I recently purchased a Baby change table (Hushly Baby Change Table with Drawers in White & Natural). I had to book in delivery which you need to be home from 9-9 so I took the day off work for the sch... Toon meer
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★★★★★ Excellent customer service from Gill. She was professional, friendly and extremely helpful in resolving an issue we had with our coffee table. She responded promptly, kept us informed throu... Toon meer
Bedrijf heeft geantwoord
We ordered the Luola 2 Person Pine Outdoor Barrel Sauna & Harvia Stove. Our order arrived exactly when promised, and the sauna itself is absolutely beautiful. The pine wood smells amazing, and it... Toon meer
Bedrijf heeft geantwoord
I entered the incorrect delivery address and the error was able to be rectified almost immediately through the 24/7 chat. I was impressed this could happen that late at night and the 24/7 chat was ava... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
50% OFF RRP & SAME DAY delivery on modern furniture, outdoor furniture, beds, mattresses, sofas & more! Shop online or in store. 24/7 customer service.
Contactgegevens
160 Newton Road, 2164, Wetherill Park, Australië
- 02 9189 7999
- sales@luxoliving.com.au
- luxoliving.com.au
4,5
Uitstekend
955 reviews
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Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Scam company- don't waste your time or money on this poor quality company.
I recently purchased a Baby change table (Hushly Baby Change Table with Drawers in White & Natural). I had to book in delivery which you need to be home from 9-9 so I took the day off work for the scheduled delivery date. The delivery never came. I complained to the company and the delivery was then rescheduled. I finally got he item which clearly shows the change mat facing perpendicular to the table and once assembled the item does not fit ANY change mat the way shown. The drawers are cheap and will not hold anything. Customer service is useless and denies anything being wrong with their images even though they are misleading and false advertising. 100% would NOT recommend.
13 oktober 2026
Review zonder uitnodiging
Extremely disappointed and frustrated…
Extremely disappointed and frustrated with this business. We purchased this mattress using our disabled daughter’s savings because we genuinely wanted to get her a mattress that was suitable for her needs.
The mattress was advertised as medium/medium-firm, but what we received is extremely firm and is not suitable for her. We contacted the company in good faith shortly after receiving it and repeatedly tried to resolve the issue directly. Instead, we were repeatedly told the matter would be escalated, only to receive no meaningful follow-up or resolution.
After all of this, the company has refused to accept a return or provide a refund, claiming it is simply a matter of personal preference.
We have now had to escalate the matter through PayPal and Fair Trading. What is most disappointing is that we gave this company every opportunity to resolve the situation reasonably, yet they chose not to.
I would strongly recommend thinking carefully before purchasing from this business. The way this matter has been handled has been extremely disappointing and, in my view, completely unfair.
Futher more to my comment, i found another consumer have the same issue we have been experiencing. Which your company deleted the review for. LIES
22 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Matthew,
Thank you for taking the time to share your feedback. We’re sorry to hear that the mattress did not meet your expectations in terms of firmness.
We understand that mattress comfort is important, especially when purchasing for a specific need. Upon review, the concern raised relates to the feel and firmness of the mattress, which can vary depending on individual comfort preferences and expectations.
Based on the information provided, no confirmed fault or defect was identified with the item. As such, the matter was assessed as a comfort preference concern rather than a product issue.
We understand this was not the outcome you were hoping for. Your feedback regarding the product description, support experience, and return process has been noted for internal review.
Kind regards,
Luxo Living Customer Service Team
I was having issues with setting up my…
I was having issues with setting up my bed.
I sent and email with pictures of the issue and was replied to immediately.
Hazel helped me with step to step instruction and I was able to fix the situation immediately.
Thank you Hazel and I appreciate your support.
19 september 2026
Review zonder uitnodiging
SEAN has been amazing assisting me with…
SEAN has been amazing assisting me with providing real actual photos of bedframe to depict colour choice before making a purchase. He was clear, punctual, helpful and understanding. Extremely happy with his service!
