My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Toon meer
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Your customer service is terrible! No communication and no idea where my order is or what is being done!Said fast delivery
Bedrijf heeft geantwoord
made and order on 27th July and no update till this day very bad customer service would like to know the ETA OF MY ORDER
Bedrijf heeft geantwoord
Big scammer. Payment taken, no product received, no refund given. Clear scam. Aweful site. Stay away from this website.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contactgegevens
Verenigd Koninkrijk
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Gemiddeld
389 reviews
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Heeft 78% van zijn negatieve reviews beantwoord
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Very good packaging
Very good packaging , nice weight to it and overall really impressed
1 december 2023
Antwoord van Luxsy Jewels
Hey Millie,
Thanks for taking the time to write us this lovely review. We’re very happy you love this product :)
Antwoord van Luxsy Jewels
Hey Paddy,
Thank you for taking the time to write us this lovely review. Glad you liked the product :)
Excellent service thanks
6 december 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thanks Sean for leaving us this lovely review :)
Amazing quality of the bracelet I…
Amazing quality of the bracelet I ordered and came so quickly very satisfied with my order
5 december 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thanks Bella, really appreciate your kind words for this review. Glad you loved the product.
Amazing Again I’ve purchased and very…
Amazing Again I’ve purchased and very very happy with the product and they’ve provided exclusive service
5 december 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Millie, Its been amazing doing business with you. Looking forward to your next purchase :)
Bracelet is very small
Bracelet is very small, it’s a gift for my mum but worried it won’t fit around her wrist. Contacted Luxsy but no reply. Also, quality isn’t great, doesn’t look like what it cost.
28 november 2023
Antwoord van Luxsy Jewels
Hey Vajdi,
Sorry to hear about your experience. We have taken note about the time it took to respond to your query. Your next experience with us will be a much better one :)
Antwoord van Luxsy Jewels
Hey Diane,
Very pleased to hear you love the product and service :)
Great ring for the price
Great ring for the price, has been an eye catcher ever since I’ve worn it!
But, unfortunately after 2/3 of irregular use, the colour has started to fade and it’s started to go pink/bronze.
21 juli 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Abadoh,
We’ve requested more information about you and your order via TrustPilot which you haven’t given. We can’t verify your email or name to any order with us. Please can you get back to us at support@luxsyjewels.com so we can verify your order and take appropriate steps from there.
Thanks
Speedy satisfied customer delivery package lovely gift was…
Speedy delivery package lovely gift was for my daughter 21st birthday which is Nov 1st so she hasn’t received it as yet but I love it , will definitely purchase Christmas gifts my daughters and 3 granddaughters.
25 september 2023
Great buy
Lovely pieces they sell good quality no rusting or discolouration. Size is accurate and the pieces are just stunning. Bonus delivery was quick and no issues with customer service
15 september 2023
Antwoord van Luxsy Jewels
Hey Fateha,
Thank you for your lovely review. We appreciate your time taking to write this. Hope to see you shop with us again soon :)
Hi lovely thanks 😊 great jewellery
11 september 2023
Antwoord van Luxsy Jewels
Hi Danielle, Thank you for the time writing us this lovely review. We really appreciate it :)
Fast delivery
Had a very good experience. Fast delivery and excellent communication. A Star.
24 augustus 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Kelvin, Really appreciate you taking your time to write up this review for us :) We're glad you loved the experience shopping with us at Luxsy Jewels.
Quality of goods and Exchange service…
Quality of goods and Exchange service was amazing, I would definitely be recommending to friends and family.
31 juli 2023
Antwoord van Luxsy Jewels
Hey J,
Thank you so much for this lovely review. Please to hear you loved our service.
Hopefully see you shopping with us more often :)
Antwoord van Luxsy Jewels
Hey Janice,
Thank you so much for taking the time to write us a lovely review. We're happy to have helped you with your queries. Looking forward to seeing you shop with us again :)
Great service A1 star quality
24 juli 2023
Antwoord van Luxsy Jewels
Hey Kenny,
Thanks for the time writing us a lovely review.
Appreciate it a lot.
Good staff
Ring that I bought wasn’t quite right but the customer service I received by this Company was ace👌🏻 couldn’t of asked for more help when dealing with an issue. brilliant ownership
28 juli 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Ben, thank you for reaching out to us and being a pleasure to work with in sorting out your original issue. We're happy we sorted this out for you and you loved the service we provided. Looking forward to you coming back and shopping with us again :)
Excellent customer service…
Excellent customer service n excellent product i will definitely keep buying my blings from this website 5⭐️ from me to all the members of this team …..
4 juli 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Mrs Khan,
Thank you so much for the lovely review. It was a pleasure helping you with your queries. Looking forward to seeing you ordering from us again :)
Excellent customer service!
Got a ring that I didn’t like and the store was willing to exchange it with another item that i like. Overall, staff were professional and helpful! Definitely shopping again!
11 juni 2023
Antwoord van Luxsy Jewels
Hello Naadia,
Really appreciate this lovely review. Was a pleasure talking to you and answering your queries. Looking forward to seeing you order from our website again :)
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