My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Toon meer
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Your customer service is terrible! No communication and no idea where my order is or what is being done!Said fast delivery
Bedrijf heeft geantwoord
made and order on 27th July and no update till this day very bad customer service would like to know the ETA OF MY ORDER
Bedrijf heeft geantwoord
Big scammer. Payment taken, no product received, no refund given. Clear scam. Aweful site. Stay away from this website.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contactgegevens
Verenigd Koninkrijk
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Gemiddeld
389 reviews
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Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Cute product!
Cute product!! Apologies for first review, but very cute little bracelet for Christmas. Happy with it.
17 december 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your lovely review! We're so glad to hear you're happy with the bracelet and that it's perfect for Christmas. We appreciate your feedback and are delighted you love the product!
it never came and said returned to…
it never came and said returned to sender on my tracking
14 december 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Lexi,
Your product has already been delivered, and it arrived within the timeframe of the standard delivery option you selected at checkout. As explained in our previous email, there was a minor issue with the courier's scanning process, but it was quickly resolved.
We hope you’re happy with your purchase and would appreciate it if you could update your review to reflect your experience. Thank you, and we hope you love your product!
Gold slider bracelet
I love my bracelet so much I ordered it in gold. I would definitely recommend.
Thanks sue
25 november 2024
Antwoord van Luxsy Jewels
Thank you so much for your kind words, Sue! We're thrilled to hear you love your bracelet so much that you ordered it in gold as well. Your recommendation means a lot to us. ❤️
Enjoy your new bracelet, and we hope to see you again soon!
This site is a scam
I ordered from this site, I waited a week for my order and still did not receive it. I didn’t get any confirmation email, and when I tried to log into my account, an email was meant to be sent so I can track my order. This site is a scam. And I will be reporting it. So the IP address can be tracked.
28 november 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hi Lauren,
Regarding your order, we sent you an email confirming that it would arrive within 3-5 business days, and your order was placed just two days ago. Please check your inbox or junk folder for this update.
As you selected our free standard delivery option at checkout, your order is already on its way and should arrive very soon. If you had required next-day delivery, that option was available at checkout for an additional fee.
To show our appreciation during our Black Friday sales, we’ve included a complimentary gift with your order.
If possible, I would kindly ask you to reconsider or update your review.
If you have any further questions or concerns, please don’t hesitate to reach out to me directly.
Thank you for your understanding, and I hope you enjoy your purchase!
Best regards,
Dedhar
Founder, Luxsy Jewels
I have purchased from this brand many…
I have purchased from this brand many times and the products I have always received are top tier and top quality for the price you pay the customer service provided is also top tier I ordered one day and I received my products the next day I wear my jewellery everywhere without worrying about it changing colours and I would definitely highly recommend this company to everyone looking to buy jewellery top tier company one of the best companies I have purchased from.
20 november 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your amazing feedback! We’re delighted to hear that you’ve had such great experiences with Luxsy Jewels and that our products and customer service have met your expectations. It’s fantastic to know you trust our jewellery’s quality and enjoy wearing it everywhere. Your recommendation means the world to us, and we’re so grateful for your continued support.
We look forward to serving you again soon! 💎
I have not received it
I have not received it. I am not happy with this. I would like a full refund.
14 november 2024
Antwoord van Luxsy Jewels
Hello Nabila,
The item you ordered is on pre-order, as mentioned in the product title and description due to the high demand. You have also received a confirmation of the Pre-Order status. Your order is currently in production. However, we have emailed you to resolve this matter for you.
Antwoord van Luxsy Jewels
Hello Susan, We’re thrilled to hear you love the product. Thank you for supporting our business all the way from USA. We appreciate it a lot :)
Antwoord van Luxsy Jewels
Hello Wayne,
Thanks for the lovely review. Glad you loved the quality of the products and the service we provide :)
Very bad quality
Very bad quality
Hard to get perfect fit due to lack of different sizes
30 oktober 2024
Antwoord van Luxsy Jewels
We're sorry to hear that you weren't satisfied with your recent purchase. We want all our customers to love their pieces, so we appreciate your feedback about sizing and quality.