20 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re so glad to hear that Sean was able to help by providing actual photos of the bed frame so you could get a better idea of the colour before making your purchase. It’s great to know that his clear communication, punctuality, and helpful approach made you feel confident with your choice.
We’ll be sure to pass your kind words on to Sean — he’ll really appreciate knowing you were so happy with his service!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Very helpful!
Sean was very helpful and assisted with all of my questions
20 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re really glad to hear that Sean was able to assist with all your questions and provide the help you needed.
We’ll be sure to pass your kind words on to Sean — he’ll really appreciate knowing his support made a difference!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Hazel and Charlotte were so kind and…
Hazel and Charlotte were so kind and amazing, the best costumer service I have received so far. Also hazel was so polite and quick to respond to anything I asked for. Thank you
17 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re so glad to hear that Hazel and Charlotte were both so kind and amazing throughout your experience. It’s lovely to know that Hazel was also polite, quick to respond, and always happy to help with your questions.
We’ll be sure to pass your kind words on to both Hazel and Charlotte — they’ll really appreciate knowing that their support made such a great impression!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
★★★★★
★★★★★
Excellent customer service from Gill. She was professional, friendly and extremely helpful in resolving an issue we had with our coffee table. She responded promptly, kept us informed throughout the process and made everything easy and hassle-free.
Really appreciate the care and support. Thank you, Gill!
17 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re really glad to hear that Gill was professional, friendly, and so helpful in resolving the issue with your coffee table. It’s great to know she kept you informed throughout the process and made everything easy and hassle-free.
We’ll be sure to pass your kind words on to Gill — she’ll really appreciate knowing that her care and support made such a positive difference!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Great Customers Service!
The process of ordering was easy to follow juxtaposed with excellent communication detailing order and delivery, with item being received in a timely manner. The real test for however is how well things are handled when things don't go as expected. In this regard when an issue with damage to one of the components of the chair discovered, the customer service representative Gil response was excellent. After firstly apologizing for the inconvenience caused, she immediately organized for a replacement chair to be dispatched. Gil's handling of the issue was first class and is influential in my recommendation of LuxoLiving. Thank you, Gil your assistance is very much appreciated.
18 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful and thoughtful feedback! 😊
We’re glad to hear that the ordering and delivery process went smoothly, and especially that Gil was able to step in and help when you found an issue with one of the chair components. It’s great to know that she handled the matter promptly and arranged for a replacement chair to be dispatched.
We’ll be sure to pass your kind words on to Gil — she’ll really appreciate knowing that her support made such a positive difference and that you’d recommend Luxo Living!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Michelle was extremely helpful…
Michelle was extremely helpful answering my questions for an order I placed online last night the 17/9. She helped to arrange pickup for the following day the 18/9. Michelle was courteous and helpful.
18 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re really glad to hear that Michelle was able to answer your questions and help arrange your pickup for the following day. It’s great to know that she was courteous, helpful, and made the process easy for you.
We’ll be sure to pass your kind words on to Michelle — she’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
I purchased a bed
I purchased a bed, mattress, my son’s bed and a rug from Luxo Living. The prices are great and the quality is really good. A special thank you to Cherish, who followed up with me closely and helped arrange for my bed to be delivered earlier than the original delivery date. I really appreciate her support and excellent customer service. I’m very happy with my experience and would definitely recommend Luxo Living. ⭐⭐⭐⭐⭐
18 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re so glad to hear that you’re happy with the quality and value of your purchases from Luxo Living. It’s especially lovely to know that Cherish followed up closely and helped arrange an earlier delivery for your bed.
We’ll be sure to pass your kind words on to Cherish — she’ll really appreciate knowing that her support and care made such a positive difference!
Thank you again for choosing Luxo Living and for recommending us. We truly appreciate your support and hope you enjoy all your new furniture! ❤️
Great service next day delivery easy…
Great service next day delivery easy fast communication response to any email enquires Sean was polite helpful and delivered my bed head with easy and care and kept me up dated by a phone calls on time of delivery
16 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re so glad to hear that you had a smooth experience with your next-day delivery and that Sean was able to provide quick and helpful communication throughout. It’s great to know he kept you updated with phone calls and made sure your bedhead was delivered safely and with care.
