I recently purchased a Baby change table (Hushly Baby Change Table with Drawers in White & Natural). I had to book in delivery which you need to be home from 9-9 so I took the day off work for the sch... Toon meer
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Lees wat reviewers zeggen
★★★★★ Excellent customer service from Gill. She was professional, friendly and extremely helpful in resolving an issue we had with our coffee table. She responded promptly, kept us informed throu... Toon meer
Bedrijf heeft geantwoord
We ordered the Luola 2 Person Pine Outdoor Barrel Sauna & Harvia Stove. Our order arrived exactly when promised, and the sauna itself is absolutely beautiful. The pine wood smells amazing, and it... Toon meer
Bedrijf heeft geantwoord
I entered the incorrect delivery address and the error was able to be rectified almost immediately through the 24/7 chat. I was impressed this could happen that late at night and the 24/7 chat was ava... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
50% OFF RRP & SAME DAY delivery on modern furniture, outdoor furniture, beds, mattresses, sofas & more! Shop online or in store. 24/7 customer service.
Contactgegevens
160 Newton Road, 2164, Wetherill Park, Australië
- 02 9189 7999
- sales@luxoliving.com.au
- luxoliving.com.au
4,5
Uitstekend
955 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Query was answered promptly by Cherish
Query was answered promptly by Cherish. appreciate your assistance.
4 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback! 😊
We’re glad to hear that Cherish was able to respond to your query promptly and provide the assistance you needed.
We’ll be sure to pass your appreciation on to Cherish — she’ll be happy to know her support made a difference!
Thank you again for choosing Luxo Living and for taking the time to share your experience. ❤️
LYANAH was very helpful in answering my…
LYANAH was very helpful in answering my queries about the delivery and confirming the next day delivery after i placed the order. Look forward to receiving the furniture.
3 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re glad to hear that Lyanah was able to answer your delivery questions and confirm the next-day delivery for you. It’s great to know she made the process clear and easy.
We’ll be sure to pass your kind words on to Lyanah — she’ll really appreciate it!
Thank you again for choosing Luxo Living, and we hope you love your new furniture! ❤️
Support team very helpful
Mucked up my order and Hazel sorted it out very quickly and kept me informed the whole time. Very happy with the service
30 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re so glad to hear that Hazel was able to quickly sort out the issue with your order and kept you updated throughout the process. It’s great to know you were happy with the service!
We’ll be sure to pass your kind words on to Hazel — she’ll really appreciate it.
Thank you again for choosing Luxo Living and for taking the time to share your experience! ❤️
Antwoord van Luxoliving
Thank you so much for your feedback! 😊
We’re glad to hear you received prompt and helpful customer service. We really appreciate you taking the time to share your experience with us.
Thank you again for choosing Luxo Living! ❤️
Customer service is fantastic
Customer service is fantastic! I get immediate and very helpful responses. Cherish was fabulous and she is a credit to Luxo Living.
Thanks Cherish
Regards Vicky
2 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback, Vicky! 😊
We’re so pleased to hear that you’ve had such a great experience with our customer service and that Cherish was able to assist you promptly and helpfully.
We’ll be sure to pass your kind words on to Cherish — she’ll be so happy to know her support made a difference!
Thanks again for choosing Luxo Living and for taking the time to share your experience. We really appreciate your support! ❤️
Gil was great and so very helpful
Gil was great and so very helpful. Thank you
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback! 😊
We’re delighted to hear that Gil was so helpful and made a positive difference to your experience. We’ll be sure to pass your lovely feedback on to Gil — she’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Avoid this company!!
