luxuryexchange.ie Reviews 

The Luxury Exchange team are always the kindest, friendliest people to deal with - I’ve been a customer for a few months and have gotten the most stunning bits at incredible prices. Would highly recommend 💕

I’ve had a fantastic experience with Luxury Exchange, run by Cait Cillian and Jack. The team is incredibly friendly, helpful, and approachable, offering excellent customer service both before and after purchases.

What really stands out is how they genuinely celebrate every customer’s purchase, no matter the item or the amount spent—it creates such a welcoming and inclusive atmosphere. Their range of luxury products is impressive, with something to suit every budget without compromising on quality.

Their live shows are another highlight—energetic, entertaining, and fun, all while maintaining a high level of professionalism.

I’ve personally purchased several items from them and have always been delighted with the experience. I’m already looking forward to buying more in the future. Highly recommended!

Could not recommend luxury exchange more. Have bought 2 bags from them and both exceeded my expectations. Look forward to buying many more from them. Really great people too - make the experience feel special!

Bought 3 bags now from Luxury Exchange, the bags are great quality, prices and customer service is fantastic! I would definitely recommend this site to anyone ! I will buy again ❤️

Cait was lovely to deal with my bag was in immaculate condition great price will definitely be purchasing again 🙏🏻

I’ve gotten 2 bags from luxury exchange and they are absolutely beautiful, come with their authenticity certs and the condition is amazing. Cait and Jack make the lives so fun to watch and make such a big deal when you buy a bag and that’s honestly the feeling missing when you buy from the luxury brand shops. I will be buying many more bags from luxury exchange 🩷

This is my second purchase from Luxury Exchange, a LV pouch, it arrived today and the quality has exceeded my expectations as Cait herself described it as 8/10 condition, but I see no flaws just a little general wear that you would expect while buying preloved items. It came with an entrupy cert of authenticity. Overall delighted with my purchase and I will continue to watch the daily lives to see all the pretty bags.

I wish I read all the bad reviews before I started purchasing from this reseller... I was banned because I returned about 60% of my purchases 😆 By the consumer law you can return within 14 days and I did immediately when I was not happy. I should have stopped purchasing when I had an issue with the first bag received. The customer service received was one of the worst I've ever encountered. People who have no clue about true customer retention, customer service and transparency. What they did was very low and tells a lot about their business model.

Nevertheless, their behaviour is deceiving and the language used in my email communication only proves that it's not a professional who writes it and that particular person is awful 😞 Shame on you LX.

The whole experience was wonderful!! I was helped online via instagram dm, I advised them my price range, preference of brands I liked, and bag size I was looking for. They very quickly responded with a photo of the beautiful Gucci Bowler bag, which I purchased! The delivery was very quick, and I am over the mooon with my new handbag!!🥰
I like how they also included a laminated card with the entrupy authenticity code too! Other pre-loved designer retailers that I have purchased from in the past, have provided me with an A4 piece of paper with the entrupy code, but the laminated card is much more sufficient and that way I can keep it in the bag at all times, and I won’t lose it!
The only slight fault I can give is, I was advised the bag was in “mint condition” and although yes, it is in good condition!! I would not have said “mint condition” (to me, “mint”is to describe brand new, almost never worn, no signs of wear etc) as there are definite signs of tarnishing and stains on the leather part of the bag. However, this doesn’t bother me too much at all! It also didn’t come with a duster bag which was disappointing, but thankfully I have many spare myself though!

Overall experience was fantastic and I will certainly go to Luxury Exchange when looking to purchase my next designer item! Thank you so much for your help in finding me the perfect handbag! 🥰

I purchased my Chanel bag on Tuesday and it arrived in Sweden by Thursday just in time for the weekend.
I actually squealed with joy when I saw it in person. It’s absolutely immaculate and even more beautiful than I expected. Thank you to the whole team at Luxury Exchange. I’m so happy to be part of such a wonderful online community and that I can still support an Irish business from abroad.

This was my second purchase from Luxury Exchange. I bought a Dior bag and the condition was just as described. The bag was sent very promptly and included the entrupy cert to verify it's authenticity. Cait and Jack were a pleasure to deal with, all questions answered and the value was amazing. The parcel even included a thoughtful gift. Absolutely thrilled with my purchase can't recommend these guys enough, very customer focused and building a really lovely community online. I wouldn't just buy from any online store but these are folks you can trust.

Excellent service! Luxury exchange is a great choice for pre-loved bags, clothing and accessories. Cait is wonderful on their shopping lives, transparent and personable, and they make timeless pieces more affordable and accessible.

I have purchased many items from Luxuryexchange. I'm delighted with my beautiful pieces. Cait,Cillian and Jack are a pleasure to deal with. Quick delivery perfectly packaged! Can't wait for my next order.

I have bought 3 pre-loved luxury bags from Luxury Exchange over the past few months - Chanel/Louis Vuitton/Dior - each time I have been extremely happy with the quality and pricing of the bags and found them as described - Cait is very helpful and incredibly hardworking - Cait, along with Cillian & Jack, form an incredible team seeing great success as the fruit of their labours! Shipping is quick and efficient (even overseas like mine ) and packages include the very nice touch of mini gifts accompanying the bags along with Entrupy certificates - I highly recommend Luxury Exchange (5 stars) and will continue to be a customer going forward!

Recently turned 60 and wanted to treat myself to a Chanel. My daughter suggested that I should look at luxury exchange didn’t even know they existed.Watched Cait and her honesty and and enthusiasm was infectious.When I saw the bag I fell in love with knew I had to have it . Cait described the bag as excellent and it was .Thrilled when it arrived was like new so happy with my purchase will definitely purchase again from luxury exchange

I’ve bought numerous items from Cait & the team at Luxury Exchange and have been absolutely delighted with all.
I had the privilege of meeting the team in Dundrum at their Christmas pop up, and they’re warm welcome and helpfulness has made a me repeat customer.
Luxury Exchange is such a well run operation. Items are exactly as described and have always arrived when expected.
I would ABSOLUTELY recommend Luxury Exchange.

Absolutely amazing to deal with - ordered a bag on the Wednesday and it was delivered by Friday! So happy with my purchase and the condition the bag was in! Thanks so much will be on the look out for my next purchase!

Always a great shopping experience - Cait and the team are so fabulous to deal with, their prices are the best and the quality and range of products is second to none. I can’t recommend them enough.

I have made a couple of purchases from luxury exchange in the last week and I would highly recommend. My first item came within 2 days and it was perfection. I made a second purchase today and I already know it is going to be just as good as my first.The customer service from the team in luxury exchange is of the highest standard. Such an amazing business and I look forward to making some more purchases

Beautiful bags and accessories! The insta lives a joy to tune in to. Highly recommend luxury exchange ❤️