We’ll be sure to pass your kind words on to Sean — he’ll really appreciate knowing his service made such a positive difference!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Lyanah was very helpful in solving my…
Lyanah was very helpful in solving my query
16 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re glad to hear that Lyanah was able to help resolve your query and make the process easier for you.
We’ll be sure to pass your kind words on to Lyanah — she’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for taking the time to share your experience. ❤️
Excellent customer service by Gil
Excellent customer service by Gil, even though I had to return the item. No issues.
16 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re really glad to hear that Gil was able to make your return process smooth and hassle-free. It’s great to know that even with a return, you received excellent customer service and had no issues.
We’ll be sure to pass your kind words on to Gil — they’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for taking the time to share your experience. ❤️
GilI
Very easy experience with Gil and easy to deal with 100 percent recommended
17 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your fantastic feedback! 😊
We’re really glad to hear that Gil made everything easy and was so easy to deal with. It’s wonderful to know you had such a smooth experience and would recommend us!
We’ll be sure to pass your kind words on to Gil — they’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for recommending us. We truly appreciate your support! ❤️
Charlotte was so helpful
Charlotte was so helpful and fixed my issue straight away. She portrayed kindness and understanding and was very efficient.
Thank you :)
16 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re so glad to hear that Charlotte was able to fix your issue straight away and that her kindness, understanding, and efficiency made such a positive difference.
We’ll be sure to pass your kind words on to Charlotte — she’ll really appreciate knowing her support helped make things easier for you!
Thank you again for choosing Luxo Living and for taking the time to share your experience. ❤️
Erika Buffet
Cherish was very responsive with communication when we had one of our boxes go missing!
17 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re glad to hear that Cherish was responsive and kept you well informed when one of your boxes went missing. It’s great to know she was there to help and communicate with you throughout the situation.
We’ll be sure to pass your kind words on to Cherish — she’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for taking the time to share your experience. ❤️
Charlotte's service was excellent dealt…
Charlotte's service was excellent dealt with my query quickly giving me clarification on how my order was tracking, following up with me by phone call to make sure I recieved goods. I am one happy customer and will be purchasing with use again also recommending others to use.
14 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re so glad to hear that Charlotte was able to quickly clarify your order tracking and followed up with you by phone to make sure you received your goods. It’s lovely to know that her care and communication made you such a happy customer!
We’ll be sure to pass your kind words on to Charlotte — she’ll really appreciate knowing that her follow-up made such a positive difference.
Thank you again for choosing Luxo Living and for recommending us to others. We truly appreciate your support and look forward to helping you again! ❤️
Great customer service
Great customer service, Charlotte was wonderful.
15 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re so glad to hear that Charlotte was wonderful and provided you with great customer service.
We’ll be sure to pass your kind words on to Charlotte — she’ll really appreciate knowing her support made a positive impression!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Great Customer service
I recently had an issue with a delayed delivery due to technical issues with the link, and Hazel from customer service went above and beyond to sort it out quickly and kept me updated every step of the way. Her responsiveness and clear communication made a stressful situation so much easier. Thank you, Hazel, for the excellent service!
Delivery service guys were very helpful and friendly too.
14 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re really glad to hear that Hazel was able to quickly sort out the delivery issue and kept you updated throughout the process. It’s lovely to know that her clear communication and responsiveness helped make a stressful situation much easier.
We’re also happy to hear that our delivery team was helpful and friendly!
We’ll be sure to pass your kind words on to Hazel — she’ll really appreciate knowing that her support made such a positive difference.
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Thanks Lyanah for your help.
15 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re really glad to hear that Lyanah was able to help you. We’ll be sure to pass your kind words on to Lyanah — she’ll really appreciate knowing that her support made a difference!
Thank you again for choosing Luxo Living and for taking the time to share your experience. ❤️
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