Avoid this company!!! I stupidly trusted this company despite the warnings from consumer affairs, what a mistake that was. I bought the Galya TV unit, which for the price is terrible quality. The side panels of the drawer section didn't aligh at all, the panels were skewed and out of alignment which meant the drawers didn't close properly, the guide holes for the drawer tracks werent in the right spot and the drawer tracks themselves are of cheap quality, the ball bearings cages were bent and ball bearings came loose. I requested a refund which they kept ignoring and after two weeks of pointless emails back and forth they tried to resolve the issue by sending me replacement parts like that was somehow magically going to make it all align. I said I'd try the new panels and give them a chance but they also ridiculously requested that I film every step of taking it apart and putting it back together again, probably so they can say I did something wrong and void the warranty. After all this they then sent me the wrong replacement side panels anyway. Once again I requested a refund to which they ignored and sent out another replacement panel followed by an email stating they were closing the ticket while still completely ignoring my request for a refund. Now I'll have to make a complaint to consumer affairs and go through that whole tedious process simply to get my money back while my TV is sitting on the floor and my living room has a useless hunk of cheap wood taking up majority of the space. Stay away from this company if you want quality furniture and reasonable customer service that every Australian consumer is entitled to.
UPDATE: following this review the response from Luxo Living is a load of BS, I made the request for a refund within one week of receiving the faulty TV unit so their statement about it being outside the 30 day return time period is a complete lie, clearly this compa y does everything they can to mislead the public and cover themselves by lying about their dodgy practices, rest assured a complaint has been filed with consumer affairs and I'll be taking this as far as it goes. DO BETTER LUXO LIVING AND STOP RIPPING PEOPLE OFF
4 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Timothy,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the Galya TV Unit did not meet your expectations.
We understand your concerns regarding the assembly and fit of some components. Our team reviewed the matter based on the information provided and offered a resolution in line with our assessment process and available options.
As the item was no longer eligible under the 30-day return process, replacement components were arranged to assist with the reported concern. These have since been delivered.
Following the delivery of the replacement components, our team attempted to follow up to confirm whether any further assistance was required. However, we have not received a response or any additional photos or videos to support any remaining concerns.
We remain willing to review and assist further if there are still any outstanding issues, provided the required information and evidence are supplied.
Kind regards,
Luxo Living Customer Service Team
Was so pleased to get a response at 8pm…
Was so pleased to get a response at 8pm at night and also a resolution even though lyanah needed to connect with another team to get the answer - great service!
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Lyanah was able to assist you even in the evening and work with another team to get the answers you needed. It’s fantastic to know that she followed through and helped reach a resolution rather than leaving you waiting.
We’ll be sure to pass your kind words on to Lyanah — she’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
LYANAH Was super helpful and very quick…
LYANAH Was super helpful and very quick to respond to my inquiry. I got what I needed and was presently happy with my experience.
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Lyanah was super helpful and quick to respond to your enquiry. It’s fantastic to know that she was able to provide exactly what you needed and leave you happy with your experience.
We’ll be sure to pass your kind words on to Lyanah — she’ll be thrilled to hear them!
Thank you again for choosing Luxo Living. We truly appreciate your support and look forward to assisting you again in the future! ❤️
Great experience speaking with…
Great experience speaking with Charlotte Velasco, she made necessary changes promptly.. overall great experience.
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you had a great experience speaking with Charlotte. It’s fantastic to know that she was able to make the necessary changes promptly and make the whole process smooth for you.
We’ll be sure to pass your kind words on to Charlotte — she’ll really appreciate the recognition!
Thank you again for choosing Luxo Living. We truly appreciate your support and look forward to assisting you again in the future! ❤️
Hazel was a great help
Hazel was a great help. It seems like luxo is focusing on customer service of the late. Impressed with the follow up & action, as previously in the past it has not been good.
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your honest and thoughtful feedback! 😊
We’re delighted to hear that Hazel was a great help and that you were impressed with her follow-up and the action taken to assist you.
We especially appreciate you sharing your previous experience with us. It’s great to know that you’ve noticed an improvement in our customer service, as providing a better experience for our customers is something we’re continually working towards.
We’ll be sure to pass your kind words on to Hazel — she’ll be thrilled to know her support made a positive difference.
Thank you again for giving Luxo Living another opportunity. We truly appreciate your support! ❤️
LYANAH Made this experience amazing
LYANAH Made this experience amazing
She was quick, efficient and super helpful
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Lyanah made your experience amazing. It’s fantastic to know that she was quick, efficient, and super helpful throughout your interaction.
We’ll be sure to pass your kind words on to Lyanah — she’ll be thrilled to hear them!
