted to hear that Gileanne was able to provide you with the support, understanding, and prompt communication you needed. Providing a smooth and positive experience for our customers is something we truly value. 😊
It’s also fantastic to know that your item arrived quickly! We’ll be sure to pass your kind words on to Gileanne — she’ll really appreciate it.
Thank you again for your support, and if you ever need anything in the future, our team is always here to help!
Gill
Gil has been amazing with keeping me posted on my inquiry and has been really helpful
28 mei 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Gil has been keeping you well updated on your inquiry and providing helpful support throughout the process. 😊
We truly appreciate your kind words and will be sure to pass your feedback on to Gil. If you ever need anything in the future, our team is always here to help!
Resolved with excellent support
Update: Resolved with excellent support
I want to update my previous review. After a difficult start with the return process, supervisor Gil reached out personally, apologised, and resolved everything promptly. The collection is being fully arranged and covered by Luxo Living, and I received clear written confirmation of my refund.
The initial experience was frustrating, but the way Gileanne Garcia handled the situation made a real difference. Good customer service at the end of the day is what matters most, and that is exactly what I received.
I will be back as a customer, now with a better understanding of the return policies.
21 mei 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for taking the time to update your review — we truly appreciate it.
We’re very sorry to hear that your initial experience with the return process was frustrating, but we’re genuinely glad we were able to turn things around for you. It’s great to know that Gileanne was able to step in, provide clear communication, and resolve everything promptly. 😊
Ensuring our customers feel supported, especially when things don’t go as planned, is extremely important to us. Your feedback means a lot, and we’re grateful for your understanding and for giving us the opportunity to make things right.
We truly appreciate your continued support and look forward to serving you again in the future!
Antwoord van Luxoliving
Thank you so much for sharing your experience!
We’re really pleased to hear that you found the Mesto 3 Person Sauna easy to assemble and that you’re happy with the overall quality of the product. 😊
We’re sorry to hear that two of the heating elements weren’t working as expected, but we’re glad Thomas was able to assist you quickly and make the replacement process smooth for you. We’ll be sure to pass your kind words on to him.
We truly appreciate your understanding and support, and we’re glad you’re still enjoying your sauna. If you need anything else, our team is always here to help!
Sean was very helpful
8 mei 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Sean was very helpful. 😊
We truly appreciate your support and will be sure to pass your feedback on to him. If you ever need anything in the future, our team is always here to help!
Fast & Efficient
Sean responded to my query of my delivery within a short time and was clear on when this would be. Very efficient
6 mei 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Sean was able to respond to your delivery query quickly and provide clear, efficient support. 😊
Providing fast and reliable service is something we truly value, so your feedback means a lot to us. We’ll be sure to pass your kind words on to Sean. If you ever need any assistance in the future, our team is always here to help!
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