Please reach out to us directly so we can assist with an exchange or help find a better fit. We’re committed to making this right for you and ensuring you have a piece you’ll truly enjoy.
Very highly recommended, exceptional service.
I completely forgot I had an exchange issue from two years ago. Indeed, I had no idea I'd let such a ridiculous amount of time elapse. Most companies would have told me they had no responsibility for my problem.
Luxsy however, have replied to my recent email with kindness and unbelievable service, giving a voucher as well as looking into it (in an archive I'd assume!).
I cannot recommend this company too highly.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Olga,
Thank you so much for your incredible review! We're thrilled we could help and truly appreciate your recommendation. We’re always here to support you. Looking forward to seeing you shop with us again :)
Ordered a ring for my son size is…
Ordered a ring for my son size is perfect looks the same as the picture and only took 4 days for delivery amazing service
26 oktober 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your wonderful review! We’re so glad to hear the ring was a perfect fit and arrived quickly. It’s great to know we met your expectations. Enjoy, and we look forward to serving you again! :)
Excellent customer service
Really pleased with the quality of the bracelet I ordered. Unfortunately, the box had been damaged in transit but I cannot fault the customer service and the box was replaced immediately. Highly recommend.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your kind review! We're thrilled to hear you're pleased with the quality of your bracelet We're glad we could resolve your issue swifly. Your recommendation means the a lot to us, and we hope to serve you again soon! 💎✨
Excellent quality for price
Great delivery and quick also.
Both purchases for my grandson as gifts so very on trend items.
Good quality both well received and amazing value for money.
7 september 2024
Antwoord van Luxsy Jewels
Thank you so much for your fantastic review! We're thrilled to hear that your grandson loved the gifts and that you found them to be both trendy and great value. We appreciate your support and look forward to serving you again soon!
On my 3rd order now
On my 3rd order now. I wear alot of jewellery and found this site by chance and every piece I have is top quality, stands out, and made to be a signature piece with whatever outfit I wear. Highly recommend Luxsy for their styles and uniqueness at affordable prices
.
4 september 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your continued support and for taking the time to leave this amazing review! We’re thrilled to hear that you’ve found your perfect pieces with us and that they’re helping you stand out in style. Your recommendation means the world to us, and we can’t wait to serve you again on your next order. 😊💎
Amazing!!!!
Trust me this company is truely truely amazing!!! Amazing customer service! Most importantly the jewelry is outstanding quality!!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Veronica,
Thank you so much for your fantastic review! We're thrilled to hear that you had such an amazing experience with our customer service and that you're loving the quality of our jewelry. Your trust and kind words mean everything to us. We look forward to serving you again soon! 🌟💎
Lovely item yet again thanks
4 juli 2024
Antwoord van Luxsy Jewels
Hello Julie, Thank you for your lovely review. It's much appreciated! Looking forward to seeing you shop with us again :)
Nice service and beautiful product
Nice service and beautiful product. Definitely recommend :)
20 juli 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your fantastic review! We're delighted you enjoyed our service and product. Your recommendation means a lot to us. Looking forward to serving you again! 😊
Antwoord van Luxsy Jewels
Hello Lynnie,
Thanks for the lovely review :)
We're pleased you loved your product and the service we provided. Looking forward to seeing you shop with us again soon :)
Great experience
Great experience. Quick communication and quick to respond. Package arrived the next day.
31 mei 2024
Antwoord van Luxsy Jewels
Hello Sara,
Great to hear that you had a lovely experience shopping with us. Looking forward to seeing you shop with us again :)
Great customer service
The customer service was really nice. I had a little issue with delivery and they got back to me quickly and sorted the issue.
9 mei 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Zuriel,
Thanks for taking the time to write us a lovely review. Very pleased that you loved the product and that we could solve the issue you had :)
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