Thank you again for choosing Luxo Living. We truly appreciate your support and look forward to assisting you again in the future! ❤️
Happy with the experienxe
The delivery was smooth and the customer service michelle is great and prompt.
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your delivery was smooth and that Michelle provided great and prompt customer service. It’s wonderful to know that everything went well and that you were happy with your experience.
We’ll be sure to pass your lovely feedback on to Michelle — she’ll really appreciate it!
Thank you again for choosing Luxo Living. We truly appreciate your support and look forward to assisting you again in the future! ❤️
I appreciate the prompt reply email…
I appreciate the prompt reply email from Thomas with the assembly instructions for the Luxo Living bed that had been given to me by a friend (she had thrown out the instructions). The thought of reassembling the bed without instructions was overwhelming.
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that Thomas was able to promptly provide the assembly instructions for your Luxo Living bed. We understand how overwhelming it can feel to put a bed back together without the original instructions, so we’re glad he could make the process a little easier for you.
We’ll be sure to pass your kind words on to Thomas — he’ll really appreciate knowing his quick assistance made a difference!
Thank you again for choosing Luxo Living, and we hope you enjoy your bed! 🛏️❤️
Chat function was quick and easy
I engaged with the chat function as parts of our order were missing from the package. I spoke with Cherish who was very friendly, professional and helpful. She was quick to forward my inquiry to the support team.
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback! 😊
We’re sorry to hear that some parts were missing from your order, but we’re glad Cherish was able to assist you quickly and make the process easy.
It’s wonderful to hear that she was friendly, professional, and helpful, and promptly forwarded your enquiry to the support team. We’ll be sure to pass your lovely feedback on to Cherish — she’ll really appreciate it!
Thank you again for choosing Luxo Living and for taking the time to share your experience. ❤️
Hazel was amazing
Hazel was amazing! She was very kind, accomodating and helpful throughout my whole process. Truly 10/10 service!!
31 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Hazel was so kind, accommodating, and helpful throughout your experience. It’s fantastic to know that she provided you with 10/10 service and made the whole process a positive one.
We’ll be sure to pass your lovely feedback on to Hazel — she’ll be thrilled to hear it!
Thank you again for choosing Luxo Living and for your support. We truly appreciate it! ❤️
Michael was awesome
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback! 😊
We’re delighted to hear that Michael was awesome and made a positive impression on you. We’ll be sure to pass your lovely feedback on to Michael — he’ll really appreciate the recognition!
Thank you again for choosing Luxo Living. We truly appreciate your support and look forward to assisting you again in the future! ❤️
My experience was great
My experience was great! I talked with Cherish and she was able to answer all my questions in a timely manner to get my the right bed frame that meets all my mattress warranty requirements. She was friendly too which made the experience pleasurable overall.
1 september 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you had such a great experience with Cherish. It’s fantastic to know that she was able to answer all your questions promptly and help you find the right bed frame to meet your mattress warranty requirements.
We’re also glad that her friendly approach made the whole experience enjoyable. We’ll be sure to pass your kind words on to Cherish — she’ll be so happy to hear them!
Thank you again for choosing Luxo Living. We truly appreciate your support and hope you enjoy your new bed frame! 🛏️❤️
Gil has been very helpful in my return…
Gil has been very helpful in my return and has been updating me so I haven’t had to follow anything up as it has all been sorted for me
25 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Gil made your return process easy and stress-free by keeping you updated and taking care of everything for you. It’s fantastic to know you didn’t have to follow anything up yourself.
We’ll be sure to pass your kind words on to Gil — she’ll be thrilled to know how much you appreciated her help!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We truly appreciate your support! ❤️
Cherish was really nice in getting our…
Cherish was really nice in getting our issue resolved.
Pls keep the good work.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that Cherish was so kind and helpful in getting your issue resolved. It’s wonderful to know that her support made a positive difference to your experience.
We’ll be sure to pass your kind words on to Cherish — she’ll really appreciate the recognition!
Thank you again for choosing Luxo Living and for your encouragement. We truly appreciate your support! ❤️
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